The Art of Management Podcast

Striking that perfect balance between career and family has always been a challenge for Canadian Practice owners . Their schedules are getting busier than ever before, which often causes their work or their personal lives to suffer. After all what we all strive to be happier, work less, be efficient, and have a harmonious team! In the episode Janice Wheeler shares her tips on how to go about achie...

With this COVID Pandemic we are going through, there has been a lot of shifting with staff coming and going or wanting to be part time instead of full time.  Practice owners are facing the challenge of having to replace/find new staff members. Therefore, a clear system has to be put in place to get the new staff members up to speed and ready for production. If you found value in today's episo...

How important is the staff that is manning your front desk? EXTREMELY. First impressions are crucial. Giving a bad first impression can lose you the confidence of your patients, and even cost you business. The first impressions you give your patient will set the tone for your future Dr-patient relationship and shows that you are professional and prepared. However, it is not difficult to give a goo...

Getting the patient go ahead with the ideal care might be like pulling teeth (pun intended).  Practitioners often find challenges when it comes to getting their patients to go ahead with the IDEAL TREATMENT they need. One of the  most common things practitioners hear from their patients is "I can't afford it, It is too much". The Good news is there are simple strategies that you can impl...

Your new patients are important. They came to you because they NEED you. Therefore, establishing a bond between you and your new patient is necessary to gain their trust and, in turn, reinforcing communication between both of you. In this Episode, Janice Wheeler discusses the proper approach to breaking the ice and establishing communication and trust with your new patients by smoothing their tran...

Pretty much everyone experiences times or even days when things are NOT all right in their universe and the future can look bleak or even black.  Business is not always smooth flowing and going in the right direction. What separates the successful people from those who fail, however, is how we deal with issues and put things back on track.  It has to do with CONFIDENCE in yourself to sta...

Between increased competition and insurers limiting coverage, many practices are looking for new and progressive techniques to maintain a steady flow of patients. But Patients have their pick of private practices. How do you make yours stand out to get more patients and increase revenue? In this episode, Janice Wheeler, President of AMI,  tackles surefire ways to increase the volume of patien...

Ever encountered someone who frustrates you so much that you feel like you want to pull your hair and just scream out loud? You're not alone. Healthcare practices are filled with all kinds of different personalities, and while most of them are great, you can’t get along with everyone all the time. There are, however, ways to work around that. In this episode Janice Wheeler goes over strategies to...

As a practice owner, are you interested in increasing the profitability of your practice? If yes, you are in good company with almost all practitioners. After 7 years of post-secondary education, on-going continuing educational courses, a major investment into starting or buying your practice, and a lot of sweat equity, you really DO deserve to have a profitable business, right? So how can you inc...

You can’t demand loyalty nor command it.  You build it through caring about the other person and their welfare, and by standing by them no matter what.  Honesty, trust and respect add up to loyalty.   If you found value in today's episode please leave a review. If you are ready to take your management skills to the next level, then check out our website at www.amican.com for more he...

While a leader can be a boss, not every boss is a leader. Many practice owners have gotten very bogged down in the management of their practices by trying to be “the boss.”  That word can even carry with it some negative connotations and an expectancy on the part of the staff that the boss is going to give them difficult orders or force them to do them. However, “the boss” usually is just try...

Getting negative feedback is never easy. But criticism is an inevitable part of life and in the office and you shouldn’t try to avoid it. Because, if you can learn to handle negative feedback effectively, it will be a crucial skill that will help you the healthcare professional spot areas that need improvement in your practice. In this Episode, Janice Wheeler shares invaluable tips on how to...

In a weird way, Covid-19 has snuck into many practices, not the disease itself, but dis-ease about the disease.  It is quite insidious how it has crept in and lodged itself in the body of many practices.   The answer is to “vaccinate” your practice against it. If you found value in today's episode please leave a review. If you are ready to take your management skills to the next lev...

Avoiding arguments in the workplace plays a pivotal role in maintaining work efficiency and staff's morale. An escalating disagreement can be devastating to the future of your healthcare practice. Janice Wheeler, President of AMI shares 3 Golden Rules to Communicate better and Avoid unnecessary Arguments with your staff or your patients. If you found value in today's episode please leave a review....

Being Patient while dealing with your people is a skill that can be honed in order for you to deliver the exceptional patient experience patients/clients expect from you! We know that patients come from different backgrounds with different emotional states and different expectations. But there are situations that try even the most patient among us. If you found value in today's episode please leav...

The interview and hiring process can be very disturbing, annoying, aggravating, frustrating … pick your favourite word.  The complaints are often that there are no good candidates applying.  While that may be true, it may just be that you are not putting out the right messages to attract seriously good people. If you found value in today's episode please leave a review. If you are ready...

When you own a clinic, there comes a time when you feel that you should be updating and renovating it. However, this can mean a major effort on your part. A full renovation will take a lot of time and money. You might as well consider moving to a new place altogether! In this episode , Janice Wheeler - President of AMI - discusses some ideas that will help you make the best decision possible depen...

Nowadays, patient experience is more important than ever. Low patient satisfaction scores can really affect your practice’s reputation and in turn, affect your income. Practices that are able to create exceptional patient experiences while delivering quality care will consistently win the loyalty and business of patients. If you found value in today's episode please leave a review. If you are read...

Many practices, having been around for a while, get a sort of tired, unchanging look that patients actually subconsciously notice. Referrals by your existing patients can subtly suffer as a result. There are many inexpensive ways to improve the look of your practice and you should continually look for ways to change it up and impress your patients. If you found value in today's episode please leav...

Displaying grace under pressure is all about staying calm and mature in stressful or problematic situations. In this Episode Janice Wheeler gives some insight on how to practice grace while you are under pressure. If you found value in today's episode please leave a review. If you are ready to take your management skills to the next level, then check out our website at www.amican.com for more help...

In these hard times, you (The practice owner) should be looking at ways to recall more patients back to your healthcare practice after the reopening. Today Janice Wheeler -President of The Art of Management- shares her thoughts on something all practice owners should be focusing on right now. If you found value in today's episode please leave a review. If you are ready to take your management skil...

In the chaos of the pandemic and subsequent lockdowns it is important that you know where you're going and how to get there. Here are some steps and suggestions in this 12-minute video. Enjoy! If you found value in today's episode please leave a review. If you are ready to take your management skills to the next level, then check out our website at www.amican.com for more helpful tips on how to be...

At this moment in time with mandatory shut-downs of most practices (except for emergencies), you can view this crisis as dangerous or you can view it as an opportunity. The one thing you should not do is sit idle and put your head in the sand. Your practice is an alive thing and is created by you. You should take positive actions that give your existing patients confidence and certainty that the f...

Even in this very stressful and worrisome time, we must focus as much of our attention as possible on preparing for the return to normalcy. You have a patient or client base that are your peeps or your community, and it is extremely important for you to be an uplifting leader and trusted expert for them. Here are a couple of suggestions of how to use this time of lockdown to strengthen your patien...

You may find when you reopen your practice after COVID-19 is over that there may be certain side effects on your practice and here are some ideas on how you can prevent that. If you found value in today's episode please leave a review. If you are ready to take your management skills to the next level, then check out our website at www.amican.com for more helpful tips on how to better manage your h...