The Better Conflicts Audio Experience

In the final podcast of this series on Online Mediation, Gillian Caroe takes a closer look at some of the challenges and benefits of online mediation as well as recapping what was discussed in Parts 1 & 2. A successful in-person CEDR mediator for over 15 years with a background in international business, Gillian Caroe has established a thriving online mediation practice. She has been advising...

In Part 2 of this series on Online Mediation, CEDR spoke to Gillian Caroe about practical aspects of mediating online including private and joint sessions and settlement agreements. A successful in-person CEDR mediator for over 15 years with a background in international business, Gillian Caroe has established a thriving online mediation practice. She has been advising market-leading law firms and...

In Part 1 of this series on Online Mediation, CEDR spoke to Gillian Caroe about perceptions and reservations about online mediation, building rapport in a virtual environment and how lawyers and parties can best prepare for mediating online. A successful in-person CEDR mediator for over 15 years with a background in international business, Gillian Caroe has established a thriving online mediation...

In this Better Conflicts Podcast series, CEDR Mediator and Trainer, Gillian Caroe explores how organisations can better handle conflict within the workplace. In Part 1 we explore Employment & Workplace Mediation which involves an external neutral coming into the organisation and in Part 2 we look at how employees can be upskilled to better handle conflict themselves. Gillian Caroe has been a p...

In this Better Conflicts Podcast series, CEDR Mediator and Trainer, Gillian Caroe explores how organisations can better handle conflict within the workplace. In Part 1 we explore Employment & Workplace Mediation which involves an external neutral coming into the organisation and in Part 2 we look at how employees can be upskilled to better handle conflict themselves. Gillian Caroe has been a p...

On 12 September 2020, the Singapore Convention on Mediation enters into force. To discuss this landmark moment for Mediation, we spoke to two leading ADR experts: - Jan O'Neill (Professional Support Lawyer, Commercial Disputes at Herbert Smith Freehills, London)and, - James South (Mediator & Managing Director, CEDR) In this podcast, we discuss the state of play of the Convention to date lookin...

In this podcast, James South and Tracey Fox explore the historical reason behind the lack of racial and other diversity in commercial mediation, how this issue is progressing and CEDR's determination to be an active agent of change. It also examines how the mediation process itself can unintentionally perpetuate racial bias.

Following an UNCITRAL panel (United Nations Commission on International Trade Law) webinar in partnership with UN Women in which Eileen Carroll QC (Hon) spoke on Gender, Trade and COVID-19, we sat down with her to talk specifically about Women in Mediation. As a pioneering woman in the field of dispute resolution, Eileen Carroll has a wealth of experience to share on the challenges, obstacles and...

In this Podcast, hosted by Baker McKenzie, Lauren McGuril, Director of Commercial Disputes at CEDR joins Baker McKenzie Partners Helen Brown and Julian Hemmings to discuss the EU Platform-to-Business Regulation that comes into force on 12 July 2020. Topics include: - the implications for platforms and the businesses who rely on them. - the threshold questions - which arrangements does the regulati...

To give you on-the-ground insight into CEDR's Virtual Mediator Skills Training, we spoke to the three people most intimately involved in the design and delivery of this training - Nicola Antonioni, Felicity Steadman and Susanne Schuler.

Eileen Carroll QC (Hon), Principal Mediator at CEDR shares her experience of the importance of building rapport and making emotional connections within the context of dispute resolution and mediation in particular. With the increased use of online mediation she discusses the challenges and ways to achieve this in a virtual environment and how this new forum will be used in the future.

James South and Eileen Carroll QC (Hon) take a detailed look at the practical aspects of mediating international disputes.  They discuss: - What makes international cases so interesting? - Challenges of mediating international disputes - Managing cultural issues - Practical elements to achieving a settlement - Tips for parties involved in international mediation - Opportunities for the use of...

