The BHPH Morning Show

How do you get your customers to Buy Here, Pay Here and STAY HERE??? Let's talk about how to establish "white hat" brand clarity. What exactly is a "brand" and how does it fit into your marketing strategy? Join us to hear ways to create the kind of brand awareness that draws in new customers and keeps them! Our PA dealer friend Nik Dumin joins to share how he has successfully created brand awarene...

Our COO, Dave Murray, is a former news director. He's played a huge role in the our launch and development of BHPH Nation TV. He joins on this first live broadcast of the Morning Show of 2023 to discuss what dealers can expect in the way of webinars, master classes and livestream events in the coming year. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri...

What a fun way to observe the 100th episode of the BHPH Morning Show! And on the last episode of 2022, no less! So many distinguished guests "stopped in" to say hello including our own Dave Murray and Anamaria Beck. Brent Carmichael (NCM Associates), Bret Buike (Buckeye), Tim Lawrence (LHPH Capital), Emily DelTufo (PayNearMe) and Amanda Sanchez (Butler-Sanchez CPAs) were among our vendor friends w...

Who doesn't want unity in BHPH??? Michelle and I make an important public pledge and invite others to join us in unifying BHPH, starting with education! Join us on White Hat Wednesday to hear solutions that will benefit all involved. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured gues...

It's time to wrap up 2022. We'll run through a list of things to button up at year-end to position your BHPH operation for greater success in '23. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #cust...

Well-known coach and trainer Maggie Pugesek (C&M Coaching) joins to share best practices when it comes to handling phone leads. We'll play some actual recorded calls to highlight dos and don'ts for your BDRs or sales team. Then, Michelle closes the show by singing a Christmas song! Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where...

When someone with Chuck Bonanno's experience joins, we have to ask about industry perspective - what's different and what's the same. As a current BHPH 20-group moderator with Dealer Performance Group (DPG) and someone who has many years of experience in the trenches, he definitely knows a thing or two about Buy Here Pay Here. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every...

Are you good at juggling??? We often say that BHPH operations have a lot of moving parts. How many are there exactly?! Join us LIVE Friday at 9e/8c as we recap a recent client conversation around the "juggling act" that is the BHPH business. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featur...

What do BHPH customers truly need? And what do they want? Are we successfully differentiating between wants and needs? Is attempting to serve both a mistake? Does anyone really know the answer? In this broadcast, we'll share what we've observed about how dealers often navigate this balance and the price some dealers pay for wandering off their original business plan. Find the BHPH Morning Show LIV...

Our guest for Monday is Senior Moderator and Consultant Brent Carmichael. He joins regularly as co-host of our "Hardest Questions in BHPH" series on the 'Tote the Note' podcast, but this is his first appearance on the Morning Show! It's always great to get the perspective of the guy who has moderated BHPH 20-groups for 15 years. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook eve...

On "White Hat Wednesday," Jim (dealer) and Michelle (customer) demonstrate through role play how an experienced White Hat dealer would handle a frustrated or unhappy customer. Learning to use this approach can relieve much of the stress weighing on BHPH dealers plus the stress felt by their team and customers. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, &...

Big news from NIADA and we have set a date for an upcoming BHPH Nation TV event that you won't want to miss. Also, a major milestone for the Morning Show is just around the corner.... Join us LIVE as we chat with Jeremy Beck, VP of Dealer Development with NIADA. We'll get the latest on all things NIADA and compare notes on jalapeno strips! Who has the best fried jalapeno strips in Texas??? Tune in...

He's a familiar name and face to many. We've had many conversations with the guy most widely known as "Gordy." On this Thanksgiving eve, we'll ask about what he's thankful for this season and what lies ahead for NIADA. We also have a few "Get to Know Gordy" questions lined up ;) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim...

Fellow and seasoned podcasters Lou Ramirez and Fred Lennartz III join the BHPH Morning Show to talk car business, coffee and their legacy as "Certified Solutionaries." Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethi...

Ever hear this one, dealers? "Can you get me in a car for $300 a month?" or "Can I get a car for $500 down?" Well, Michelle and I see the problem and we're taking steps to teach consumers (from a former dealer's perspective). These are your customers. Join the conversation! Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and...

Tune in to The BHPH (Buy Here Pay Here) Morning Show with Jim & Michelle Rhoads to hear our "gratitude rant" as Michelle and I humbly express our thanks for all the support and cooperation we've enjoyed across the #bhph industry this year. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with feat...

Our (relatively) small industry is fragmented. Will it always be divided by competing interests? Or, could the entire segment benefit from unification? We'll share our perspective based on a sentiment expressed by LOTS of dealers. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests)...

Could digital/off-site delivery become a thing in BHPH? Is it already a thing? Are you missing the boat by only delivering at your dealership? Or will delivering through an all-digital process NEVER take hold in self-financing in the poor credit segment? Our dealer survey says ... Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (J...

Join us LIVE as we chat with Jeremy Beck, VP of Dealer Development with NIADA. We'll get the latest on all things NIADA and compare notes on jalapeno strips! Who has the best fried jalapeno strips in Texas??? Tune in at 9e/8c to find out if Jeremy shares our opinion as amateur food critics. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern w...

What protects you from leakage/theft/embezzlement/fraud? Let's talk about what DOESN'T!!! Amanda Butler-Sanchez of Butler-Sanchez, CPAs in Houston joins to talk about the misperceptions BHPH dealers often have about what is "enough" in the way of internal controls.

Our friend and yours, Jared Halsted, joins for what is bound to be another lively chat. Few have as much passion for the car business and for BHPH as this self-proclaimed "low tech redneck." We'll ask about last week's Leadership Symposium for directors and officers at the state level. We also hope to hear about his Arizona ranch, 2023 opportunities, As the current president of his home state asso...

Inspired by a message from business coach and trainer Simon Sinek, we'll talk about the journey that is owning a Buy Here Pay Here dealership. On White Hat Wednesday, we'll talk about why the destination makes a difference in your success and the success of your team. We'll add our perspective on the value of being purpose-driven (in any business).

Fresh off our visit to NIADA's BHPH Super Forum in Austin, we'll chat with PA dealer Tommy Brandis to get his perspective on the event. Of course, Michelle and I will share our observations about the people, places and things as well. [Hint: Don't miss the next one if you are a BHPH dealer or provider!]

On the final day of the BHPH Super Forum, we'll discuss some takeaways from this highly successful event in Austin. Listen in to see who else stumbles by to join the conversation ...

Howdy from the Texas Hill Country! Didn't make the trip to Texas for the BHPH Super Forum? Join us live today (9e/8c) to do a virtual interview for BHPH dealers or grab a spot on the calendar using this link: https://calendly.com/jrhoads-octane/15-minute-quick-interview-bhph-nation-tv