Tales from the Service Industry

Tales from the Service Industry (Episode Recap & Catch-Up)** In this lively episode, the hosts reunite after an unplanned, year-long hiatus due to life events—including corrupted files, a new baby, and job changes. They open with a humorous discussion about wedding roles, elopements, and vacation plans, before diving into life updates and behind-the-scenes stories from the hospitality industry...

Welcome to Tales from the Service Industry, where we bring you the craziest and most outrageous stories from behind the scenes of the service world. This week, join hosts Gwynn and Ms. B as they share their nightmare experience flying with Frontier Airlines. From over-sharing flight crew to a chaos-inducing delay, this airline was definitely not up to par. But it doesn't end there - Ms. B will als...

In Smooth Jazz Gwynn and Ms. B were unable to join us. So Liz and I changed the tempo and sat down with Jazz and slowed the beat. Join us for some fun stories, some behind the scenes and, of course, our A-Holes of the week. As always, we would appreciate your support. A like, a subscribe (hit that bell icon) and a share to someone in the service industry, would be greatly appreciated. It only take...

Welcome back to TFTSI! Back from break and ready with some fun stories. Join Bill, Liz Gwynn and Ms. B for Nasty Knickers... an episode that will take you on a ride through an advantageous "newly engaged" couple with unique dinner plans, a gym member who over exerts and pays the price in the filthiest way possible and really sleepy security guard experience that. We appreciate you listening and yo...

The recent CrowdStrike failure impacted a lot of industries. From hotels, airlines, banks, healthcare, banking and government, outages were everywhere. Fortunately, everyone was completely understanding and life moved ahead perfectly smoothly... who are we kidding, that didn't happen. We took a break from our break (It makes sense to us...) to bring you a couple quick strories from throughout the...

Twenty Toes Join hosts Bill, Gwynn, Liz, and Ms. B in the latest episode of TFTSI Podcast, "Twenty Toes." Get ready for a rollercoaster of random behind-the-scenes stories, from outrageous tales of fraud to hilarious hotel review ratings. Dive into the world of Anime Con adventures, bunny strippers, and much more. Share Your Story with Us Have a story to tell? Or your favorite side hustle to share...

Tales from the Service Industry - Episode: Full Biscuit In this latest episode of "Tales from the Service Industry" titled "Full Biscuit," get ready for a rollercoaster of stories! Join hosts Bill, Liz, and Ms. B. as they dive into a wild array of experiences, from dealing with fraudsters and irate guests to entitled colleagues. But that's not all – brace yourself for unexpected encounters as the...

🎙️ New Episode Alert! Tales from the Service Industry Podcast Welcome back to Tales from the Service Industry Podcast! In our latest episode, join Ms. B, Liz, Gwynn, and Bill as they delve into a whirlwind of anecdotes from the front lines of service. From handling unexpected bee swarms to navigating flooded rooms, dealing with guests in emotional distress, and beyond, these seasoned storytellers...

Welcome back! Join hosts Bill, Liz, Gwynn, and Ms. B in the latest episode of Tales from the Service Industry, where a whirlwind of stories unfolds! Listen in as they recount tales of lost drunk ravers, ruined pool decks by Liz, a disastrous toilet mishap, Liz's journey to the dark side, and a guest whose amorous escapades spark a noise complaint. Get ready for a rollercoaster of service industry...

Welcome to the latest episode of TFTSI! In this episode, we bring you wild stories that range from homeless individuals enjoying eggs on the buffet line with their hands, to room break-ins, a throuple's vacation behavior, a guest curious about where the GM parks her broom, hi-tech guests that are tech-dependent and the result is not good, gassy encounters in the lobby, broken TVs, and an update on...

In this riveting episode of Tales from the Service Industry, join hosts Bill, Lis, and Gwynn as they dive into a rollercoaster of anecdotes from the front lines of customer service. From jaw-dropping encounters with grumpy guests to navigating the challenges of dealing with abuse of rewards accounts, this episode is a rollercoaster of emotions. Discover the shocking moments when cheaters are caugh...

Join us on the latest episode from TFTSI as our hosts delve into captivating tales. From the unfortunate incident of an employee injured by a carelessly discarded syringe to the hilarious chaos of drunken guests commandeering a hotel lobby, we uncover the truths behind hotel ratings and the real reliability of consumer reviews. Tune in for these intriguing stories and more! Don't forget to subscri...

