The BHPH Morning Show

After repossession, do you (should you) ever let the customer back into the car? If so, under what circumstances do you allow the customer to redeem? On this Monday broadcast, we'll offer some tips and things to consider in navigating this important process. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed, &am...

Facebook is buzzing as always. Lately, we've seen threads around capital, payment processing, tax refund traffic and more. On this Friday broadcast, we'll discuss a few of those as well as some of the topics surfacing in our conversations with clients. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed, & Fri...

When dealers find themselves stuck in no-mans-land on matters of technology, etc., who will advocate on their behalf? In this White Hat Wednesday broadcast, Crystal and Luis Aguayo, co-founders of ScopeXpros join us in studio for a conversation around customer service of all kinds, including White Hat Way's willingness to step in as a trusted third party. Find the BHPH Morning Show on Video (Live...

Who is your target BHPH/LHPH customer??? To begin to shift your marketing efforts from a "shotgun approach" to a more efficient one with rifle-like precision, it is important to identify your ideal customer. In this Monday broadcast, we'll explain how the best marketing teams come to know the persona of the customers they are striving to reach. Find the BHPH Morning Show on Video (Live or Archived...

Are experienced managers with no BHPH background going to be effective??? Virginia BHPH dealer Blake Brown is looking to hire a GM/COO. She joins this Friday broadcast (11am EDT) to share her thoughts on the responsibilities of the position as well as the background and skills required for success. We're taking this opportunity to break down how retail and franchise management experience differs f...

On this White Hat Wednesday, we're taking time to recogize the "good guy" contributions of retired consultant and trainer Rick Reeves. Dating back to the 90's, many dealers across the US adopted Reeves' DCF program to enter the BHPH business. In this broadcast, several of those dealers will join the LIVE conversation including Tommy Brandis (PA), Bob Shaver (MN), Mike Duea (IA), Randy Oler (IA), B...

What are the RIGHT questions to ask on behalf of BHPH & LHPH dealers at this particular time? What do dealers most need to know be successful in the months and years to come. On this Monday broadcast, we'll list our top 10 as well as how, when and where folks can expect to hear the answers. Join LIVE at 11am EDT to add your own questions ... Find the BHPH Morning Show on Video (Live or Archive...

Private money for BHPH/LHPH continues to be a hot topic among dealers. In this Friday episode we'll offer our perspective on the pros and cons and how to make private money work well for both you and the investor(s). We'll also recap other topics filling the social media threads. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebo...

As business owners, would you buy, store, and leverage trust if you had a supplier? Would you like to have large bottles of it on the shelves, for ready use in times of need? If so, what would it be worth to you? Under what circumstances would you open a new bottle? And how would having healthy reserves translate into business value? Find the BHPH Morning Show on Video (Live or Archived) Find the...

As business advisors, we notice excellent customer service. Of course, we encounter poor service as well. In this Monday broadcast, we'll share how one small business has earned ours in a way that we can't imagine leaving. This example of mixing awareness with technology has implications for any contemporary business, including all of us in the BHPH and LHPH industry. Find the BHPH Morning Show on...

For many, BHPH sales volume (or should we say 'finance 'volume') reached record levels in February. On this Friday broadcast, we'll share the numbers coming in and share some perspective on what it suggests for the future of off-prime financing. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11a...

Are regulatory agencies (federal and/or state level) checking out dealer ads? What avoidable mistakes might you or your team be making when promoting financing? Ohio attorney Allison Harrison joins this White Hat Wednesday broadcast to explain "triggering terms" and other potential legal issues related to ads placed by Buy Here Pay Here and Lease Here Pay Here dealers. Find the BHPH Morning Show o...

[Actual dealer results] In this Monday broadcast, we'll analyze 4 years of February results from an actual dealer to illustrate how to perform the actual analysis. In doing so, we'll explain when the results are meaningful and why this "report card" matters in your BHPH or LHPH business. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and...

Without adjusting underwriting, some dealers set new BHPH volume numbers. In this Friday broadcast, we'll review the results (including applicant scoring and deal structure) from a couple of dealers. Plus, we'll share one dealer's static pool history for February. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed...

In talking about barriers to growth and improvement, managing ego has to be among the bullet points. As coaches, we see it. We also recognize that a healthy ego is just fine. In fact, a healthy ego can serve entrepreneurs quite well. It's when ego drives us to "not let go" or adopt "I know how to do this" attitudes that the business can suffer. In this White Hat Wednesday, we'll share our perspect...

We often talk about the "hamster wheel" that many dealers in BHPH or LHPH find themselves on. In this Friday broadcast, CPA Amanda Sanchez joins to share her own experience and the benefits they've observed in shifting key responsibilities to others. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at...

By prioritizing PURPOSE over profit, White Hat Way is striving to make it clear to everyone in BHPH & LHPH (dealers, clients, colleagues, etc.) that its main objective is to rally folks around a mission. To that end, the company has taken another step toward clarifying that objective. B-Corp = Benefit Corporation. White Hat Way has remitted the necessary paperwork. In short, the company must a...

Where there is trust, great things can be accomplished! In this White Hat Wednesday episode, we'll share what we've seen in the groups that we're involved in and explore the value of establishing a high level of mutual trust. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk...

In this Friday episode, we'll break down the pros and cons associated with processing repos in a certain order. We'll offer our recommendations on the sequence as guest Hugo Sanchez offers his input as a CPA. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle R...

Cost of money is up. For those who'd like to reduce debt, we'll run through some important first-step math. And, the methods we're introducing in this Monday episode can be useful for many other elements of planning in our business of managing portfolios and cash flow. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon...

Spartan Financial Partner's Jimmy Rambo joins on White Hat Wednesday to discuss methods of tracking portfolio performance. We'll confirm with this widely-respected lending manager how this info can be beneficial for BHPH dealers to track in this way. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at...

Buy Here Pay Here dealer Melanie Goldman has been digging into the BHPH recon process at her Indiana dealership. Really digging in! She joins this Monday episode to share some do's and don'ts from things she's learned along the way. [Note: Melanie will be among the panelists in the "Revving Up Recon ..." session at Thursday's Virtual Dealer Roundup] Find the BHPH Morning Show on Video (Live or Arc...

What did we learn this week? What are the pressing questions and issues from the world of Buy Here Pay Here and Lease Here Pay Here? In this Friday broadcast, we'll recap some of the important threads from social media. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and...

Transparency is a pillar principle with us. To that end, what we DO means more than what we SAY, especially when our used car industry has a perception problem that is often associated with unkept promises and incomplete disclosure. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern wher...

Matthew McConaughey recently played a role on this subject of today's data "gold rush." A year before his commercial was released, we raised the question about possession of data in our BHPH/LHPH industry. Today, in talking about the "new frontier" of data, we'll speak more to the matter of data protection and what we'll call "beneficial use." And, we'll examine how it looks to 'play nice' in the...