The BHPH Morning Show

As he moves from NIADA President to Board Chairman, Scott Allen chats with the BHPH Morning Show just weeks before the convention in Las Vegas. His term as president has been an active one! We’ll discuss some of those maneuvers, all intended to help the Association better serve its members. Plus, we have some fun things to share and ask about.

Dealers Candice Price (NE) and Kendra Brown (TX) join this Monday broadcast to share a bit about their businesses and path into Buy Here Pay Here. Plus, we'll discuss the upcoming NIADA conference (Las Vegas - June 19th-22nd). Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we...

Give us these 6 numbers for the last 6 months and we can build one helluva portfolio performance and projection report! Tune in to Friday's episode and we'll show you exactly how to do it yourself.

On the eve of his 31st anniversary of BHPH ownership, PA dealer Tommy Brandis joins to talk about the fundamentals of collections and account management. From our perspective, Tommy is as customer-centric as they come in the Buy Here Pay Here industry. He truly cares about his customers and community, which we see as one of keys to his longevity. Oh, and don’t miss his take on underwriting!

Our theme for May has been collections. In this episode we recap all the topics for the month. Plus, we'll share a few new ones in hopes of more success - both dealers and customers. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured...

An increasing number of dealers are feeling pressure as a result of the financial struggles of their customers. Post-refund-season delinquencies are on the rise. Could faltering portfolios lead to a shakeout of sorts? If so, what are some keys to riding out any would-be storm and prospering in the months and years to come? Brent Carmichael joins our Friday conversation about the current climate an...

Across the Buy Here Pay Here industry, we see far too much frustration and hostility. And in BHPH collections departments, morale is low and turnover is high. Why?! Where is the rub??? Join this White Hat Wednesday to hear ways to squelch some of the static. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, &amp...

Many dealers struggle to know which numbers to watch when it comes to collections performance. Delinquency and recency don't tell the whole story. Today, we'll give you the best 2 numbers to watch for both near-term and longer-term results. We'll also discuss how the company's overall approach or collections philosophy has an impact on "conversion rate" and even the rate of employee turnover. Find...

Want your #bhph collectors to be more effective on the phone??? Tune in to this Friday episode for pro tips from expert trainer Maggie Pugesek (C&M Coaching). Learn the best ways to connect and collect! Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rh...

Let’s look back on two Facebook polls pertaining to “customer honesty” and break down some of the reasons that customers sometimes choose to lie to BHPH collectors. Of course, we’ll offer some tips on how to improve both communication and honesty. And what is the “KLT Factor?” Tune in LIVE at 11am EDT to find out! Find the BHPH Morning Show on Video Find the BHPH Morning Show LIVE on YouTube , Lin...

How can we know when it is time to pull the trigger on a repo? Beyond the legal requirements, what is an appropriate practice in this area? Join the broadcast LIVE at 11am EDT to hear how dealers can know with certainty that the end of the line has been reached. Find the BHPH Morning Show on Video Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11am...

NIADA Senior 20-group moderator and seasoned trainer Bill Elizondo joins to discuss ways that dealers can prevent more accounts from landing on the repo list. We’ll also examine the costs associated with acquiring (and losing) BHPH customers. Join the BHPH Morning Show LIVE every MW&F at 11am EDT! Find the BHPH Morning Show on Video Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Fac...

Most have heard the expression “You can catch more flies with honey.” But is it true??? Doesn’t being “kind” just lead to customers expecting more and taking advantage? In this White Hat Wednesday episode, we’ll break down the pros and cons of approaching customers with a helpful attitude with our special guest, Dealer, Jonathan Jauregui. Plus, we’ll offer some bend-without-breaking suggestions th...

Previously, we’ve suggested adopting a "friendly but firm" approach to collections. In this episode, we’ll talk through ways to handle first-time defaults or requests for arrangements. Tune in to learn how setting the early tone can lead to a long and successful relationship with the customer. Find the BHPH Morning Show on Video Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook ev...

Jeff Martin first appeared on the BHPH Morning Show in 2022, then as TxIADA’s Executive Director. Now, he returns as the CEO of the National Independent Auto Dealer’s Association. The June convention will certainly be among the topics. Join the Friday broadcast live at 11am EDT to ask your questions of NIADA’s new Chief. Find the BHPH Morning Show on Video Find the BHPH Morning Show LIVE on YouTub...

Ever wonder if you and/or your BHPH collections department could have done more to avoid a repo and save a customer? If so, you wouldn’t be alone! Tune in to this White Hat Wednesday broadcast to learn the best way to communicate expectations and solutions to account holders. The result will be more happy customers and collectors. Your repo agent, on the other hand, might want to find a second job...

Before handing a new BHPH buyer the keys to their financed vehicle, there are LOTS of things that can be done to set the customer up for long-term success in the collections department. In this first episode in May, we’ll review our “pre-collections” list before moving into the account management side for the rest of the month. Find the BHPH Morning Show on Video Find the BHPH Morning Show LIVE on...

Collateral Recovery Rate (CRR) is a number that just about everyone in BHPH looks to as a measure of portfolio yield/performance. Lenders use it. Bulk buyers likely factor it into their bid. Jimmy Rambo, Senior Manager of Asset-based Lending with Spartan Financial Partners walks us through the formula. Good episode to catch on video! Find the BHPH Morning Show on Video Find the BHPH Morning Show L...

Is Buy Here Pay Here underwriting in the crosshairs of federal or state regulators? If so, how can dealers continue to provide unconventional finance solutions for consumers in need without stepping out of bounds? Steve Levine, longtime attorney with Ignite Consulting Partners joins LIVE with the answers. Find the BHPH Morning Show on Video Find the BHPH Morning Show LIVE on YouTube, LinkedIn and...

The economy is faltering. Costs are running high for inventory, groceries, and capital. In times of stress, some BHPH dealers will thrive while others take a dive. What actions can dealers take now to be among the winners in this time of incredible opportunity? Join us LIVE at 11am EDT to find out! Find the BHPH Morning Show on Video Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebo...

In this episode, we take the same cash flow and profit model that we’ve been working with in recent broadcasts to look at scenarios with low volume. Lower volume means fewer dollars required to fund contracts but what about the overall requirements for capitalization? Listen in to find out! Find the BHPH Morning Show on Video Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every...

Tommy Brandis, creator of the private Facebook group “BHPH Success” and longtime PA dealer joins to tell some fun stories about his many customers across 30 years in Buy Here Pay Here. We’ll discuss the way that poor customers are perceived - right or wrong - in the BHPH credit segment. Marketing and story-telling expert Dave Murray, will participate as well. Find the BHPH Morning Show on Video Fi...

In today’s episode, we continue on the topic of capitalizing and reaching positive cash flow in a Buy Here Pay Here operation. This time, we’ll take a look at the PROFIT and CASH year over year for the first 5 years. Tune in at 11 EDT! You just might be surprised … Find the BHPH Morning Show on Video Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11...

There are lots of off-the-cuff opinions on how much capital is required to start a BHPH operation. There are even more factors to consider. (volume, overhead absorbed elsewhere, owner's compensation, etc, etc). Plus, it is important to differentiate between personal funds required versus external/investment capital. In this follow-up episode, we'll use the same cash flow scenario to dig deeper int...

On this White Hat Wednesday, we'll be offering ways to hold customers accountable - with a smile! In particular, we'll share some best practices for getting customers to step up and "do their part" in maintaining a workable balance in what is expected to be a long business relationship. Find the BHPH Morning Show on Video Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon...