The BHPH Morning Show

Goal-setting in business management is a common practice. But how is the "buy in" from the team? How has the success rate been with past targets and goals? On this White Hat Wednesday, we'll introduce an alternate approach that has shown to be more effective and lasting. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on  YouTube , LinkedIn and Facebook...

PA dealer and long-time MARIADA leader joins to provide a run-down on their upcoming convention in Atlantic City. He will also introduce the effort to form regional 20-groups. Plus, Bret Buike (#buckeyebret) joins at the start of the broadcast for an update on the #gogginschallenge and his fundraising campaign that kicks off today! Find the BHPH Morning Show on Video (Live or Archived) Find the BH...

Whether talking to a potential investor or a new acquaintance at a dinner party, there is an often-incomplete perception of the Buy Here Pay Here business. Tune in to hear what we see as the very real and the not-so-real risks in automotive self-financing. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, &...

Let's look at some great "ads!" In our polls, dealers confirm that being trusted translates into more sales. And, we know that the first step in being trusted is becoming KNOWN. In this Friday episode, we'll show how some BHPH dealers are doing that very well by taking a "long game" approach. More customers become "sticky" (bonded) when they know, like and trust the business through its people. Fi...

Former dealer and current outsourcing specialist Jason Goodman joins to discuss lead management. In particular, we'll ask this sales specialist how to approach all leads. When are they bad? Cold? Dead? We'll also get his perspective on walking leads through online buying process - from the first inquiry to walking onto the lot! Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH M...

As he did last year, Bret Buike has accepted the #gogginschallenge to demonstrate a personal commitment and to support some charitable organizations near and dear to his heart! See the comments to find the GoFundMe link. We applaud Bret's resolve as well as the pledge from Buckeye owners Rob and Kris Fox to match some of the early donations! Find the BHPH Morning Show on Video (Live or Archived) F...

Double it and add a thousand??? We're well into the 21st century. We can do better. In this Friday episode, we'll offer an alternate approach and start a MUCH BIGGER conversation around the vehicle/collateral value vs the value of the consumer contract itself. Tune in for this important discussion! Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on   You...

In a "pay to play" environment, there are winners and losers - insiders and outsiders. In this White Hat Wednesday episode, we'll talk through how dealers in BHPH pay a different kind of price for not joining "the clubs." In particular, we will examine the opportunities being missed around operational data. Tune in as as we revisit the topic of dealer data and how it can be leveraged for the benef...

Ask 3 dealers ... they may all have a different method of handling their repos. Some wait for the repo to sell before charging-off the account. Others book the repo at a value and charge-off the account once it is deemed "uncollectible." In this Monday episode, we'll talk through at least 3 reasons it matters. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE o...

We all navigate life (and business) with some degree of ego. How can we determine, then, when ego is at work in our favor and when it might be working against the success of our business? Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on   YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along w...

It's already been an interesting week! One interaction after another has illustrated how trust - both trusting and being trusted - impacts our professional journey. We're embarking on a new and important track! In this series, we'll interview LOTS of folks. What makes us trust? How is it earned? What prevents us from trusting? Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Mo...

I've heard it called "street money," and "amount riding," even "riding in the trunk." It's really just a measurement of how much of your entire portfolio remains "at risk" or that still has cash-in-deal tied up. In this Monday episode, we'll break down how to do the math and explain what can (and can't) be deduced from that information. Find the BHPH Morning Show on Video (Live or Archived) Find t...

Such an interesting topic! Is it a BHPH question or a business question? A dealer's decision can have an impact even for those not making repairs in their own shop. We'll break down the Thursday poll results in this Friday broadcast. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on   YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11am eas...

What exactly is team culture and how do I develop it in my BHPH or LHPH operation? And how might better company culture impact my business? Tune in to this White Hat Wednesday episode to hear 2 ways to improve the team's bond and cohesiveness. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on   YouTube , LinkedIn and Facebook every Mon, Wed, & Fri a...

What is the most volume that your BHPH operation can produce? What is a reasonable target? Where are the constraints? In this episode, we'll break down the sales "funnel" by tracking the steps from initial inquiry (lead) all the way through to delivery. Join us LIVE 11am EDT as we examine the factors around people and processes Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH M...

For dealers, is there any value to networking in BHPH? If so, how? Where can it make a difference? Just a week out of the NIADA convention, we'll discuss the value of connecting with vendors, other dealers, and industry leadership. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on   YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11am easte...

LIVE from an on-site visit in central Pennsylvania, dealer Nik Dumin joins to discuss the growing pains he has faced and is now facing. He has some important decisions ahead as he balances attention to a service department, cash sales and BHPH. Oh, and there's family life to consider! Tune in as we bring you right inside the training and consulting war room.

We're live from the parking lot in Sin City! An impromptu business meeting held us over another night. So, we'll broadcast from the car right before stepping into an important executive meeting. It'll be a good chance to recap the events and connections at the NIADA convention and look to what's next! Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube...

On the heels of an on-site visit, central PA dealer Nik Dumin sits in to discuss the (very familiar) growing pains of a newer BHPH operation. We talked capital, staffing, salvaged titles, financial analysis and more.

He’s a trooper! In the middle of a strenuous week at NIADA’s Accelerate 2023 Convention, the newly elected president joins the Morning Show on White Hat Wednesday. With 2 full days remaining, there is plenty to discuss about the Association and the Buy Here Pay Here industry at large. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on   YouTube , LinkedI...

Looking for more ways to improve collections? How about a better way to handle employee purchases? Tune in Monday to learn some best practices for using "payment vouchers" and "final payment vouchers" Like an internal gift card or coupon, these are important tools to have at your disposal. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on   YouTube , Li...

What is it worth to keep a good customer happy and on the books? When does it make financial sense? Other factors? We're mathing in this episode! After polling dealers, we'll break down the numbers on "trading up" the customer at 30 months into their contract. With the spike in car costs (and jump in payments and/or term) over the last few years, it will be helpful to look at trading customers out...

Prior to financing a customer, BHPH dealer-creditors across the US are faced with an important decision regarding collections enforcement and collateral recovery. On this White Hat Wednesday, we'll break down the GPS options as we know them - 1) GPS/locate only, 2) interrupting/disabling the starter (on demand by dealer-creditor) and 3) pre-programmed disabling of the starter based on payment sche...

What lessons can BHPH dealers learn from extension ladders? Hmmm. Leading up to our joint session at the NIADA convention, Mark Burkholder and Hugo Sanchez join to discuss the high points of that subject. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on   YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michel...

Tracking and managing cash flow in Buy Here Pay Here can be a huge pain in the a$$! The one from the accountant is useless (they know that). The DMS can't produce what dealers need. So, tune in fir an excellent format! Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and...