We spoke to Malcolm Currie, Mediator and member of CEDR's Training Faculty about his varied and interesting career which includes complex Trade Union Negotiations and coaching rugby referees. Malcolm offers insight into how to achieve success in complex negotiations and what negotiators can learn from refereeing high-level rugby.

To mark CEDR's 30th anniversary (14th Nov 2020), we spoke to the 3 people most intimately involved in the organisation now and since its inception. Eileen Carroll, Dr Karl Mackie and James South share their insights on the CEDR story so far and use the opportunity to reflect more widely on how the wider ADR field has evolved in the past 30 years, exploring the biggest challenges and opportunities...

2020 has been an incredibly challenging year. Necessity being the mother of invention saw us all adapt to new ways of working with both colleagues and clients alike. As we move into 2021, what can we learn from this tumultuous year to ensure we effectively meet the challenges and opportunities of the next? CEDR spoke to John Munton , Lauren McGuirl and Susanne Schuler about: - The challenges they...

The extent to which you can effectively collaborate is what will determine how successful you are as an individual, team and organisation. In this final episode of our Conflict Styles Podcast Series, we explore 'Collaborating'. Collaboration is a term which is both widely used but misunderstood with many people thinking it is the style they must aim for. Like all styles, it is best used when fully...

Often, compromising in conflict situations works. However, there are times where you need to have the confidence and ability to go that extra mile and stress test relationships and ideas in order to arrive at more effective and sustainable solutions. Susanne Schuler explores how people who tend to compromise by default can challenge themselves and move out of their comfort zone to address and get...

Prevalent in TV, film and politics, where the more negative aspects of this style are often glamorised or admired - bullish, steam-roller and borderline authoritarian tactics - 'Competing' is often misunderstood. Just because you compete in conflict situations, doesn't automatically make you a bully. Of course, some people can stray into this type of destructive behaviour. Like with all styles, th...

Can you think of a situation where you avoided having a difficult conversation with a colleague, client or friend? How did that make you feel? What impact has that had on the relationship - both in the short and long term? Do you wish you had behaved differently and been more assertive and engaged? If you avoid conflict or crucial conversations too often, we want to help you to become more conflic...

Conceding to others, letting them have what they want and ignoring your own needs - so-called 'people-pleasing' - is a widely spread conflict behaviour. If this is something you recognise in yourself, we want to help you to move from giving in to getting more. Even if you aren't a natural accommodator, understanding the strengths and weaknesses of this style can help you to think about when to str...

What are conflict styles? How do they impact how you handle difficult situations? Could you be more strategic when resolving conflict? In Episode 1 of our Podcast Series on Conflict Styles, Susanne Schuler explores: What are conflict styles? Why are they integral to managing and resolving conflict? Understanding your own style and that of others How you can become more effective and achieve better...

In our final podcast before Christmas 2020, Phil answers a question he gets asked a lot. It is not surprising that this question came up at this time of year when people are watching Christmas classics such as 'Die Hard', 'Lethal Weapon' and 'Taken'. In this  #askanegotiator  episode, Philip tackles: 'Is Hostage and Crisis Negotiation like it is in the Movies?' His answer may surprise yo...

How well equipped are you to manage a crisis at your organisation? We have all been facing the biggest crises for a generation - the COVID19 pandemic. How well individuals and organisations manage a testing crisis period will determine their long term success and sustainability. A crisis doesn't need to be as gargantuan as the one we are in at the moment. It can be an IT failure, inter-team confli...

Is there no such thing as a bad question? Well, maybe. But, when we asked Philip Williams what was the one thing he believed to be true about negotiation, this was his answer: "There is no such thing as a bad question. Provided..." What the caveat is, you'll have to listen to find out...

What do you do when parties feel they have nothing to lose? This  #askanegotiator question comes from a Practice Support Lawyer at a London law firm. The question can be interpreted in a number of ways. Is it about a party who has lost everything already? Is it that the party feels so powerful they feel they are bound to win? Or perhaps refers to a party that is parking any thought of loss be...