In the episode, hosts Bill, Ms B, Liz and Gwen recount a myriad of stories. From angry and entitled rewards members to guests bad behavior to night auditors who quit without notice. Welcome back to Tales from the Service Industry, where we bring you the craziest and most outrageous stories from behind the scenes of the hospitality world. In this week's episode, titled "Effective Immediately!", hos...

In this gripping episode of Tales from the Service Industry, we delve into the world of pests with Linda, exploring bed bugs, roaches, and other creepy crawlies. Liz reconsiders her choice of a laundry chair, while Ms. B navigates a Christmas ruined by an electric scooter mishap. Bill shares a nerve-wracking encounter with a Walmart troublemaker, unveiling a plethora of intriguing service industry...

n the highly-anticipated season opener of Tales from the Service Industry, join Bill, Ms. B, and Liz as they welcome Gwynn, the newest guest host, to the podcast. Brace yourself for a raw and unfiltered conversation as we delve into the realities that service industry professionals face on a daily basis. This episode is not for the squeamish, as we tackle stories ranging from drug overdoses to men...

In the gripping season finale of Tales from the Service Industry, we take a nostalgic journey through the remarkable 21 episodes that have defined Season 2. Join us as we share our candid thoughts on our favorite episodes, most cherished stories, and the unforgettable experiences with our special guests. Prepare to be enthralled as we unveil intriguing new stories, unravelling the antics of irate...

In the latest episode of Tales from the Service Industry, titled "Have You Ever Peed in a Bathtub?", hosts Bill, Liz, and Ms. B are joined by a former co-worker as they take a nostalgic trip down memory lane. Listen in for hilarious tales of flight attendants' misbehavior, encounters with tipsy guests, Liz's unexpected restroom revelation, and a whole lot more! #tftsi #TalesFromTheServiceIndustry...

Join Bill, Liz, and Ms. B as they bring you a spine-chilling episode filled with Halloween guest encounters, hair-raising adventures with bad drivers during trick-or-treating, and ghostly tales that will send shivers down your spine. In this episode, they share extraordinary anecdotes that could only happen in the world of customer service. Get ready for a thrilling glimpse into the eerie and amus...

Join hosts Bill, Liz, and Ms. B for an exhilarating new episode of Tales from the Service Industry featuring a special guest appearance from Mike. In this installment, the team recounts some truly unbelievable tales, from the comedic mayhem of dismantling bird nests to unexpected encounters with inebriated rappers. Prepare to be amazed as they discuss encounters with unconventional restroom users...

Join hosts Bill, Liz, and Ms. B in the latest episode of Tales from the Service Industry as they dive into the fascinating world of customer service. Get ready for some jaw-dropping stories as they recount their wildest encounters with customers. From unbelievable incidents like encountering a makeshift dental clinic in a hotel room to bizarre situations where snakes have taken over hotels, this e...

Welcome to Tales From The Service Industry, the podcast where we share all the juicy and hilarious stories from our time working in the service industry. In this episode, join your hosts Bill, Liz, and Ms. B as they dish out some wild tales from the last couple of weeks. Buckle up and grab a glass of your favorite red as we cover a variety of customer interactions, from guests causing room damages...

Join hosts Bill, Liz and Ms, B. for the Hurriquake, the latest episode of Tales from the Service Industry. In this episode, we dive into the underwhelming aftermath of the recent storm that swept through, leaving our team with stories to share. We will uncover the shocking truth behind fraudulent employee forms and and people taking advantage of discount booking rates and how those situations are...

Welcome back to another fun episode of Tales from the Service Industry! In this captivating installment, join our hosts Bill, Liz, and Ms. B as they sit down for a delightful interview with our favorite chef to uncover the fascinating stories from the culinary world. Our featured Chef takes us on a mouthwatering journey as she unfolds her captivating experiences. Get ready to be amazed as she reco...

Welcome to the latest episode of TFTSI Podcast! Join us as The OG Three, your hosts with the most, share some unbelievable Tales from the Service Industry. But it also comes with a warning… a trigger warning right there in the title. In this episode, get ready to hear jaw-dropping stories of entitled guests who push the boundaries of what's acceptable. Join us for one special guest that repeatedly...

Welcome back to Tales from the Service Industry. In this exciting episode of TFTSI's podcast, Bits and Bagels, hosts Bill, Liz and Ms. B are thrilled to welcome Dylan to the show. Get ready for an unforgettable conversation as they delve into the fascinating world of credit card fraud, sharing intriguing insights and personal experiences. But that's not all! Dylan also takes us on an entertaining...