Table Service

Most companies get stuck in the promise — but Justin Robbins reveals how truly great organizations go beyond words to create meaningful, lasting impact. If you've ever wondered why your team’s culture feels disconnected from your mission, or why even the best tools sometimes fall short in delivering exceptional customer experiences, this episode uncovers the hidden system that powers real change....

Host Jordan Hooker is joined by Sarah Caminiti , Head of Business Transformation at Support Ninja and the host of the CX Roundtable podcast . They talk about building clarity, intentionality, and trust—layer by layer, so automation becomes an asset, not a patchwork of band-aids. Want to connect with Sarah? Find her on LinkedIn Want to learn more about Support Ninja? Find them here Want to hear the...

Host Jordan Hooker is joined by Zack Hamilton , author of the Experience Performance System™ and host of the Unf*cking Your CX Podcast - they dig in to what it means to build CX programs that drive outcomes, how CX leaders earn a seat at the table, and what teams get wrong about AI. Want to connect with Zack? Find him on LinkedIn: https://www.linkedin.com/in/zackhamilton/ Want to learn more about...

Grant Stanis, CEO of TeamSupport, shares insights on the transformation of customer support from a cost center to a strategic driver of retention and growth. He emphasizes the importance of ruthless prioritization, building a community of support leaders, systematizing support applications, and strategic time management for support leaders. The conversation delves into the importance of data-drive...

In this episode of the Table Service podcast, host Jordan Hooker speaks with Shmuel Saklad, Senior Manager, Customer Experience & B2B Contact Center Operations at B&H Photo Video. They dig into building a culture of excellence in support and how leaders can identify and build future leaders. Want to connect with Shmuel? Find him on LinkedIn:    /  shmuel-saklad   Want to connect with Jorda...

In this episode of the Table Service podcast, host Jordan Hooker speaks with Karen Lam, Director of Customer Support at Top Hat. They dig into empathy in support, the importance of context, the growth of AI in the space, and building a culture of continuous improvement. Want to connect with Karen? Find her on LinkedIn:    /  karenklam   Want to learn more about Top Hat?:  https://tophat.com/ Want...

In this episode of the Table Service podcast, host Jordan Hooker speaks with Ty Givens, founder and CEO of CX Collective, about her extensive experience in customer experience leadership. They discuss the challenges of managing teams, the importance of playbooks, and the evolving landscape of customer support with the rise of AI. Ty shares insights on empowering women in leadership roles and the s...

In this episode of the Table Service podcast, host Jordan Hooker speaks with customer experience leader Stephen Wood about the importance of proactive management in customer risk. They discuss the hidden costs of ignoring customer satisfaction, the impact of organizational culture on support teams, and the necessity of cross-functional collaboration for customer success. Stephen emphasizes the nee...

In this episode of the Table Service podcast, host Jordan Hooker speaks with Kevin Zyskowski, CEO of CertainlyCX, about the intricacies of working with Business Process Outsourcing (BPO) companies. They discuss the importance of understanding when to partner with a BPO, key considerations for selecting the right one, and the onboarding process. Kevin shares insights on ensuring accountability and...

In this episode of the Table Service podcast, host Jordan Hooker speaks with Craig Stoss, a customer experience veteran, about the evolving landscape of customer support and experience. They discuss the importance of contextualization in customer interactions, the role of personalization, and how AI can enhance support functions. Craig emphasizes the need for teams to adapt to changing customer ex...

On this episode of Table Service, host Jordan Hooker is joined by Nick Cawthon , a veteran UX and product design strategist, to discuss the evolution of design in the age of AI, the importance of human insight in creating effective user experiences, and the challenges of scaling support in rapidly growing organizations. Want to connect with Nick? Find him on LinkedIn:  https://www.linkedin.com/in/...

In this episode of the Table Service podcast, Host Jordan Hooker is joined by Vaishali Dialani, an award-winning CX strategist, who shares her insights on building a career in CX, how to keep the human touch in a world focused on tech, and the consultant's journey to drive change in their customers' organization. Want to connect with Vaishali? Find her on LinkedIn: https://www.linkedin.com/in/vais...

In this episode of the Table Service podcast, host Jordan Hooker speaks with Ana-Alicia Siqueiros, Director of Support at Peek, about the intricacies of outsourcing customer support to Business Process Outsourcing (BPO) companies. They discuss the challenges and benefits of BPOs, the importance of aligning teams, and how to maintain company culture while integrating external support. Ana-Alicia sh...

