The Accommodation Show - Hospitality Success Series!

Welcome back to The Accommodation Show, we are officially in Season 14 ! This episode delves into a topic you will find not only interesting but also a great opportunity for improvement: Effective Guest Communication. This has been a topic that I have delved into in the past, but after an industry survey was run by TouchStay, we have some data to back up the assumptions. We get to understand how t...

Be treated to a behind-the-scenes look at the growth and triumphs of Beachcomber Vacation Homes, a testament to what's achievable with vision, dedication, and the right network. More so, Brian's role in propelling NWVRP into a leading position in the industry highlights the conference's commitment to elevating STR professionals through education, advocacy, and standard-setting. These n...

Don't forget to subscribe 🎤 In this special episode, I had the privilege of interviewing Catherine Ratcliffe, the visionary host and founder of Canstays. Her story is one of courage, innovation, and the deep-rooted desire to create a platform that brings the Canadian STR community together. Moving from Ottawa to Florida and embarking on her own STR adventure, Catherine identified a critical g...

Diving into the complexities of pricing strategy and revenue management can often feel like navigating through a maze without a map. Yet, it remains one of the most pivotal aspects of running a successful accommodation business. It's why I'm particularly excited about this weeks episode. I had the pleasure of seeing John deRoulet speak at VRMA a couple of years ago, and it was not only a p...

HIT THAT SUBSCRIBE BUTTON! I’m always excited to share the stories and insights from those shaping the world of hospitality, but every so often, I have the privilege of speaking with someone whose story resonates with me on a deeper level. My recent conversation with Rose Tipka was one such instance. Rose's approach to the vacation rental business, blending heartfelt hospitality with savvy mar...

🎧 Don't forget to subscribe! This week, I'm diving into a topic that consistently surfaces in your queries and one I find absolutely crucial for any accommodation business: insurance. It's fascinating how a subject so integral to our success can often be enveloped in complexity and, admittedly, a tad of apprehension. My excitement about covering this topic stems from wanting to learn...

For me, the fascination with data has been a long-standing one. Being deeply entrenched in the business world has taught me the undeniable truth of "knowing your numbers." It's a mantra that has guided me through my career, reinforcing the idea that without solid data to back your decisions, navigating the path to success is like sailing without a compass—risky and uncertain. This we...

🎧 Don't forget to subscribe! There's so much we can learn from the leadership team at a prominent OTA like Expedia, and that's exactly why I'm thrilled to share my latest conversation with Tim Rosolio, one of their senior leaders. Meeting Tim at international conferences such as VRMA and ASTRA has been enlightening, showcasing his vast knowledge and dedication to the vacation rent...

There's something uniquely satisfying about conversing with individuals who are not just shaping the future of the accommodation industry but are also living testimonies of what determination, strategy, and innovation can achieve. This week, I had the pleasure of interviewing Chris de Closey, a remarkable 'up and comer' in our field, whose journey and insights have left me genuinely in...

🎧 Don't forget to subscribe! Welcome back to The Accommodation Show, I'm genuinely thrilled about this episode! It's packed with golden nuggets of wisdom for all of us in the accommodation game, as we explore how to elevate your business to award-winning status. This time around, I had the wonderful opportunity to sit down with Rebecca Ritte of Kangaroo Ridge Retreat (KRR), and I can&...

In the world of short-term rentals (STRs), there are several paths to success. You can become a property manager, master the art of arbitrage, or dive into property ownership. Each route offers unique challenges and rewards. In today's episode, we're shining a light on these diverse strategies, focusing particularly on property acquisition – a path less travelled but immensely rewarding. #...

Are you ready to give your direct booking strategy a much-needed boost? I'm here to teach you exactly that. In this video, I delve into the crucial practice of reviewing your 'Book Direct' strategy yearly, pinpointing the most accessible opportunities for immediate and impactful improvements. This episode is all about identifying the lowest hanging fruits in your direct booking strateg...

