Speaking Of Show & Making Healthcare Work for You

David Hoke, Head of Customer Experience & Well-Being at RightMove Health, shares how he’s helped inspire positive behavioral change by building communities.     He has vast experience from Walmart, to Yum Brands, and most recently Thrive Global, and says people follow people, not information. David told us that people  are inspired by the stories people share rather than by the “expert model.”...

Operationalizing love, compassion, and empathy isn't something you hear about often - especially in health systems. But, at  Allegheny Health Network, that's exactly what Dr. Gene Scioscia and Barb Bobula help their teams do.   In this interview, Dr. Scioscia, Chief Patient Experience Officer at AHN, and Barb Bobula, VP of Patient Experience at AHN, share how adding love in  healthcare helps with...

For Pharmacist Ritesh Shah, not much fuels him more than serving those in need. Twice named Pharmacist of the Year, he is constantly striving to do more to increase his impact.    After tragically losing his sister during the pandemic, he was inspired to create Ritesh Shah Charitable Pharmacy in NJ in her honor. Ritesh tells us that running the pharmacy is a family affair - he, his wife, and his c...

For decades, Quint Studer, Co-Founder of Healthcare Plus Solutions Group, has successfully lead healthcare organizations, and worked with other healthcare leaders to help them reconnect to their purpose, and improve outcomes.    Quint says often inexperience and being asked to do too much can be big concerns for those in healthcare leadership. He told us that around 25% of healthcare leaders are r...

In this inspiring interview, Marc Schiffman, MD , Co-founder of VoiceLove and Co-Executive Director WCM Fibroid Center, Weill Cornell Medicine , shares the story of why and how he co-founded #VoiceLove during the #covid19 #pandemic.  VoiceLove is a HIPAA compliant walkie-talkie with an accompanying app that allows family and friends to securely communicate with their loved ones who are hospitalize...

There’s only a 1 in 34-million chance that you and those around you will have the same top 5 in the same order on Gallup’s CliftonStrengths assessment.    Knowing and understanding how to use those strengths to bring out the best in you, while also giving your strengths away to benefit others, is tremendously useful.    The ability to capitalize on your strengths and the strengths of those around...

Chaitali Sinha joined Wysa after spending years as a psychologist working in childhood trauma. She says she was looking for a way to continue her work, but outside of a clinical setting.    Wysa is an AI-based mental health app that support its 6-million users across 95 countries through a chatbot that uses free text to understand the users’ concerns and help them work through the issue in a conve...

Tom Dahlborg has worked in healthcare for more than 40 years, and says he has seen the power that compassion, empathy, and love have to positively transform care.   As the President and CEO of Dahlborg HealthCARING Leadership Group, he’s teaching leaders how to use love and compassion alongside science and evidence.    In this interview we talked to Tom about how compassion and love became such an...

Tim Barry, Co-founder and CEO of VillageMD grew up in a small community, where he says he saw people caring for one another. It’s a vision that stayed with him, and  turned into a mission at VillageMD.   VillageMD works to provide high-touch, 24/7 primary care, meeting patients where they are - both in the healthcare journey and literally where they are through home-based care when needed.  Tim sa...

Brothers Akash & Aman Magoon co-founded Adonis with the mission to improve healthcare net collection rates and reduce the cost of collecting.    They say 1 in 7 of the $4.3-trillion spent on healthcare is related to the cost of collecting revenue from patients and payers.    What’s more - they say that due to rejection and denials, healthcare organizations leak 10%+ of revenue.   Adonis sits on to...

After realizing there was a big gap in compassion in healthcare, Pantea Vahidi merged her background as an engineer and hospice nurse to reverse-engineer compassion.    It lead her to found The Compassion Clinic, through which Pantea teaches people a replicable framework for a compassion mindset.    Pantea says compassion is empathy plus action, and says there are 3 tools of compassion: respond, r...

Patient PAL is a confidential, HIPAA-compliant concierge service that supports patients through the healthcare journey.  At Patient PAL, founded and lead by Jack London, they work to advocate for the patient for everything from finding a primary care provider, to claims support, and more.  Currently serving self-funded employers, Patient PAL is able to reduce the healthcare of headache and scale b...