Join host Jordan Hooker and Andrew Rios - Head of Customer Experience at Cityside Fiber - as they discuss leadership that builds trust and drives results, as well as wisdom for young leaders and managers. Want to connect with Andrew? Find him on LinkedIn: https://www.linkedin.com/in/riosa/ Want to learn more about Cityside Fiber? https://www.citysidefiber.com/ Want to connect with Jordan Hooker? F...

Join host Jordan Hooker and Ian Storm - CX/EX Strategy Leader & Director of Strategic Solutions at Aspect Software, as they discuss building Employee Experiences that lead to high-quality Customer Experiences. Want to connect with Ian? Find him on LinkedIn: https://www.linkedin.com/in/ian-storm/ Want to learn more about Aspect Software? https://www.aspect.com/ Want to connect with Jordan Hooke...

Join host Jordan Hooker and Yetto Co-Founders Brian Levine and Garen Torikian, as they discuss creating a support tool built by support practicioners for support practicioners.  Want to connect with Garen? Find him on LinkedIn:  https://www.linkedin.com/in/gjtorikian/ Want to connect with Brian? Find him on LinkedIn: https://www.linkedin.com/in/brian-a-levine/ Want to learn more about Yetto? Yetto...

Join host Jordan Hooker and Nate Brown, Head of Education and Enablement at Metric Sherpa and Co-Founder of CX Accelerator, as Nate digs into driving value for your team and your customers, becoming a Servant Challenger, and more, Want to connect with Nate? Find him on LinkedIn: https://www.linkedin.com/in/cxaccelerator/ Want to learn more about Metric Sherpa?  https://metricsherpa.com/ Want to jo...

Join host Jordan Hooker and Rachel Wu, Senior Manager of Technical Support at Iterable, as Rachel digs into the world of premier support offerings. Want to connect with Rachel? Find her on LinkedIn: https://www.linkedin.com/in/rachelewu/ Want to learn more about Iterable? Visit https://iterable.com/ Want to connect with Jordan Hooker? Find him on LinkedIn: https://www.linkedin.com/in/jordanhooker...

Join host Jordan Hooker and Customers & Culture founder Brandon Owen, as Brandon breaks down how companies can drive a better employee experience (and thus a better customer experience!); what growing a forest teaches us about customers success; and how to be a leader that creates space for your team to grow. Want to connect with Brandon? Find him on LinkedIn: https://www.linkedin.com/in/brand...

Join host Jordan Hooker and Karen Chao, Chief Product Officer at Flowspace, as Karen shares about her journey in product management, the integration of AI in product development, and the evolving landscape of customer experience. They discuss the importance of partnerships between product and support teams, the future of work with AI, and how to foster a culture of excellence within organizations....

Join host Jordan Hooker and Andrew Carothers, a true veteran and thought leader in the world of Customer Experience (CX). Andrew is a CCXP certified CX executive and a founding member of Cisco System’s groundbreaking CX function. Join us as Andrew shares his wealth of knowledge and experience, diving into critical topics that are shaping the future of how businesses interact with their customers....

Join host Jordan Hooker and Luke Jamieson, CX Evangelist at Operata and globally recognized thought leader in customer experience, as they discuss the future of contact centers and CX. Want to connect with Luke? Find him on LinkedIn: https://www.linkedin.com/in/luke-jamieson/ Learn more about Luke? Check out https://www.lukejamieson.live/ Find out more about Operata: https://operata.com/ Want to c...

Join host Jordan Hooker and Neil Travis, Head of Customer Experience at the Academy to Innovate HR and founder of Growth Support, as they discuss scaling support from day one and beyond, along with Neil's 3 Domains Framework. Want to connect with Neil? Find him on LinkedIn: https://www.linkedin.com/in/neal-travis/ Learn more about Growth Support:  https://www.growthsupport.io/ Neil's 3 Domains Fra...

Join host Jordan Hooker and Rob Dwyer, a contact center pro, VP of Customer Engagement at Happitu, podcast host, and customer experience thought leader, as they dig into topics like improving customer surveys, choosing and implementing the right technology, and some insights into getting the most value from AI.  Want to connect with Rob? Find him on LinkedIn: https://www.linkedin.com/in/j-robert-d...

Join host Jordan Hooker and Conor Pendergrast, a veteran customer support and success leader as they discuss how to navigate the AI revolution. How should leaders be thinking about the tools? And how should organizations incorporate them into their workflows? Listen to hear more! Want to connect with Conor? Find him on LinkedIn: https://www.linkedin.com/in/conorpendergrast/ Learn more about Conor’...