The Better Conflicts Audio Experience

This is Episode 2 in our two-part series 'Beyond Wealth - Navigating Family Business Conflict'. How do you manage difficult conversations when relationships, roles, and emotions are deeply intertwined? In this episode, we explore co-facilitation as a practical approach to guiding complex discussions in family businesses. Learn how it helps create alignment, build trust, and move conversati...

This is Episode 1 in our two-part series 'Beyond Wealth - Navigating Family Business Conflict'. Family business conflicts are rarely just about the business, they involve relationships, legacy, and emotion. In this episode, we explore how co-mediation offers a powerful, structured approach to managing complex, multi-party disputes. Discover how two mediators can bring greater balance, clar...

🎙 Joanna Page: From Litigation to Leadership — The Evolving Role of Mediation in Modern Law Joanna Page, Partner at A&O Shearman and former Chair of CEDR, reflects on her career in litigation, governance, and mediation. The conversation with Andy Roger, Principal Consultant & Mediator at CEDR explores the intersection of education, leadership, and evolving legal practice, offering invaluab...

🎙️ From the high-pressure world of global finance to the collaborative space of mediation, David Wilson shares his journey David’s career began in private practice at Simmons & Simmons in London, Hong Kong and the Middle East, before moving to Goldman Sachs, where he spent 27 years leading compliance, litigation and legal teams across Europe and Asia. His work at the crossroads of disputes, ne...

CEDR & Linklaters Workplace Activism Discussion 00:00 - Introduction 00:28 - What is workplace/employee activism? 04:22 - Is workplace/employee activism a new phenomenon? 05:32 - Is there a heightened expectation around what companies should be doing? 07:23 - What are some of the factors that encourage employee activism? 10:47 - How to advise businesses around engaging with this challenging ar...

This insightful conversation explores the crucial role Ombuds services play in resolving workplace conflicts and how mediator skills are essential in achieving resolution. CEDR's Chief Executive, James South speaks with four experts who bring extensive experience from both public and private sectors: Dr Youssoupha Niang, Judit Revesz, James Claxton and Estelle Ghyselinck. Contents: 00:00 - Introdu...

Tony Coveney has spent 43 years as a career investment banker and asset manager, working for some of the worlds leading financial institutions, and is also a CEDR-Accredited Mediator. In this video Tony covers: 00:00 - Intro: Managed conflict is how you get better deals 00:30 - Why did you want to become a CEDR-Accredited Mediator? 01:56 - Working on infrastructure projects 05:26 - Creating safe s...

Fraser Simpson is Associate General Counsel - Ethics, Governance and Compliance at The Wellcome Trust, a large philanthropic foundation, based in London, that funds science to achieve global health outcomes. Part of his role with the Wellcome Trust is building a culture where people feel safe to 'speak up'. In this wide ranging conversation Fraser speaks with CEDR's Head of Marketing B...

CEDR Mediator Eve Pienaar discusses trusts, wills & probate mediation# Video Contents: 00:00 - Intro 00:19 - Very often there is a significant imbalance in power 00:47 - An example of a trust, wills and probate case 01:06 - A difficult situation for one of the deceased's children 01:29 - How did the mediator break the deadlock? 01:57 - The mediation resulted in the restoration of a relatio...

CEDR Mediator Nick Pearson discusses an insolvency case he was involved with. Audio Contents: 00:00 - Mediation is successful in this field because insolvency practitioners, office holders, liquidators and the like - they don't want to go to court. 00:38 - Insolvency practitioners are very sceptical by nature, but they are also flexible and open minded. 00:52 - Directors being sued for prefere...

CEDR Mediator Tony Allen discusses how mediation and the NHS Resolution Scheme can help to restore relations and trust with patients and claimants. Video Contents: 00:00 - People are afraid to be ill again because they've stirred the pot 00:13 - Rebuilding a relationship 00:23 - Acknowledging that someone who has been let down, has a voice and the right to be heard 00:33 - Making sure that ste...

CEDR Mediator Fiona Colquhoun discusses a commercial mediation case with an independent company that was contracted to provide a number of services at a value of £12 million. Video Contents: 00:00 - Intro 00:16 - The company buying the services decides to terminate the contract 00:34 - There was a very poor relationship between the respective lawyers 01:12 - How did the mediator make an initial br...

