Jim & Michelle Rhoads
The BHPH Morning Show
Join Jim and Michelle as they discuss the news of the day in the Buy Here Pay Here (Subprime Auto Finance) world. Decades of experience in the industry create a rich conversation about what matters most to dealers across the US. Aired live W & F #BHPH, #Subprime, #Auto
Be sure to visit the podcast's website and support the creator: whitehatway.mykajabi.com
Author
Jim & Michelle Rhoads
Category
Podcast website
Latest episode
Sep 25, 2026
Where to listen?
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Episodes
NIADA Monthly Update with Jeremy Beck - March 2023 05.03.2023 33:28
Join us for our monthly visit with Jeremy Beck, NIADA's VP of Dealer Development to hear all about what is happening at our industry's national headquarters. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #white...
Cash Chasm ... Where's the (Early-stage) Money for BHPH Dealers??? Hear One Dealer's Story 01.03.2023 44:17
We often work with dealers who are seeking BHPH funding solutions, especially early in their business life, Demand for Buy Here Pay Here capital is not new. In this episode, we'll explore the reasons that those new to in-house financing struggle to find suitable funding. Longtime CFO, entrepreneur and early-stage dealer Brent Davis (FL) joins us to share his own observations in navigating the capi...
Absenteeism ... Can It Ever Work in Buy Here Pay Here? 27.02.2023 43:47
Exit and succession planning expert Mark Burkholder joins along with Brent Carmichael, consultant and 20-group moderator with NCM. We'll ask these seasoned pros about absentee owner success stories in BHPH. Plus, we'll talk about how to make a BHPH operation continue to produce income well into retirement years. Where to Find the Show on Video Find the BHPH Morning Show LIVE on YouTube, LinkedIn a...
Why (Some) Dealers Fail in Buy Here Pay Here 24.02.2023 32:21
What are some of the most common causes of failure (or struggles) in Buy Here Pay Here? In this episode we'll recap some of the lessons shared by Brent Carmichael of NCM Associates in last year's guest appearance on the "Tote the Note" podcast. Learning from the mistakes of others is the best way to avoid ending up in the same spot! Where to Find the Video Version Find the BHPH Morning Show LIVE o...
White Hat Weds: The Cost of Taking a Repo (& Default) Personally 22.02.2023 30:44
It is known that a big part of collections is enforcement. It may even be essential in retraining consumers with poor credit. But when collectors and supervisors and decision-makers allow defaults to become personal, the business can suffer in ways that could be avoided. In this episode, we'll discuss some of the common hard and soft costs. Where to Find the BHPH Morning Show (on Video) Find the B...
The Buy Here Pay Here Experience Through the Eyes of the Customer 22.02.2023 28:39
What is the experience these days of the customer who falls off the 'credit merry-go-round?" What can be done as dealer-creditors to improve that experience and customer success? In this episode, we'll talk through the stages of the interaction with BHPH dealerships: shopping, buying, and account management. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fr...
Lessons from BHPH Mergers & Acquisitions with Paxton Wright 17.02.2023 34:48
Who better than Paxton Wright to talk about some of the important questions in Buy Here Pay Here??? We’re looking forward to asking the Managing Partner at Primalend Capital Partners and former 20-group moderator how dealers can make their business more profitable, fundable, and valuable. With Primalend being on the short list of M&A advisors, Paxton can share some observations about what buye...
Who Benefits From Healthy Competition? Guest Jared Halsted Joins on White Hat Weds 17.02.2023 36:08
Android vs iPhone ... the all-in-good-fun debate continues! Arizona dealer and NIADA Board member joins as we discuss how the lessons of that competition example can be applied to our industry of Buy Here Pay Here. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepa...
Key Ingredients For Scaling Your BHPH Operation 13.02.2023 35:41
What is "economy of scale?" And does multi-location growth even make sense for every BHPH dealer? Tune in LIVE Monday at 11 EST to hear from longtime 20-group moderator and consultant Chuck Bonanno as we talk about what is required to scale a Buy Here Pay Here operation or just create more single-location volume. Where to Find the BHPH Morning Show Find the BHPH Morning Show LIVE on YouTube, Linke...
CPI & GAP - Tim & Taylor Byrd Explain How They Benefit The Customer And BHPH Dealer 10.02.2023 44:59
We're bringing many years of reinsurance experience to the microphones on Friday! Father and son team Tim and Taylor Byrd (Dealer RE in NC) join to explain about how CPI and GAP insurance work. We'll ask them to take us through the process and the math. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads alon...
White Hat Wednesday: DOC Fees ... What's the Point? 09.02.2023 38:19
On the heels of news about 6-figure dealer fines, we'll discuss this add-on being targeted by some regulators. What are the pros and cons? And is the extra profit worth a fight? Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #fi...
Friends & Family Investment in BHPH ... Does It Make Sense for "Uncle Larry?" 09.02.2023 22:42
We've seen it many times. In fact, we like to see it! When properly structured, private investment in Buy Here Pay Here can be a win for all involved. In this episode, we'll talk about that PROPER STRUCTURE ... Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayher...
