The Accommodation Show - Hospitality Success Series!

  In this episode, we dive deep into the world of short-term rental investing and share with you valuable insights to help you start your business with the end in mind, analyze a property for due diligence, understand the pros and cons, and factor in seasonality for maximum revenue and profit. We also share how to scale your portfolio faster, use the right systems to manage your properties, a...

Don't Forget to Subscribe! 📺 Are you tired of constantly struggling to keep up with the rising costs of amenities for your short-term rental properties? 💰 This week on The Accommodation Show, we're hitting the ground running with a value-packed episode that will help you save big on furniture and amenities for your units. 🚀 Our Facebook community member shared that one of their biggest challeng...

Don’t Forget to Subscribe! Welcome back to the accommodation show, season 9! I am beyond excited to be back and let me tell you, this year's guests are going to be game-changers for the industry. We have an incredible line-up of experts from some of the most successful hotels and resorts, as well as tech companies and marketing professionals, all ready to share their invaluable insights and help y...

Don’t Forget to Subscribe! So you’ve made the decision to grow your business – congratulations! Now get ready for the next challenge: how to scale your business for maximum growth. Even if you manage to acquire more property, and fill all your rooms, you’ll soon have another problem: you have to deliver an exceptional experience to all those new guests. By focusing on scali...

Don’t Forget to Subscribe! “My bookings are down!” Is there an Airbnbust coming? If you run an accommodation, you’ve probably heard this line in recent months. Or maybe you’ve even said it yourself. The sentiment was captured in this viral tweet that popularized the term #Airbnbust, referring to a perceived decline in the popularity and feasibility of short-term rentals. It’s more complicated than...

Don’t Forget to Subscribe! As you have read and maybe have been seeing on socials, we had a big conference stretch! From Australia’s to Miami, we attended the Here To Stay Conference, No Vacancy expo, The Book Direct Show and VRMA conference, and had a blast along the way. A record attendance, a record number of industry leaders, and a record number of educational sessions made for gre...

Don’t Forget to Subscribe!  In this episode, I had the pleasure of a sit down with Jonh Bianchi, founder of Point Analytics, and geeked out over how data analytics is being applied in the hospitality industry to create operational efficiencies.  We also took a deep dive into the fundamentals of revenue strategy and how his platform, Point Analytics helps property owners understand their...

There are so many things to consider when you’re setting up a hotel room or an STR property and interior design has never been so important. Following last week's episode, where we talked photography, this week we talk about how the impact of stunning interior design is often not well understood and is one of those things that can stop people scrolling and start booking. We in an Instagram, Facebo...

Adjusting for Inflation: Should You Raise Your Room Prices? with Glen Boultwood from Serene Capital Don’t Forget to Subscribe! Inflation is here and it is impacting us all! Inflation rates have grown faster than anyone would have predicted and there is no sign of significant abatement. With bottlenecked supply chains, record demand, and plummeting asset prices, prices for goods and services are st...

If you’ve ever scrolled through Instagram and found yourself in a daze of dreamy hotel suites in exotic locations – then you’ve probably come across Mauro Risch, also known as The Hotel Photographer. In today’s episode of the podcast, we offer a taste of photographic insight from an industry great, who is one of Australia’s most sought-after hotel photographers with a...

Don’t Forget to Subscribe! And the award goes to…you! Have you imagined becoming an award-winning business? Wondered what it takes to win an award or been amazed by how some businesses keep winning business awards year after year? There are many benefits to winning industry awards. Awards bring credibility. An award is a third-party endorsement. It looks good on the company “CV”. It’s great for ra...

Don’t Forget to Subscribe! This week is all about innovation! Many of you work in different segments of the accommodation industry, from tech through to running some of the biggest hotels. Over the past 20 eyras we have seen a huge change in the industry due to the internet, smartphones, review platforms, OTAs and now of course Airbnb… I won’t even go into the impacts of Covid....