CEDR Mediator Heather Allen discusses how to run a joint session. Video Contents: 00:00 - Intro 00:18 - The defendants are usually very flexible on the question of joint meetings and are often guided by the claimant 00:53 - Joint sessions makes sense from a practical point of view 01:23 - Discussing with the advisors about a brief introductory meeting 01:38 - Working with a party that's new to...

Two senior executives in a national organisation who couldn’t speak to each other. The task faced by CEDR Mediator Neil Goodrum in this workplace mediation. Discover the steps taken to resolve this dispute: 💡 Facilitating dialogue through the mediator 💡 Bringing the parties together into the same room 💡 Setting out processes to enable collaborative working in the future 💡 Putting a periodic re...

00:00 - Intro 00:12 - A large farm holding has parcelled out it's land 00:25 - One of the parties does not want their right of way to be used 00:42 - The legal arguments were explored over the course of multiple joint sessions 00:54 - The preparation for a property mediation 01:14 - Having a neutral third party allows the parties to vent and see the matter in a pragmatic way View a video of th...

In this podcast, we look at the question of how people can have conversations about politically sensitive and highly emotive topics.  CEDR’s Frederick Way, and Susanne Schuler are joined by Jess Brandler, the MD of Solutions Not Sides, an educational charity working with young people to talk about the Israel-Palestine conflict, to understand the methods that they use and how these frameworks can b...

Susanne Schuler, director of training and consultancy at CEDR, answers your questions posed during a recent psychological safety webinar. Including: How do cultural differences impact what people view as rude, acceptable in teams, and how does this impact psychological safety? How do you work with a colleague who is good at their job but who expresses extreme personal views you find abhorrent? How...

CEDR Mediator Nick Pearson gives expert advice on how to navigate cross-border disputes. Video Contents: 00:00 - The importance of having senior individuals at a mediation 00:16 - An American company is suing a Scandinavian corporation 00:22 - The parties wanted to maintain their working relationship 00:48 - Devising a solution 01:44 - The structure of the deal and a plan for the future emerges 02...

CEDR Mediator Tony Allen give expert advice on how to navigate clinical negligence cases. Video Contents: 00:00 - The importance of having senior individuals at a mediation 00:22 - A senior manager from the trust attends the mediation and the family is struck by this 00:49 - The cathartic nature of clinical negligence cases is highlighted 01:14 - How the negotiation process started 01:30 - A diffe...

CEDR Mediator Heather Allen discusses a dispute in a family run business and how being a neutral chair helped resolve the case. Video Contents: 00:00 - A board with only one non family member 00:17 - Three generations of the family are involved with the company 00:30 - Technical changes to the business necessitate the appointment of a new board member 01:00 - Coaching the parties to have better co...

CEDR Mediator Felicity Steadman details a commercial mediation cases involving a restaurant franchisor and franchisee. Video Contents: 00:00 - The challenge in the case and how to arrive at acceptable discharge and release terms. 00:20 - Overview of the dispute. Restaurant franchisor and franchisee 00:29 - Franchisor alleges unethical behaviour on the part of the franchisee 00:53 - The franchisee...

CEDR Mediator Stephen Bate details a dispute he mediated between a motorcycle manufacturer and a distributor. Video Contents: 00:00 - Intro 00:21 - Dispute between manufacturer and distributor in motorcycle industry 00:48 - Distributor brings a claim for £20 million 01:10 - Uncovering the background to the case 01:26 - The dispute arose because of hand written letter 01:59 - A joint meeting was se...

CEDR Mediator Fiona Colquhoun discusses Power Imbalances and Fostering Participant Equity in a Transgender Policy Mediation: Video Contents: 00:00 - Identifying a potential power imbalance 00:21 - A multi-national implements a new set of transgender policies 00:41 - A parent of a young child challenges the organisations new policies 00:56 - Identifying the issue the parent/s had with the new polic...

Contents: 00:00 - Intro 00:07 - The claimant was unable to bring the claim because they had gone insolvent 00:18 - Big residential construction dispute in London 00:24 - Three adjudications already carried out on extensions of time 00:30 - The individuals had already racked up hundreds of thousands of pounds in legal disputes and were seeking a claim of over £2million 00:45 - Getting to the soluti...

CEDR Mediator Neil Goodrum discusses workplace mediations in the banking and finance sector. Contents: 00:00 - Intro 00:12 - Overview of the case 00:28 - Why the case was taking place 01:16 - Neither side wanted to make an offer 01:32 - How to move parties towards a solution 02:12 - Finding a different framework 03:00 - Employment is about peoples identity 03:38 - Reaching a resolution #cedr #medi...