With rampant burnout and medical staffing shortages, Beth Lachance, CEO of REVA Global Medical is working to fill the gaps.    REVA Global Medical provides “in-sourced” globally-located virtual medical professionals to medical practices and hospitals. The virtual professionals provide remote support for everything from the front desk to billing, to insurance authorizations, and many tasks in betwe...

The insurtech, bentech, and fintech realms are complicated, ever-changing, and require expertise to navigate. Armed with decades of experience, Jeff Oldham and Hassan Azar are helping young companies thrive in the marketplace.    Jeff and his team at Informed Consulting work with young companies to help them get their product distributed to the right markets, and Hassan advises and builds companie...

Dr. Hamilton Baker is passionate about increasing research in the areas of machine learning and AI in biomedical research.  As the lead of the Clemson-MUSC AI Hub, he’s able to further that work through monthly seminars, and a consult service helping others who are applying AI-methods to current or future research.  In this interview Dr. Baker shares considerations of AI and machine learning in me...

Dr. Glenn Steele and Dr. David Nace are passionate about moving healthcare into the future through both data and relationships.  There are so many aspects that go into transforming the healthcare system, and the balance between human aspects and the use of AI and other technology are deeply enmeshed.   During the interview, Dr. Steele told us that innovation is important, but the ability to scale...

Dr. Payal Bhandari, Founder of SF Advanced Health, is determined help her patients get to the root cause of their issues - which she can change the trajectory of a person’s health.  Dr. Bhandari is an Integrative Functional Medicine Physician, and she says that more than 98% of health issues are preventable! She believes that by using science to understand the whole body, prioritizing quality over...

Dr. Elizabeth Wallis and her team at the Medical University of South Carolina provide foster children with primary care and behavioral health services. They see hundreds of children per month.  The providers support the children and their foster families as they adjust to frequently-changing situations, and to help the children work through the traumas they have endured.  Don’t miss this enlighten...

Dr. Stephen Trzeciak says there has long been a compassion crisis in healthcare.    In this interview he tells us caring more is a key to reducing burnout, and says there is a ton of supporting data, which he and his co-author Dr. Anthony Mazzarelli share in their books Compassionomics and Wonder Drug. Compassion is a skill that people can learn, and it can be transformational.    Dr. Trzeciak is...

Valinda Rutledge, Chief Corporate Affairs Officer at UpStream, is passionate about helping patients, and empowering them to take charge of their health.    She has a clinical background, and told us UpStream’s patient-focus is what drew her to the company. Valinda said a first-step of care in UpStream’s system is to meet face-to-face with patients to discuss their mediations.    UpStream works wit...

Dr. Chirinjeev Kathuria, Dr. Jack Elias, and Dr. Jake Kurtis say they’re working to change the world through their work at Ocean Biomedical.  In this awesome interview, they shared how they’re working with research universities to help them bring their treatments and innovations from bench to bedside, and why this work is so incredibly important. They offer a new path for universities and principa...

What started as a personal journey for Reza Amin, CEO and founder of Bastion Health, became a mission to help other men.  At Bastion Health, the team is focused on improving men’s health, and specifically helping men take control of their reproductive and prostate health from the comfort of their own home.  In this interview with Reza and Dr. Justin Houman, Bastion Health Medical Director, we lear...

Matt McBride, CEO of Mend, has been working on creating great hybrid care for years - six years prior to the pandemic that forced everyone to consider how Telehealth and telemedicine fit into today's healthcare landscape.  From its founding in 2014, Mend has been built for hybrid care. They support providers with patient engagement, handling everything from billing to offering Telehealth solutions...

Fueled by her experience working with children suffering from pneumonia, Elina Naydenova created Feebris, a company that offers AI-powered health monitoring solutions.  Elina knew she had to find a way to help after seeing first hand that pneumonia - and so many other diseases - while treatable, often turn deadly when there’s no little-to-no access to medical care.  With Feebris, home-health worke...

Dr. Graham Gardner, Co-Founder and CEO of Kyruus is passionate about patient care, and ensuring they get the care they need.    With the idea of a “Moneyball” approach to matching patients and providers, Graham transitioned from cardiology to co-founding and leading Kyruus, a digital health company that offers provider search and scheduling solutions.     He says he knew that there was a better wa...