🎧 Don't forget to subscribe! Wowing Wins in Hospitality Are you ready to transform the way you think about hospitality and guest experiences? In our latest episode, I delve into a conversation that is not just essential but transformative for anyone in the accommodation industry. We're tackling the art of 'Wowing Guests and Creating Unforgettable Experiences in Hospitality' – a to...

I managed to get the camera out last week whilst visiting Sydney on a work expedition and I’m excited to share with you my annual wrap-up. Once again I am diving into the top 10 predictions for travel and accommodation in 2024. It's an exercise I cherish; reflecting on the past and forecasting the future is not just a passion but a ritual that has consistently offered immense value to our comm...

🎧 Don't forget to subscribe! As someone deeply immersed in the accommodation industry, I often find myself navigating one of the most common queries from property owners: "Which property management company should I go with?" It's a question that resonates with many of us in this business, highlighting the pivotal role of trust and expertise in our field. This very topic is the h...

Don't forget to subscribe! I've just wrapped up an amazing episode where I got to chat with some of the best-connected folks in the accommodation industry! Think of it as your exclusive backstage pass to hear directly from those who've been to pretty much every significant conference and event out there. Why is this a big deal? Well, it's not just about attending; it's about th...

Does PPC actually work??? The answer is…..PPC can be a highly effective tool to enhance your property's online presence, especially in competitive markets (but how?). Our latest episode provides a comprehensive insight into how PPC can transform your marketing strategy, making it more targeted, efficient, and ultimately, more profitable. We're joined by Mike Denman, a maestro in digital ma...

This week, joining us is the talented Kate Branch, who brings her unique blend of photography prowess and psychological insight to the table. Kate's expertise is particularly invaluable for the accommodation sector, offering a new perspective on strategic content creation and its power to amplify your brand's digital presence. Our guest, Kate Branch, brings a unique perspective to the tabl...

I recently had the pleasure of interviewing Steve Trover, a visionary in the vacation rental industry, on The Accommodation Show. We delved into the art of scaling your business, a topic I believe is pivotal for anyone in the accommodation sector. Scaling isn't just about growth; it's about smart, strategic expansion that aligns with your vision and values. This episode is packed with insi...

Today’s episode is one I have been looking forward to sharing with you all. I love tracking the journey of individuals that not only work in the hospitality industry, but share their journey, teach others what they are doing, and create a community & following along the way. I was so pleased to interview the vibrant Natalie Palmer, an accidental host turned vacation rental manager, who unveils...

🎧 Don't forget to subscribe! What separates a good accommodation business from a great one? It's not just the thread count of your bed linens, the range of your breakfast buffet, the modernity of your rooms, or even the breadth of amenities like gyms and swimming pools. In today's episode, we delve into the alchemy of exceptional customer service and how it can transform the entire cu...

The most frequently asked question in online forums, at industry conferences, and virtually everywhere else within the accommodation sector is: "Which Property Management System (PMS) should I use?" It's the query that leaves hotel and property managers scratching their heads, pondering the best PMS options. Today, we're delving deep into the world of Property Management Systems....

🎧 Don't forget to subscribe! If you've ever found yourself stuck in the OTA (Online Travel Agency) hamster wheel, yearning for a way to reclaim your margins and build brand loyalty, then this episode is your golden ticket. I’m honoured to host Alex Husner, CMO for Casago (check them out, they are doing unreal work) and an industry heavyweight in the vacation rental market, to shed light o...

🎧 Don't forget to subscribe! The world of accommodation is highly competitive, and every cent you can add to your bottom line counts. That's why our latest episode is kicking off with the first day of our 5-Day Revenue Management 101 Challenge. Our aim? To give you actionable insights and easy-to-implement strategies to elevate your revenue game. And to enrich our conversation, I've i...

🎉 Are you an Airbnb host or a property manager looking to elevate your revenue game? You've come to the right place! 🎉 🔥 We are hosting a 5 day challenge with PriceLabs! This is 5-day challenge designed to revolutionise your approach to revenue management. We're bringing in industry expertise with Richie Khandelwal from PriceLabs to guide you through actionable strategies to optimise pr...