Tales from the Service Industry

Welcome to another exciting episode of Tales from the Service Industry! This week, your hosts Bill, Liz, and Ms. B. are back and set course for a few cringe-worthy listener submissions, share their own jaw-dropping stories, and float some truly terrible boat puns with a twist on the a-hole of the week. Join us as we navigate through the wild and unpredictable world of the service industry, uncover...

Welcome back to TFTSI! In the latest episode of Tales from the Service Industry, hosts Bill, Liz and Ms. B were joined by their friend Andy, who had some wild stories to share. This episode kicked off with Andy recounting an incident where a drunk women decided to ride an animatronic lion in a hotel lobby, causing quite a scene before being arrested. Next, Andy shared a couple of stories about a v...

Welcome back to the latest episode of Tales from the Service Industry! We are excited to welcome Allie back to the show! In this episode, Allie shares more fun stories from her time working in the retail sector, this time from her experience in cosmetics. From the bad behavior of drunken employees to bizarre behavior of customers to instances of shoplifting, Allie's stories will keep you on the ed...

Welcome back to Tales from the Service Industry! In part 2 of this 2 part episode, we are joined by tattoo artist extraordinaire, Chelsea Dagger. Chelsea shares her hilarious and sometimes unbelievable experiences from her time as a tattoo artist. From crazy tattoo requests to people trying to touch her tattoos in the grocery store, Chelsea has seen it all. Her stories are sure to have you laughin...

Get ready to hear the craziest stories from the tattoo industry with Chelsea Daggers! In this episode of Tales from the Service Industry, we sit down with Chelsea as she shares her wildest experiences. From her first tattoo through apprenticeship to her most difficult clients and tattoo's she just won't do, Chelsea has seen it all. Tune in for the first part of this two-part series and prepare to...

Welcome back to Tales from the Service Industry, the podcast where we share outrageous and hilarious stories from the front lines of customer service. In this episode, we have a special guest joining us, Pat, who has worked in various service industry jobs over the years. Pat shares with us some of the wildest tales he’s experienced, from employees pulling fire alarms to avoid being late for work,...

Tales from the Service Industry presents a special, out-of-cycle episode that takes you behind the scenes to the origin story of our podcast. Join us as we share the journey that led us to create this unique platform for thought-provoking conversations and inspiring stories. We begin with the initial idea that sparked the creation of TFTSI and how our team of passionate individuals came together t...

Welcome back to TFTSI! In tonight's episode, Myself, Ms. B and Liz are joined by Walter. With a background that spans from kids parties to valet services, Walter brings some great stories to the show including a story that might just make you think twice about bounce houses at kids parties. Ms. B brings her best AOW story and Liz brings us another drunken boating issue. So sit back and enjoy, but...

In the dictionary, entitlement is as:[ en- tahy -tl-m uh nt ] - the unjustified assumption that one has a right to certain advantages, preferential treatment, etc. In the hospitality industry, it's called "any day ending in 'Y'". While we strive to ensure every guest has an excellent stay, things can, do, and will go wrong from time to time. We will always do our best to make things right (within...

Welcome back to TFTSI! Since this recording was done around Valentine's Day, we tried to embrace the warmer, softer side of things... and if you believe that, then welcome to your first episode of TFTSI because that is not how we roll. Which makes this the perfect time to warn you that the "Octopus Arm" has nothing to do with seafood. While we keep it PG, you may not want to explain some of these...

Welcome back to Season 2! Cheers! We appreciate you listening and for your support. We would like to ask you to please give us a follow and a review. Following and sharing a review help us gain exposure and rise in the rankings, both of which help us get further exposure. Join us in this episode as myself, Ms. B and Liz ring in Season 2 with red wine and fun stories of bad employees, Ms. B being a...

Welcome back to TFTSI. Just to be clear, yes, we are on a between seasons, holiday, break. But whether it's holiday's, or between seasons, the "service industry" never closes. And with Christmas and New Years comes it's own blend of wild and crazy. So in this episode, the mic is largely turned over to Ms. B, who takes us through her holiday world of polar bears being ridden, penguins being defiled...

Welcome back to TFTSI! While this episode is set up as, and feels like a stand alone episode, it is a continuation of the great stories shared in the last episode (S1E16) with Andy and Liz... and we saved the best stories from that interview for part 2! So join us as we talk about the identity thieves that nearly ran over Andy during an arrest, a sex party where the number will continue to surpris...

Welcome back to Tales from the Service Industry. As you saw in the title, this episode is a bit different than normal. Myself and Liz welcome Andy, a 20 year police veteran, to the show. Some of the stories in this episode have been previously shared, but now you get to hear the other side of the story. Andy takes us inside the scene after the guns are drawn and the doors close. We had such a grea...

Welcome back to TFTSI! Tonight, Ms. B joins me and we welcome Natty to the show. As always, we cover a wide range of topics from threatening guest voice mails (what's new?), guests bragging about who they work for (spoiler alert, it isn't the Prime Minister) a missing Rolex, how NOT to get what you want with blackmail threats, employees with bad attitudes, employees that walk off the job and more....

Welcome back to TFTSI! In tonight's episode, I am joined by returning guest hosts Ms. B and Liz and get to welcome a new guest, Veronica, on her visit to the show and her first podcasting experience ever. Veronica brings experiences to the show from a variety of retail, wholesale and food and beverage, to name just a few. We appreciate you checkin in with us. So get settled in and enjoy the episod...

Welcome back to TFTSI! Joining us tonight is Mike, a veteran of the hospitality world and one of my personally favorite people. Join myself and Ms. B as the three of us dive into some really weird stories that just shouldn't happen in the hotel industry. So buckle up as Mike takes us through impromptu eulogies, people that believe "plump" is an ok describer for employees, nudists and more. Please...

Welcome to our Halloween edition where we discuss the creepy thing that we have experienced over the years. Some mild, some shocking, all part of the job. From ghostly giggles and footsteps to ghosts at the Hotel del Coronado, we take you through some of the fun stories and experiences we have had in our hotels. Please note that this episode is flagged as adult content as some of what we discuss c...

Welcome back! In "Today is a Good Day for a Great Day", I welcome back Ms. B and Liz for another fun filled hour of shenanigans. Tonight we start off with Ms. B and a few laughs with her vocal warm ups and then jump straight into the fun stuff with poorly planned events resulting in harassment and hate calls, fire alarms in the middle of the night, celebrity interactions and a shout out to one of...

Tonight Ms. B and I are joined by a new co-host! We welcome Allie on her inaugural podcast hosting adventure as she brings tales of the retail world with her. Allie has come armed with fantastic stories of her favorite retail nightmares. From the shocking behavior caught in dressing rooms, to customers defiling retail spaces and human resources drama. So settle in, push play, and prepare to have y...