Tavolo Consulting LLC

Table Service

Business EN ↓ 32 episodes

From support to success and beyond - we talk with the people and companies building the future of customer experience. Presented by Tavolo Consulting.

Author

Tavolo Consulting LLC

Episodes

Automating delightful customer experiences with Nino Cavenecia (Table Service 104) 04.03.2025 28:38

Join host Jordan Hooker and Nino Cavanecia, a seasoned expert in customer experience and the CEO of SwiftCX as they discuss Nino's approach to creating scalable and effective customer service solutions. The conversation delves into the evolution of customer support technology, the role of AI, and the importance of evaluating AI tools critically. Nino shares insights about SwiftCX's mission to empo...

Empowering Support through AI & Beyond with Dan Allen (Table Service 103) 18.02.2025 27:22

Join host Jordan Hooker and Support Leader Dan Allen, as they discuss empowering Support Teams through AI & Beyond. Table Service is presented by Tavolo Consulting. Hosted by Jordan Hooker. Music by Epidemic Sound. Connect with Dan Allen on LinkedIn: https://www.linkedin.com/in/danielallen1990/ Support Driven Community: https://www.supportdriven.com/ Connect with Jordan Hooker on LinkedIn: htt...

The Evolution of Support Technology in Healthcare Startups with Mark Hollis (Table Service 102) 17.02.2025 42:25

Join host Jordan Hooker and Healthcare Support Tech veteran Mark Hollis, as Mark walks us through the evolution of support technology in healthcare startups. Providing over two decades of overview, we will explore healthcare startups and technology that has driven their growth. Want to learn more about Mark? You can find him on LinkedIn:https://www.linkedin.com/in/hollismark/ Want to connect with...

Micro-hospitality and customer experience design with Jason Anello (Table Service 101) 17.02.2025 33:30

Join host Jordan Hooker and marketing maverick Jason Anello as Jason discusses his work in experience strategy, emphasizing the importance of customer experience design for businesses. Jason explains how customer journey mapping can help companies understand and optimize their interactions with customers. He also introduces the concepts of choice architecture and micro-hospitality, illustrating ho...

Building Companies, Processes, and Products that Customers Love (Matt Beran) - Table Service 003 17.02.2025 26:03

Join host Jordan Hooker, Principal Consultant @ Tavolo Consulting, as he discusses building companies, processes, and products that customers love with Matt Beran, host of the Ticket Volume Podcast and Product Marketer for InvGate. Want to hear more from Matt? Find him on LinkedIn: https://www.linkedin.com/in/mattberan/ or by email at Matt. Beran@invgate.com Want to connect with Jordan Hooker? F...

AI and Customer Experience (Syncly) - Table Service 001 17.02.2025 22:16

Join host Jordan Hooker, Principal Consultant @ Tavolo Consulting, as he discusses AI and Customer Experience with the Co-Founders of Syncly, Alex Hong and Joseph Lee. Want to learn more about Syncly? Visit Syncly.app Want to connect with Jordan Hooker? https://linkedin.com/in/jordanhooker

Breaking Silos and Driving Value Across the Customer Lifecycle (Lara Barnes) - Table Service 002 17.02.2025 19:49

Join host Jordan Hooker, Principal Consultant @ Tavolo Consulting, as he discusses breaking silos and driving value across the customer lifecycle with Lara Barnes, veteran customer success leader and winner of the 2024 Outstanding Woman in Customer Success Award. Want to hear more from Lara? Find her on LinkedIn: https://www.linkedin.com/in/larakelly/ Want to connect with Jordan Hooker? Find him...