The BHPH Morning Show

Don't miss this one! We'll offer some important strategies to help with reducing heat cases and cut down on customers withholding payments. Some customers treating their car like a rental rather than a purchase? Expecting you as the dealer to take responsibility (pay for) for everything? Even if you include a warranty or service contract, these tips can have a huge impact by firmly implanting an u...

n this final broadcast in the Management Monday series, Jim and Michelle will share how effective BHPH management appears through their well-traveled eyes. They'll also wrap up the series with clear tips on how to improve production, employee retention, customer satisfaction and profitability! Stay tuned to the end for their short list of things to avoid to increase effectiveness at all levels of...

Why Do Customers Pay Late??? Live Q&A with Emily DelTufo What does the research show about why customers pay late? What can be done in BHPH to reduce delinquencies? How are younger payers different, if at all? Emily DelTufo with PayNearMe joins us to discuss the results of the recent consumer studies conducted by PNM. Find Emily at Emily. DelTufo@paynearme.com

When it comes to BHPH collections, there are many schools of thought. We start today into the fundamental truths - the basic foundation on which to build all collections training and practices. We'll explain how to create a foundation for the most successful outcome as the dealer/creditor, your team, and your customers.

Tune in to learn some very actionable tips on how to complete certain tasks and projects more successfully. Hear how to differentiate tasks from initiatives and ways to knock out one project after another! Manage your way to growth by increasing efficiency and productivity. As we move toward the final topic of accountability, we will clarify some ideas around goals, dreams, missions and vision.

In today's LIVE broadcast, we added our 2 cents to this recent topic presented by our esteemed colleagues. For TxIADA's newsletter, Amanda B Sanchez of Butler-Sanchez CPAs wrote an excellent blog post about the "fraud triangle." And a few weeks ago Steven Carstens of SGC Accounting was a guest on the Independent Dealer Podcast with Jeff Watson and Luke Godwin. Look for those links on our YouTube c...

Another fun episode! Bret Buike joined to discuss his observations of the BHPH industry as well as a cause close to his heart. We asked this frequent traveler about how he came to be in the business of Buy Here Pay Here

This was a fun episode - hearing the story around how Jeff Watson and Luke Godwin got started with the Independent Dealer podcast. In what some on Facebook called a (podcasters) "double date," we also discussed near the end their view on how and why some BHPH dealers fail. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and M...

Check out this (recorded live) broadcast to hear about the next big thing for our BHPH industry and how we're bringing the "white hat" approach to education. We'll share our crystal-clear vision and the steps that we can all take now to put dealers in control of ethics-based education and improve the industry's image as a whole. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook eve...

In this broadcast, Jim & Michelle continued the conversation on listing all the the things that Buy Here Pay Here dealers finds themselves involved in or doing daily, weekly, etc. They also suggested 4 category types to divide the list into. Tune into the next broadcast to hear important ways to start to better manage those items. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebo...

What are the keys to successful collecting in Buy Here Pay Here? How can we improve portfolio performance? Is what we've been led to believe true or false? In this (recorded live) broadcast we offered some important tips on how to create much better customer relations AND employee morale, all while putting more dollars in the bank! #closing #underwriting #collections #collectionsefficiency #custom...

In this White Hat Wednesday episode, we talked about the role collectors have the opportunity to play in customer engagement. This can, of course, include asking about the performance of the collateral. We discussed ways to do that in an effort to create happier and more successful Buy Here Pay Here customers. Oh, and we help to connect the dots on exactly how this translates to BHPH dealer succes...

White Hat Wednesday is the right time to recap our time at the 2022 TIADA Conference & Expo. Lots of "White Hat" guys and gals in attendance. Plus, stay tuned for the special award presentation about 15 minutes in!

While in Conroe (TX), news broke of a successful law enforcement raid in Houston, seizing stolen catalytic converters from 7 locations. We discuss how this ties to the lessons from the TIADA event and the importance of State and National dealer associations. Plus, we announce the planned podcast recording with Brent Carmichael of NCM on "Why BHPH Dealers Fail"

We talked authenticity, value of private Facebook groups, mentorship, etc.

In this episode, we discussed HONESTY, a foundational piece of our BHPH educational materials and approach. We reviewed recent FB poll results and examined why so many dealers seem to complain about the dishonesty of their BHPH customers. Look for referenced articles and videos published alongside this episode.

Yes, the tide will continue to rise in the #BHPH industry! What does that mean for vendors and dealers? How might consumers be affected? Join us as we discuss how the entire segment benefits from the rising tide of Buy Here Pay Here resources and education. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads a...

In this episode, we talked about CUSTOMER SUCCESS and the ways to make it easier for our often-struggling BHPH consumers to pay. We also examined why some Buy Here Pay Here dealers seem to put obstacles in the customer's path. Recent news about the CFPB ruling on "junk fees" sparked this topic. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am easte...

Listen in as we discuss with Jeff the upcoming TIADA conference, the "white hat" element in BHPH, the new online course for the Safeguards Rule (goes into effect Dec 2022).

In this episode, we revisited a recent Facebook post about compensation in BHPH sales and how this particular subject highlights how much different BHPH is from traditional retail auto sales.

In this episode, hear how Lynn Hickey Dodge once sold over 2,000 cars in a single month in a single location! Jim breaks down what BHPH dealers (and all business owners) can learn from that example.

In this episode, we talked about the importance of reconciling receivables to cash. We also talked about accounting (likes, dislikes, opportunities, etc) and hearing aids :) Mentions included Amanda Butler-Sanchez and Hugo Sanchez, Brett Buike, Rick Reeves, Russell Moore, David Zapata, Tom Siver, and others. 

In this White Hat Wednesday episode, Jim & Michelle offer important advice on how to reduce repos and charge-offs in Buy Here Pay Here. The approach helps to boost employee productivity and morale while improving customer success and retention.

Jim and Michelle discuss online shopping in Buy Here Pay Here and how to reach more customers in today's online shopping environment and this shift toward digital delivery.