The BHPH Morning Show

In this broadcast, Jim & Michelle continued the conversation on listing all the the things that Buy Here Pay Here dealers finds themselves involved in or doing daily, weekly, etc. They also suggested 4 category types to divide the list into. Tune into the next broadcast to hear important ways to start to better manage those items. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebo...

What are the keys to successful collecting in Buy Here Pay Here? How can we improve portfolio performance? Is what we've been led to believe true or false? In this (recorded live) broadcast we offered some important tips on how to create much better customer relations AND employee morale, all while putting more dollars in the bank! #closing #underwriting #collections #collectionsefficiency #custom...

In this White Hat Wednesday episode, we talked about the role collectors have the opportunity to play in customer engagement. This can, of course, include asking about the performance of the collateral. We discussed ways to do that in an effort to create happier and more successful Buy Here Pay Here customers. Oh, and we help to connect the dots on exactly how this translates to BHPH dealer succes...

White Hat Wednesday is the right time to recap our time at the 2022 TIADA Conference & Expo. Lots of "White Hat" guys and gals in attendance. Plus, stay tuned for the special award presentation about 15 minutes in!

While in Conroe (TX), news broke of a successful law enforcement raid in Houston, seizing stolen catalytic converters from 7 locations. We discuss how this ties to the lessons from the TIADA event and the importance of State and National dealer associations. Plus, we announce the planned podcast recording with Brent Carmichael of NCM on "Why BHPH Dealers Fail"

We talked authenticity, value of private Facebook groups, mentorship, etc.

In this episode, we discussed HONESTY, a foundational piece of our BHPH educational materials and approach. We reviewed recent FB poll results and examined why so many dealers seem to complain about the dishonesty of their BHPH customers. Look for referenced articles and videos published alongside this episode.

Yes, the tide will continue to rise in the #BHPH industry! What does that mean for vendors and dealers? How might consumers be affected? Join us as we discuss how the entire segment benefits from the rising tide of Buy Here Pay Here resources and education. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads a...

In this episode, we talked about CUSTOMER SUCCESS and the ways to make it easier for our often-struggling BHPH consumers to pay. We also examined why some Buy Here Pay Here dealers seem to put obstacles in the customer's path. Recent news about the CFPB ruling on "junk fees" sparked this topic. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am easte...

Listen in as we discuss with Jeff the upcoming TIADA conference, the "white hat" element in BHPH, the new online course for the Safeguards Rule (goes into effect Dec 2022).

In this episode, we revisited a recent Facebook post about compensation in BHPH sales and how this particular subject highlights how much different BHPH is from traditional retail auto sales.

In this episode, hear how Lynn Hickey Dodge once sold over 2,000 cars in a single month in a single location! Jim breaks down what BHPH dealers (and all business owners) can learn from that example.

In this episode, we talked about the importance of reconciling receivables to cash. We also talked about accounting (likes, dislikes, opportunities, etc) and hearing aids :) Mentions included Amanda Butler-Sanchez and Hugo Sanchez, Brett Buike, Rick Reeves, Russell Moore, David Zapata, Tom Siver, and others. 

In this White Hat Wednesday episode, Jim & Michelle offer important advice on how to reduce repos and charge-offs in Buy Here Pay Here. The approach helps to boost employee productivity and morale while improving customer success and retention.

Jim and Michelle discuss online shopping in Buy Here Pay Here and how to reach more customers in today's online shopping environment and this shift toward digital delivery.

Continuing with the "big stuff!" In this episode, we'll dig into another of what Jim calls the "gaping holes" of BHPH that can lead to substantial portfolio leakage. Jim will share specific measures for creating the appropriate internal controls and safeguards to protect dealers against common, but avoidable losses.

Join Jim and Michelle as they recap the week's activities, news, tips and connections at the MGM Grand in Las Vegas

In this episode, hear seasoned dealer Gordy Tormohlen talk NIADA, his experience in the franchise car business and his current role as Buy Here Pay Here dealer and VP on the NIADA Board of Directors. Join   Jim and Michelle Rhoads as they talk   #buyherepayhere   #bhph   #subprime   #automotive   #finance   #ethics   #whitehatway   #customerretention &n...

To Delete or Not to Delete ... And By Whom? Broadcast from Las Vegas during the NIADA Convention - June 22, 2022 Join Jim and Michelle Rhoads as they talk #buyherepayhere   #bhph   #subprime   #automotive   #finance   #ethics   #whitehatway   #customerretention   #customerengagement   #marketing and much more! We are pleased to use our sometimes-scratch...

Gaping Holes' series - a critical subject for all BHPH dealers at any stage of their business life. Tune in to hear the first of many tips on how to guard against mismanagement and other forms of leakage in a Buy Here Pay Here operation.

Introducing the "BHPH Nation!" - Jim and Michelle tell the story about how they came to create the platform that will soon serve as the search engine for Buy Here Pay Here industry resources. In addition to a full alphabetized directory of vendors who offer goods and services, the Nation will include free and paid education. Mentorship packages will also be available along with other resources suc...

NIADA 20-Group Moderators, Bill Elizondo and Ben Goodman join us at the 2022 NIADA Convention and Expo.

White Hat Wednesday - talking collection efficiency and how to measure success in BHPH collections. We discussed specifics around gross vs net and introduced the sure-to-be controversial notion of de-emphasizing delinquency, especially when it comes to bonus plans for collectors. Find the BHPH Morning Show right here on YouTube every Mon, Wed, & Fri at 9am eastern where Jim and Michelle Rhoads...