Jeremy Beck, VP of Dealer Dev, Joins with the NIADA Monthly Update 03.02.2023 27:27
Join us for our monthly NIADA check-in with the VP of Dealer Development, Jeremy Beck, as he keeps us up to date on everything that is happening at NIADA, including the recent 20-group merger with Dealer Performance Groups (DPG). About the BHPH Morning Show Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads...
White Hat Wednesday: "Trust Me, I'm a Used Car Salesperson" 03.02.2023 28:07
The stigma around used car salespeople has probably been around since the first used car was offered up for sale. Arguably, it may be even worse in our industry of Buy Here Pay Here. Doesn't trust have to be earned? If so, does earning that trust translate into more sales? Join this White Hat Wednesday conversation ... About the BHPH Morning Show Find the BHPH Morning Show LIVE on YouTube, LinkedI...
DPG Merges with NIADA 20-Groups! Scott Allen (NIADA) and Rob Fox (DPG) Join at 11am EST to Discuss 03.02.2023 26:04
BREAKING NEWS!!! Word broke across social media this weekend about the "merging of 20-groups" between Dealer Performance Groups (DPG) and the National Independent Auto Dealers Association (NIADA). NIADA Board President and Texas BHPH Dealer Scott Allen joins us live Monday morning to explain how the merger developed and what it means for BHPH dealers, 20-groups, and the industry overall. Rob Fox w...
Bill Elizondo Joins to Talk BHPH, LHPH and Whatever Else Comes Up! 27.01.2023 32:33
Bill Elizondo, 20-group moderator and consultant for NIADA, joins Monday to talk about all the stuff happening in the subprime auto sector. It seems likely that things like cardboard effigies, smoked cocktails and cowboy hats will end up being part of this start-the-week conversation.
Gordon "Gordy" Tormohlen, NIADA President-Elect, Joins for White Hat Wednesday 27.01.2023 30:48
Our longtime friend and Illinois BHPH dealer, Gordy Tormohlen, joins for another White Hat Wednesday conversation. As a current Board member and NIADA President-Elect, he'll share the latest info on NIADA's initiatives.
Introducing "The BHPH Dealer Files" - Anonymous Real Life Stories 27.01.2023 32:06
Fun new topic! Actual dealer events and scenarios from our work in the trenches. ** NAMES AND PLACES WITHHELD FOR ANONYMITY ** We're telling their stories in hopes of helping others who might find themselves in the same boat. Tune in Friday to hear the tale of "Dealer T."
Let's Talk Shop! No, Literally, Let's Talk BHPH Service Departments 21.01.2023 37:18
In this Friday episode, we're talking shop ... in the literal sense. We'll discuss service departments in Buy Here Pay Here, Florida dealer Rich Pratt joins to share his growth story and the challenges he has faced along the way when it comes to reconditioning incoming inventory AND supporting customers after the sale. He has also seen the recently-released Tote the Note Podcast episode with Brent...
White Hat Weds: In BHPH, Should We Only Finance the "Good Ones?" 18.01.2023 27:58
How do we know which customers are the "good ones?" In this compliance-heavy environment, how do Buy Here Pay Here dealers make that call? In this White Hat Wednesday episode, we'll dig up an old Facebook poll. We'll tie those results to a conversation we had with a dealer last week at the Florida convention.
Lower Down Payments = More Sales = More (Long-term) Cash Flow??? 18.01.2023 35:10
This will be a fun topic! Does reducing down payment lead to more sales? If so, does the lower down payment translate to a higher rate of charge-offs? And will creating more "lower down" sales lead to more positive cash flow in the long run? Let's run numbers today and focus on some facts ...
In a BHPH Operation, What Is the Difference Between Good Debt and Bad Debt? 16.01.2023 31:10
In light of recent conversations with both dealers and capital providers, we'll chat today about external funding and debt in Buy Here Pay Here? In particular, we'll discuss how external money may or may not affect business models, deal structure and volume. Plus, we'll examine attitudes about business debt funding options. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mo...
What, If Anything, Does the CFPB's Suit Against CAC Mean to Main Street BHPH Dealers? 16.01.2023 37:55
Tyler Simmons (TX) and John DeFilippo (PA) join us as we read the tea leaves together. Is there anything in the language that can help the typical Buy Here Pay Here dealer stay out of the regulatory crosshairs? Tune in at the new time (11am EST) to be a part of the LIVE conversation. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where w...
Moving Beyond "Tribal Knowledge" to Create BHPH Enterprise Value in 2023 16.01.2023 31:55
Many BHPH businesses are vulnerable to the damage done by unexpected changes, including the loss of key team members. Moving beyond tribal knowledge is an important step in positioning your Buy Here Pay Here dealership to be more sustainable and valuable. Plus, you can enjoy all the benefits from implementing the necessary systems. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook...
The NIADA Monthly Update with Jeremy Beck (Plus Interim CEO Melanie Wilson Joins) 16.01.2023 30:47
Join us for our monthly NIADA check-in with the VP of Dealer Development, Jeremy Beck, as he keeps us up to date on everything that is happening at NIADA. The Association's new CEO Melanie Wilson also joins to talk about their direction in 2023! Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with f...
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