The Accommodation Show - Hospitality Success Series!

Clock's Not Out on Airbnb Today, we're diving deep into a topic that has many people scratching their heads: "Is it possible to get started in short-term rentals in 2024?" The short-term rental market has witnessed unprecedented growth in the past few years, and is it now too late to get started? Is this a fantastic opportunity or something to stay away from? In this enlightening...

Today, we're diving deep into the nitty-gritty of a topic that every accommodation business owner has on their mind but often struggles to perfect: profitability. You heard me right! We're peeling back the curtain on what it takes to run an accommodation business that doesn't just survive but thrives. Eoin Loftus from Loftus Advisory shares five practical tips to help accommodation bus...

🎧 Don't forget to subscribe! Today's episode, is one that I have seen bring huge value to operators that I work with. It is a topic which is often overlooked but could be vital to any thriving hospitality business – leveraging Public Relations (PR). In a world where online presence can make or break a brand, understanding how to utilise PR effectively can give you a competitive edge. The...

The accommodation industry is a kaleidoscope of opportunity, continually shifting and adapting to the needs of the modern traveller. This vibrant, ever-changing landscape demands innovation, creativity, and a willingness to evolve. That's why I'm thrilled to introduce you to our latest episode, focusing on the No Vacancy expo and why it's a must-attend event for anyone vested in the hospitality an...

Property management is more than bricks and mortar; it's an intricate symphony of insights, strategies, Key Performance Indicators (KPIs), and much more. Understanding the vital role that KPIs play, the importance of tracking your progress, and knowing when to pivot can make or break your success. This episode of the Accommodation Show unravels these mysteries, opening doors to possibilities t...

🎧 Don't forget to subscribe! In this episode of The Accommodation Show, we are joined by the renowned entrepreneur and "AI whisperer," Luca Zambello, Luca is the co-founder and CEO of Jurny, a hospitality tech company offering SaaS-based management solutions for the modern traveller. Luca has a wealth of knowledge and resources around AI, ChatGPT, and prompt craft. We have a rewardi...

Don't forget to subscribe 👆 Today, we're diving into an area that truly deserves our attention but often gets overlooked – ‘Touchpoints’ - the numerous interactions within your guest’s journey. When we're deep in the hustle and bustle of hosting and managing, we can easily miss fleeting yet meaningful moments that make up a guest's complete experience. 📋 Chapters! 00:00 How Many...

Don't forget to subscribe Welcome to today's episode where we dive deep into the heart of a paramount question: How can your business cultivate a Gold Standard of Hospitality synonymous with trust? 🏨 Just as customers place their trust in friends and family, they look for the same from businesses. They long for connection and confidence in the businesses they engage with. As a business ow...

Welcome to another enriching episode of the Accommodation Show! Today, we delve into the power of networking events in the accommodation business, with a special focus on the upcoming STRIVE conference. You'll hear about the immense value such events can bring to your enterprise, insider tips for elevating your business operations, and a fantastic offer from industry leader Julie George. Tune...

🎧 Don't forget to subscribe! Looking to give your business a boost while simultaneously fostering a sense of unity in your local community? Well, my friends, we might just have the perfect solution right here. Enter the world of community events and festivals - a powerful tool for not only bringing people closer but also shining a spotlight on your locale as an inviting destination. Of course...

🎧 Don't forget to subscribe! Ready, Set, Brand 🚀 Our guest on the Accommodation Show, this week is a seasoned brand architect and a renowned marketing expert, at the top of her game, Amber Hurdle. In this insightful episode, Amber walks us through how she views brand strategy, the principles she uses to build brands, create memorable guest experiences and to inspire her teams to success. We...

Today, we delve into the pivotal role of "context" in AI. Here's the key takeaway: The richer the context you provide these AI tools, the more meaningful your questions become, and thus, the more insightful their responses. We'll put Google's Bard and Chat GPT-4 under the microscope, assessing their capabilities and performance in real-world situations such as generating comp...

