The BHPH Morning Show

In business, Simon Sinek calls it the "infinite game." We call it the "long game" when talking about White Hat Way in the BHPH/LHPH industry. Are you winning??? At what??? Some BHPH dealers are sprinting while others are running at a marathon pace. In this White Hat Wednesday episode, we'll explain why it matters and speak to how the BHPH consumer can be affected by each approach. Find the BHPH Mo...

Dealers Chad Randash (MT), Nik Dumin (PA) and Rich Pratt (GA) join to answer "micro questions" about reconditioning. How far do they go? How do they decide? Why do they decide the way they do? Join us live at 11 EDT for this fun and informative panel discussion! Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed,...

Could outsourcing (BDC/sales, collections, insurance verification, etc) make sense in your situation? Could it even be a missing link for scaling and growth? In this Monday episode, we'll share our perspective after recent client experiences and list out some of the pros and cons. In particular, we'll focus on the areas of the BHPH that involve customer interaction. Find the BHPH Morning Show on V...

n the used car industry, it's helps to gain trust. To do so, we have to understand it. What does it look like? How do other gain our trust? And what are the benefits associated with establishing trust. Established BHPH dealer Jared Halsted joins to add his perspective LIVE at 11am EDT on this White Hat Wednesday episode. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning...

In this Friday episode, we'll talk some football! In particular, we'll talk about the parallels between football (or sports in general) and Buy Here Pay Here (as a business and as an industry). Special guest Tommy Brandis also joins at the top of the broadcast. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, &...

Some things are much easier done than undone. Information access for management and other team members is among those things. In this Monday episode, we'll discuss hierarchy, internal controls and the vulnerabilities that dealers can face when too much access is granted. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every M...

Tyler Simmons (TX), Candice Price (NE) and Russell Moore (TX) are panelists in a discussion about the "knowledge gap" or financial literacy in the Buy Here Pay Here customer segment. What are the numbers? How did we get here? Is it possible to close the gap? Hear from these seasoned pros on this episode of White Hat Wednesday. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Mo...

As "sideline observers" (not attorneys), we see many situations described that could lead to legal action. In some of those cases, the dealer could be the plaintiff. But, in others, the dealers just might land in the crosshairs as a defendant. In this Monday episode, we'll discuss a few matters from the news and from social media. Join us LIVE at 11 EDT or catch the #replay on YouTube or most anyw...

Winning/earning more customers in BHPH has some science to it. In introducing White Hat Way as a business approach, we find ourselves speaking to the (often less provable) intangible elements. In this WH Wednesday broadcast, we'll offer some high-level tips for creating more traffic and sales as well as how to "keep them sold!" Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH M...

As long as there has been Buy Here Pay Here dealerships, dealers have wrestled with this question: "When I own a car for too much and it hasn't sold, should I wholesale it at a loss and take the wholesale hit? Or should I finance it at a low margin/high cash-in-deal?" I recently did the math. Join this Monday episode to hear (and see) what the numbers reveal. [VIDEO RECOMMENDED FOR THIS ONE] Find...

TaxMax has been serving the BHPH industry for decades. On this Friday episode, Pres/CEO Bill Neylan joins to share the results from the 2023 tax refund season and offers suggestions for a successful 2024. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on   YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michel...

What is a legacy/impact business and how do I build one? And why? Join this White Hat Wednesday broadcast as we offer ways BHPH dealers can leave the industry better than they found it, all while making a great living! Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on   YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (...

Will BHPH/LHPH eventually move to lower APRs? While hard to imagine in the current day of rising interest rates and cost of money, this is an interesting scenario to contemplate. We'll offer our 2 cents on the future of subprime financing and what we believe could separate winners from losers as the industry evolves. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show...

Want more BHPH sales??!! Faster inventory turn?? Tune in for this Friday episode to hear hot tips for moving more metal! [Hint: As a dealer, some might be hard to hear] Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on   YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests...

Tim Byrd (DealerRE) and Tim Lawrence (LHPH Capital) join our 66th White Hat Wednesday to publicly announce their financial commitment to the advancement of White Hat Way! As founders of WHW, Michelle and I are excited to share that these two highly-reputable companies represent the "first dominos to fall" in developing "White Hat" education, tools and other solutions for BHPH/LHPH dealers and cons...

Some call it "policy work." Others might say "goodwill repairs." These are mostly repairs made not long after the sale for items not covered by a warranty or service contract. Different than sidenote repairs (to be repaid by the customer), goodwill repairs are freebies done by the dealer in the interest of customer satisfaction. But, some BHPH dealers struggle to keep a lid on it while others find...

There are lots of reasons to get more down payment from every Buy Here Pay Here buyer. In this Monday episode we'll offer at least 5 tips for asking for (and getting) more down payment which ultimately benefits both the dealer and consumer. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featur...

Should BHPH dealers be running credit reports? In this White Hat Wednesday episode, we'll share what we hear from dealers on both sides. Some of the perspectives may be surprising. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on  YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with feat...

Costs are up ... raise the prices, right??? The term is now too long, so raise the payment. Isn't that the way it has to happen? Let's find out together! Join this Monday episode as we "play with blocks" inside the classic 4-square calculation tool and test the limits of the today's BHPH financing. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, L...

She's a difference-maker in her community. We're excited to have eastern Nebraska dealer Candice Price tell the story about how real estate led her to automotive and BHPH. She and her partner finance cars and help their customers move toward qualifying to buy a home. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on  YouTube , LinkedIn and Facebook ever...

** LIVE FROM PHOENX ** In past episodes, we've talked about the widespread "friction" that exists between BHPH dealers and their customers. In this Monday episode, friend of the Morning Show and departing AZ president, Jared Halsted sits in from their conference. We have BIG number to discuss in terms to reported annual BHPH volume and what that must mean for transaction count. Find the BHPH Morni...

BHPH dealers are understandably frustrated about the losses they experience despite being listed as lien-holder on the title. Dealer Jack Carter joins to discuss problems with insurance claims and sales to junk. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on  YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and...

Folks are starting to better understand what White Hat Way can mean for the BHPH industry, starting with dealers. They are beginning to see the possibilities. In the White Hat Wednesday episode, we'll do our best to further clarify the mission and explain how advancing WHW can benefit dealers, consumers and all the providers who serve the Buy Here Pay Here auto finance segment. Find the BHPH Morni...

After a recent conversation in the private BHPH Boardroom group on Facebook, we reached out to have dealer Jack Carter bring the subject of static pools to the Morning Show. Lots to talk about here! What exactly are static pools and how can dealers benefit from analyzing them??? Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on   YouTube , LinkedIn and...

Jason's back! And this time we're going tactical. Don't miss the chance to hear this lead management guru explain how his team uses very specific tactics to move customers through the process - from the first inquiry all the way through to taking delivery! We'll talk step-by-step tips for improving closing ratios. Plus, we'll share some stats to help dealers assess their own conversion rates. Find...