The BHPH Morning Show

Jeremy Beck, NIADA's new VP of Dealer Development, joins to discuss the upcoming BHPH Super Forum and his plans for 2023 with 20-group programs, dealer education and research.

It is said that actions speak louder than words. Do our actions match our words when it comes to customer success? And when they don't what price do we pay? Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whiteha...

The new requirements from the FTC kick in soon! Like it or not, dealers and finance companies should be taking steps now to prepare. Richard Hudson is a partner at Ignite Consulting Partners, a company that specializes in legal matters and training for the subprime automotive space. He answered our questions about what dealers should do and why they choose to emphasize good customer service over s...

Should I be using floor plans in BHPH? What about payment stream advances? When does selling my paper make sense? Can I get a bank line of credit? What is the effective cost of the money sources and do I qualify? Are there other factors to consider when choosing a funding provider? Jim and Michelle Rhoads tackled all of these questions and more in this LIVE broadcast. More to come on this subject...

Current GaIADA President and all-around good guy, Jack Carter, joined us to discuss his perspective on BHPH. We asked him about his business - what he's learned and how he feels about mentoring other BHPH dealers. Plus, he shared his takeaways from his 3rd NIADA Policy Conference held recently in DC. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am...

Looking for a mentor?! You just found one! Tune in on "Mentorship Mondays" to hear some free coaching. In this episode, we opened up with "Thinking Big Picture." Yep, we're starting off with the big stuff! Stay tuned for future episodes where we'll offer up BHPH education step by step by step ...

We asked Jason about his trip this week to the NIADA 2022 Policy Conference. It's a great time to hear from someone who was "at the table" to talk about how policies in Washington DC affect independent dealers across the US. Plus, we did a quick rundown of FIADA's agenda for their upcoming convention. [Hint, hint: Jim & Michelle will be broadcasting LIVE at their event in Orlando on Tues, Oct...

Jim introduced an updated list of words that describe what it means to demonstrate a White Hat approach to being a Buy Here Pay Here dealer. Tommy added his perspective on customer service, reinsurance, transparency, community, empathy and more! Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with fe...

Who logs more miles in the Buy Here Pay Here industry than Bret L. Buike??? I'll wait ... When I get a chance to chat with a frequent flyer like Bret, I like to ask about what they are seeing out there on the road. Struggles, opportunities, best practices, etc. Oh, and he knows a thing or two about reinsurance 😉 In this episode, we also discussed some fundamentals and how to save more BHPH accoun...

The always fun and colorful Amanda Butler-Sanchez joins today for a Friday "free-for-all" conversation along with her husband and business partner, Hugo Sanchez. Amanda and Hugo are CPAs, BHPH accounting consultants, trusted advisors, and entrepreneurs. They created the popular Facebook group "BHPH Boardroom" where they share important tips for Buy Here Pay Here and bring in industry specialists f...

Our friend and Ft Worth (TX) dealer joins to talk about how to best reach and serve the customer who speaks Spanish as their first language. We'll also hear how he came to be in the BHPH business and where he picked up his excellent marketing strategies! Tune in at 9am EDT for great tips from a very successful operator. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, W...

Today's E: EDUCATE - We'll talk about how to clearly communicate before, during, and after closing to promote success in collections. Tune in to hear our tips for how to use video to help customers understand your program as they start into a long relationship with your business. If you need to solve a problem, create a system or plan for the future, schedule a free Exploratory call with us. We ma...

Tim Lawrence, CEO of LHPH Capital, joins to share information about the LHPH Summit just around the corner - Sep 16 & 17 in San Diego. We also discuss key elements of leasing/LHPH and how they differ from BHPH.

oday, we're LIVE talking straight lines versus squiggly lines. Black and white versus gray. Head versus heart. Systems and processes versus warm and fuzzies. It's time for Buy Here Pay Here dealers and their teams to learn to involve the heart. Time to get comfortable with the "squiggly" language. Join this special episode of White Hat Wednesday as we dive into the rarely-discussed intangibles and...

This question we posted in two private BHPH-specific Facebook groups (BHPH Success and BHPH Boardroom) struck a nerve, it seems. Today, Labor Day, we are going LIVE to explore this further and make suggestions about what questions to ask of your DMS providers.

As a BHPH dealer, should I price from cost? What should I include in my cost? How much term/contract length is too much? What is the best possible outcome for me and the customer?

Don't miss this one! We'll offer some important strategies to help with reducing heat cases and cut down on customers withholding payments. Some customers treating their car like a rental rather than a purchase? Expecting you as the dealer to take responsibility (pay for) for everything? Even if you include a warranty or service contract, these tips can have a huge impact by firmly implanting an u...

n this final broadcast in the Management Monday series, Jim and Michelle will share how effective BHPH management appears through their well-traveled eyes. They'll also wrap up the series with clear tips on how to improve production, employee retention, customer satisfaction and profitability! Stay tuned to the end for their short list of things to avoid to increase effectiveness at all levels of...

Why Do Customers Pay Late??? Live Q&A with Emily DelTufo What does the research show about why customers pay late? What can be done in BHPH to reduce delinquencies? How are younger payers different, if at all? Emily DelTufo with PayNearMe joins us to discuss the results of the recent consumer studies conducted by PNM. Find Emily at Emily. DelTufo@paynearme.com

When it comes to BHPH collections, there are many schools of thought. We start today into the fundamental truths - the basic foundation on which to build all collections training and practices. We'll explain how to create a foundation for the most successful outcome as the dealer/creditor, your team, and your customers.

Tune in to learn some very actionable tips on how to complete certain tasks and projects more successfully. Hear how to differentiate tasks from initiatives and ways to knock out one project after another! Manage your way to growth by increasing efficiency and productivity. As we move toward the final topic of accountability, we will clarify some ideas around goals, dreams, missions and vision.

In today's LIVE broadcast, we added our 2 cents to this recent topic presented by our esteemed colleagues. For TxIADA's newsletter, Amanda B Sanchez of Butler-Sanchez CPAs wrote an excellent blog post about the "fraud triangle." And a few weeks ago Steven Carstens of SGC Accounting was a guest on the Independent Dealer Podcast with Jeff Watson and Luke Godwin. Look for those links on our YouTube c...

Another fun episode! Bret Buike joined to discuss his observations of the BHPH industry as well as a cause close to his heart. We asked this frequent traveler about how he came to be in the business of Buy Here Pay Here

This was a fun episode - hearing the story around how Jeff Watson and Luke Godwin got started with the Independent Dealer podcast. In what some on Facebook called a (podcasters) "double date," we also discussed near the end their view on how and why some BHPH dealers fail. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and M...

Check out this (recorded live) broadcast to hear about the next big thing for our BHPH industry and how we're bringing the "white hat" approach to education. We'll share our crystal-clear vision and the steps that we can all take now to put dealers in control of ethics-based education and improve the industry's image as a whole. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook eve...