The Better Conflicts Audio Experience

This podcast series on Workplace Mediation accompanies 'CEDR's Complete Guide to Workplace Mediation' which can be accessed below. The series will convene leading workplace mediators to provide practical advice on dispute resolution for those responsible for addressing workplace conflict. In Episode 1, we spoke to Gillian Caroe about the broad issue of Workplace Conflict, what it is, its impact on...

The CEDR Interview Series on the challenges within Diversity and Inclusion aims to empower society to hold powerful dialogues. We will hold discussions with a broad spectrum of people, each with unique and powerful skillsets and experiences when it comes to addressing issues surrounding discrimination in all forms. “Touch the lives of people you meet in your everyday interactions.” In Episode 6, F...

Episode 2: The Journey of Consumer ADR Frederick Way , Head of CEDR Foundation speaks with John Munton , Director of Dispute Resolution Services at CEDR, and Tom Earley , Principal Adjudicator at CEDR. Dispute Resolution in Consumer Law is a vast and developing field.  The CEDR Foundation thought leadership series ‘ Understanding Consumer Disputes ’ aims to explore the developing landscape to...

Following the publication of the Civil Justice Council's report on Mandatory Mediation, Lauren McGuirl (Director of Commercial Disputes, CEDR) and Tony Allen (CEDR Mediator & Lawyer) look at the Civil Mediation Council's (CMC) response as well as the wider issue of Mandatory Mediation. The podcast explores: A summary of the report and the response from the CMC The wider issue of Mandatory Medi...

Episode 1:  When Consumers Complain: How consumers make effective complaints Frederick Way , Head of CEDR Foundation speaks with Pablo Cortes , Professor of Law with expertise in Dispute Resolution and Consumer Law at the University of Leicester, and Nina Kelley , Quality Assurance Manager at CEDR. Dispute Resolution in Consumer Law is a vast and developing field.  The CEDR Foundation th...

In this podcast, CEDR spoke to experienced Trust, Wills and Probate Mediator Nick Pearson about the challenges involved in mediating these cases, key practical considerations for lawyers and parties and how to achieve better and more sustainable outcomes. CEDR has also produced a 'Complete Guide to Trusts, Wills and Probate Mediation' which can be accessed here.

The CEDR Interview Series on the challenges within Diversity and Inclusion aims to empower society to hold powerful dialogues. We will hold discussions with a broad spectrum of people, each with unique and powerful skillsets and experiences when it comes to addressing issues surrounding discrimination in all forms. In Episode 5, Francine Stock interviews Prof. Milton Bennett, probably THE leading...

The cost of getting conflict wrong, particularly at Senior Levels, can be incredibly serious for any organisation. This is the topic James South, Managing Director (CEDR) explores with Elodie Loing, an experienced Transformation Executive and Mediator who has over 25 years of experience in the retail industry, 10 of which at CEO level. They discuss: The symptoms and warning signs of poorly managed...

Want to know how large the UK Mediation market was before COVID-19? And how the pandemic affected the industry? Perhaps you are interested in the settlement rate of the overall process? Or, where we are in terms of Diversity and Inclusion? The biennial CEDR Mediation Audit answers these important questions and more. This podcast, with the Audit author Graham Massie, covers everything you need to k...

Stay Quiet. Protect the Group. Save Reputations. The Groupthink mantra. It is hard to stress just how destructive this trait can be within teams and organisations. In this podcast, Dr Andy Grossman and Susanne Schuler tackle the following questions: What is Groupthink? Why is it such a problem for teams and organisations? What are the symptoms of Groupthink, both the obvious and not so obvious? Ho...

How do you talk to someone who does not want to talk to you? A fantastic question and one we have broken down into two parts. Part Two, in this podcast, looks at those situations where the other side is talking, but they are being very uncooperative or not saying much. Part One (Episode 12), looked at when people blanketly refuse to talk and how you can open up dialogue in those circumstances. It...

"How do you talk to someone who does not want to talk to you." A fantastic question and one we have broken down into two parts. Part One, in this podcast, will look at when people blanketly refuse to talk and how you can open up dialogue in those circumstances. Part Two (Episode 13) will address those situations where the other side is talking, but they are being very uncooperative or not saying m...