Don’t Forget to Subscribe! Today we talk about our very own, ASTRA HERE TO STAY conference that will be held in Queensland in October. It is Australia’s first STRA conference run by the industry for the industry. It will be the first truly independent national conference and networking event for hosts, owners, managers, and stakeholders of the STRA industry in Australia. With 30+ top-n...

If you have been following my work, then you will know that one of my favourite topics is upselling and packages! I have worked with hosts that have gone 100% book direct by leveraging packages. I have seen hosts offer additional services and amenities to increase their revenue.  Very often, hosts tell me that it ‘won’t work for them’. Or they build in a preconceived idea of what guests shoul...

Don’t Forget to Subscribe! In this episode, we will guide you on how to get the guests to understand not just what you do, but what problems you solve. We discuss how to help guests recognise that they need what you offer, which in turn helps to create demand for your business. If you do it well, demand generation can create awareness with your desired audience, deliver more qualified leads...

Don’t Forget to Subscribe!  I love seeing the hospitality industry evolve as technology and consumer expectations change. Predicting what is coming is part of the work that I do with my team. We are constantly looking at what technologies are coming into the market, and also how they might affect the way consumers interact with your businesses.  This week's episode examines more changes...

Hello accommodation owners and hosts. Welcome to another awesome episode of The Accommodation Show! As you may know, I often get the pleasure of speaking at some of the leading hospitality, marketing and hotel events across the world and in a couple of weeks time I will be heading out to Sydney to talk at No Vacancy with my wonderful co-host Holly Galbraith. We will be talking all things social me...

It is event season! And I am excited to talk about some of the events that I will be speaking at and attending. If you are looking for top level events that you should attend, there is something for everyone. You’re in for a treat this week! In this A-ha moment episode, Damian Sheridan, the founder of The Book Direct Show, and I sit down and talk about our trip to Miami and of course why you...

How do we make a guest's experience, exceptional? As business owners, we put a lot of thought into making our guests’ experience the absolute best possible. We may think that think that we are doing everything we can do. But sometimes it’s worth taking a step back and asking ourselves, what really defines a guest experience, and how do we make it even better? The truth is, an exception...

Don’t Forget to Subscribe! Selling a business is no walk in the park – it’s a complex and time-consuming undertaking. While the sale of every business is unique, the fundamentals are the same, and there are well-established steps you can take to find the right deal, not just for selling but for buying as well. The more prepared you are, the more likely you are to maximize profits. You might not be...

There has been a lot of buzz around autonomous car technology. From the advancements shown by Tesla, Ford, and other auto manufacturers to the ongoing tests by Waymo, we see autonomous cars speeding towards reality faster than ever before. In today's episode, we talk about what this emerging technology could mean for our industry.   We’re fortunate to have the right guest at the table a...

Welcome to a great episode of The Accommodation Show. We’ve jammed this week’s podcast full of value and actionable knowledge and I can’t wait for you to have a listen! One of the most frequently asked questions is ‘what technology is everyone using’. Today as part of our REVEALED series - we will be revealing the full tech stack of a rapidly growing STR business - Th...

Don’t Forget to Subscribe! In an industry as competitive as hospitality, finding a way to stand out from the crowd is imperative. Whether it’s luxurious rooms, breathtaking views, or a perfect location, every successful accommodation operation offers something special—winning the loyalty of guests looking for a place to stay while enjoying the destination. But what if you went a step further? Inst...

Don’t Forget to Subscribe!  The best customer is a loyal customer…  But far too often, we choose to focus on attracting new customers, whilst not looking after previous ones.  Understandably, you want to grow your customer base. But how do you keep hold of the people who are more likely to buy from you again? One solution is to create a customer loyalty program that rewards those gu...

One of the most common issues that we have is knowing how to scale our portfolio and this week I want to focus on brand! Having a strong, consistent brand, across a diverse portfolio of properties is complex, challenging and often hard for our guests to understand.  So how did Nightcap hotels do it?  Top things that we cover in this episode: Brett’s insight on how to successfully build a...