🎧 Don't forget to subscribe! The importance of booking direct is always going to be a favourite topic of mine because it is a fundamental piece to the bottom line and the holy grail of improving guest experience. By bypassing intermediaries and connecting directly with hosts, guests can enjoy a more personalised experience, better pricing, enhanced communication, and a stronger sense of trust...

🎧 Don't forget to subscribe! In an era of rapid digital transformation, the hospitality industry stands poised on the brink of a monumental shift. The future of hotels, motels, and short-term rentals will be profoundly influenced by the rise of digital technology and it is critical to keep on top of them. There will be many technologies that will be expected and digital guides will provide gu...

Celebrating success and interviewing accomplished business people is truly inspiring, and today's podcast episode is no exception! We dive into the world of property management businesses, discussing the importance of great business partners and the various aspects that contribute to success. 🎉 Our guest, Heather Bayer, shares her insights and experiences in building and selling a successful...

🎧 Don't forget to subscribe! The ultimate goal for every property and hotel manager is to attain optimal profitability consistently. In the accommodation sector, the objective is to maximise both the number of bookings and the revenue per booking for properties and hotels alike. This involves striking a delicate balance between supply and demand, allowing you to set competitive prices without...

Scaling a small business is crucial for a variety of reasons, including capitalising on market opportunities, attaining economies of scale, attracting leading talent, strengthening brand recognition, and building resilience against economic fluctuations. Furthermore, consistent growth can bolster investor confidence, stimulate innovation and adaptation, afford a competitive advantage, and enhance...

🎧 Don't forget to subscribe! To kick us off - I am pleased to bring you the podcast and replay of STR Legends AUSTRALIA. We learned a lot through our last live event with the USA STR legends and I had many reach out asking for the Australian perspective. As we all know, Australia punches way above its weight in hospitality, management and investment. So this week we’re taking the STR Legends...

🎧 Don't forget to subscribe! Welcome to this week's episode of The Accommodation Show, where we dive into the often-forgotten art of taking phone calls. In a world where digital communication reigns supreme, picking up the phone and providing immediate customer service can make a significant impact on your business. Every call represents an opportunity to connect with potential guests, pr...

Today is the day - our third and final episode of the Insta-success series of The Accommodation Show, we dig deeper into the ins and outs of using Instagram like a pro. Once again, I have the pleasure of being joined by our three-time guest, Paul Anderson, an expert in social media marketing for hospitality businesses. He has the marketing tips (that actually work) that you can use to milk Instagr...

🎧 Don't forget to subscribe! It’s awards season, yeap that time of the year again!🏆 As an accommodation owner or host, attending awards ceremonies can be a fantastic way to gain recognition for your hard work and dedication to providing outstanding guest experiences. Not only can it boost your reputation and attract new business, but it can also be a wonderful opportunity to connect with o...

Converting lookers to bookers is the holy grail of The Accommodation Industry and the ultimate call to action. It's not enough to simply showcase your products or services on Instagram; you need to actively drive bookings. 📢. In this episode, we cover a variety of strategies to help you stand out and make an impact on your followers. To take us through the elements that will make a scroll-happy I...

In this first episode of our Instasuccess series, we'll be delving into the power of Instagram for businesses, specifically within the accommodation industry. With over one billion monthly active users and 500 million daily Instagram Stories users, Instagram is a crucial marketing tool that can help you connect with potential and current guests, build long-term relationships, and ultimately increa...

By popular demand, this episode of The Accommodation Show was put together from a live session called STR Legends Live USA, where I had the honor of hosting a group of amazing industry leaders. I was humbled to have such an all-star lineup of guests, including Richie Khandelwal, Brooke Pfautz, Dennis Goedheid, Alex Husner, and Stacey St. John. During the session, we had an engaging and thought-pro...

🎧 Don't forget to subscribe! Have you considered what value a mobile tattoo artist can add to your upsell strategy? In our industry, upselling can be a powerful tool to increase revenue and enhance guest experience. By offering guests upsell options that add value to their stay, you can not only boost your profits but also create loyal customers who will return again and again. The key to success...