The CEDR Interview Series on the challenges within Diversity and Inclusion aims to empower society to hold powerful dialogues. We will hold discussions with a broad spectrum of people, each with unique and powerful skillsets and experiences when it comes to addressing issues surrounding discrimination in all forms. “Faith leadership is the resource for humanising and reconciling the world we live...

Creativity and innovation within teams and organisations rely on people feeling encouraged and able to voice ideas and make mistakes without fear of retribution, exclusion or ridicule. Fundamental to achieving this is the creation of Safe-to-Fail Spaces or a Safe-to-Fail culture. We spoke to Susanne Schuler (Director of Training and Consultancy, CEDR) and Dr. Andy Grossman (Principal Consultant, C...

This episode of #askanegotiator is a little different from the others. While we normally ask Philip Williams a negotiation question, this time, we reflect on the pre-podcast sausage roll ritual and the powerful influencing and persuasion lesson it holds. To give you a quick taster, when negotiating sieges during his time as a Hostage and Crisis Negotiator, Philip would often receive hostages in re...

Have you been in a situation with a colleague, a client or perhaps a friend where the pressure has piled on and you haven't reacted well? Maybe you fired off a snarky email, snapped in a meeting, missed a crucial detail or were overwhelmed and unable to function. It's not uncommon and yet the consequences of performing poorly under pressure can be huge for you, your team and your organisation. Luc...

In this podcast on Trust, Wills and Probate Mediation, CEDR has teamed up with Withersworldwide to look in-depth at mediating in this sector. Hosted by Ben Thomson, the podcast includes three experts who bring different perspectives to the field: Dawn Goodman , Senior Counsel at Withersworlwide and CEDR-Accredited Mediator Lauren McGuirl , Director of Commercial Disputes CEDR (formerly Senior Asso...

What is the one thing people miss in negotiation every time? In this episode of #askanegotiator, Philip Williams draws on the teachings of Ancient Greece to help you understand how you can be more persuasive in your negotiations.  During the podcast, Philip uses a particular advert to illustrate his point. It can be viewed here .

The CEDR Interview Series on the challenges within Diversity and Inclusion aims to empower society to hold powerful dialogues. We will hold discussions with a broad spectrum of people, each with unique and powerful skillsets and experiences when it comes to addressing issues surrounding discrimination in all forms. "Meeting the other is simply rich" - N.Erradi In Episode 3, Francine Stock intervie...

The CEDR Interview Series on the challenges within Diversity and Inclusion aims to empower society to hold powerful dialogues. We will hold discussions with a broad spectrum of people, each with unique and powerful skillsets and experiences when it comes to addressing issues surrounding discrimination in all forms. In Episode 2, Francine Stock interviews Kelli McLoud-Schengen, President of KMS Int...

This CEDR Interview Series, introduced by Susanne Schuler, on the challenges within Diversity and Inclusion aims to empower society to hold powerful dialogues. We will hold discussions with a broad spectrum of people, each with unique and powerful skillsets and experiences when it comes to addressing issues surrounding discrimination in all forms. In Episode 1, Francine Stock interviews Teohna Wil...

As part of our interactive webinar on Conflict Management as a Strategic Business tool, we were joined by international business leaders who shared their insights on effective innovation management in a virtual environment. The panel included: Kirsty Leivers – Global Head of Culture, Inclusion and Diversity at AXA Global, Paris Sofie De Beule-Roloff – Chief Operating Officer at European Stability...

CEDR spoke to Deirdre Knox about why she trained to be a CEDR-Accredited Mediator, the skills she learned on and has developed since the training and how it helps her meet the challenges and opportunities of her role. Deirdre as Head of Employment and Compliance at King, a leading interactive entertainment company, probably best known for the Candy Crush Saga is responsible for a diverse and talen...

CEDR spoke to Deirdre Knox about why she trained to be a CEDR-Accredited Mediator, the skills she learned on and has developed since the training and how it helps her meet the challenges and opportunities of her role. Deirdre as Head of Employment and Compliance at King, a leading interactive entertainment company, probably bet known for the Candy Crush Saga is responsible for a diverse and talent...

CEDR spoke to Deirdre Knox about why she trained to be a CEDR-Accredited Mediator, the skills she learned on and has developed since the training and how it helps her meet the challenges and opportunities of her role. Deirdre is Head of Employment and Compliance at King, a leading interactive entertainment company, probably best known for the Candy Crush Saga is responsible for a diverse and talen...