SOLABS QM Insights

In this episode of the QM Insights podcast we discuss the upcoming 2026 User Group Meeting happening in Montreal on May 7th, 2026. https://solabs.com/ugm2026 Reach us at solabs-podcast@solabs.com

In this episode of the  QM Insights podcast, Etienne and Philippe take a closer look at how to define and structure Document Coordinator competency levels . From levels 1 through 3, they explore what each stage means, how expectations can vary across companies, and the role of certifications and tools like Microsoft Office in supporting growth. They also share updates on upcoming events, new clien...

In this episode of the QM Insights podcast, Etienne, Philippe, and Ericka talk about the upcoming User Group Meeting on May 15th, 2025. They share which conferences they're most excited about, highlight this year's agenda, and more!   Key Takeaways 00:00 What is the User Group Meeting? 06:08 This year's agenda 14:03 Other SOLABS news   Contact us at solabs-podcast@solabs.com

In this episode of the QM Insights podcast, Etienne and Philippe discuss the latest updates to QM10 and what's in the pipeline for the upcoming months!   View SOLABS' full roadmap here: Roadmap for SOLABS QM10, QM APPs and Services – SOLABS Knowledge Base   Key takeaways: 00:20 SOLABS news 03:20 Introducing some new features recently made available to clients 07:15 Our work on the reporting portal...

In this episode of the QM Insights podcast, Etienne is joined by Philippe Gaudreau, CEO of SOLABS to discuss the EQMS Maturity Model proposed by SOLABS. M anaging an Enterprise Quality Management Software (EQMS) is an entirely different task based on where a company stands on the EQMS Maturity Model. Learn how this tool assists quality managers in structuring the continuous improvement of their qu...

SOLABS' executives join together to discuss their outlook for 2023. They walk listeners through their objectives at the start of the year and more.   Key Takeaways 00:51 Kevin explains what his focus was at the beginning of 2023 for the engineering department. 01:44 How many phases will be necessary for the implementation process of Kamban at SOLABS? 03:38 Ericka explains why the Client Success de...

In episode 61 of the QM Insights podcast, Etienne is joined by Ericka Moore, Head of Client Success at SOLABS, and Philippe Gaudreau, CEO of SOLABS. This episode is the second in a series on purchasing an EQMS.   In this episode, the guests explore the evaluation of suppliers, including how to prepare for demonstrations, the importance of evaluating the implementation practice as well as the solut...

In episode 60 of the QM Insights podcast, Etienne is joined by Ericka Moore, Head of Client Success at SOLABS, and Philippe Gaudreau, CEO of SOLABS. This episode is the first in a series on purchasing an EQMS. In this episode, they discuss the steps to building a business case, from evaluating your requirements to getting team members on board and working around objections.   Key Takeaways 01:15:...

In this episode of the QM Insights podcast, Etienne is joined by Ericka Moore, Head of Client Success at SOLABS to discuss the implementation process of SOLABS QM10. They discuss whether implementations are done internally or outsourced, what are the key elements that make a successful implementation, and what a successful implementation means for SOLABS.   Key Takeaways 00:49 Why do we perform al...

In this episode of the QM Insights podcast, Etienne is joined by Jamie Villeneuve to discuss analytics in QM10. Jamie explains Nexgen Analytics' custom report offering, what is the end goal of analytics, and what the future holds for SOLABS in this area.   Key Takeaways: 00:55 Introducing Jamie and Nexgen Analytics 02:00 What has NexGen Analytics accomplished for SOLABS' clients so far? 03:00 What...

In today's episode of the QM Insights podcast, Philippe Gaudreau, CEO of SOLABS and Ericka Moore, Head of Client Success at SOLABS discuss the business highlights of SOLABS, what will be our focus moving forward, and what are the values that drive our work!   Key Takeaways 02:00 Philippe highlights key achievements we have accomplished 02:58 Ericka shares some of the highlights she is most proud o...

In today's episode of the QM Insights podcast, SOLABS' executives are discussing their objectives for 2023 and what clients can expect from SOLABS this coming year.   Key Takeaways 00:56: introducing Ericka, Head of Client Success at SOLABS 02:17: the SOLABS QM10 User Group Meeting will return in 2023! 04:17: Introducing Martine, Head of Quality Management at SOLABS 05:00: SOLABS is ISO 9001:2015...

In today's episode of the QM Insights podcast, Philippe Gaudreau, SOLABS' CEO is looking back at 2022. He discusses what he is most proud of, what changes clients can expect in 2023, and what our focus will be moving forward.   Key Takeaways 00:45 – What is Philippe most proud of for SOLABS in 2022? 02:30 – We completed a 3-year backend project! 04:19 – How will the backend projects impact our cli...

There are multiple scenarios in which companies must schedule retraining for existing documents. In this episode of the QM Insights podcast show, Etienne and Gretchen tackle those scenarios and share common ways that retraining is scheduled in QM10 by our clients.   Key Takeaways 01:02 In which scenarios do companies have to set up retraining for documents? 02:26 How do some of our clients handle...

This episode of the QM Insights podcast show is focused on retrieving and approving documents by external users within QM10. Gretchen details the scenarios in which you must approve documents by external companies, how to set up their accounts based on your needs, and more!   Key Takeaways 01:20 In which scenarios do a company have to retrieve and approve documents by an external company? 04:00 Ar...

In this episode of the QM Insights podcast show, Etienne and Gretchen discuss how to search efficiently in QM10. This includes custom searches, common search queries in the search bar, the recent items list, and much more!   Key Takeaways 01:05 Common ways to search within QM10 03:05 What types of custom searches can be set? 05:22 Using the Treeview for search purposes 06:54 Using common search qu...

Today's episode of the QM Insights podcast discusses the use of Function Roles for organizing and assigning training within QM10. This can be used as early as for the onboarding of new hires!   Key Takeaways: 00:30 Introducing today's topic and guest expert 01:05 What is the role of function roles with the onboarding of new users? 03:22 Can you create different "onboarding" function roles for diff...

Today's episode of the QM Insights podcast details the use of the Document Control Process (DCR) to send training notifications. This can be used in or out of QM10, so it can be leveraged by clients who do not use QM10's training records management capabilities as well as those that do!   Key Takeaways 01:18 Gretchen explains how you can use the Document Control Process (DCR) to send notifications...

In today's episode, we discuss the differences between the Review and Approval cycles for documents within QM10. Gretchen Dixson, a Product Specialist at SOLABS, explains multiple scenarios where companies can save time and prevent errors by setting their review cycles through QM10 instead of performing them by email or via some other means.   Key Takeaways 00:30 Today's topic is the Review and Ap...

In today's episode, we discuss the differences between retiring and superseding documents within QM10. Gretchen, a Product Specialist at SOLABS, covers multiple scenarios where our clients make use of either function and provides tips on how to save time with them!   Key Takeaways 00 :00 Introducing today's topic: retiring and superseding documents in QM10 01:17 What are the differences between re...

In today's episode, we discuss the new SSRS training reports available with QM10. Join Gretchen and Jamie as they discuss how the new reports were designed and how this will impact the lives of our customers moving forward!   Key Takeaways 00:30 Introducing today's topic and guests 01:20 What are the improvements we have made to SSRS reports? 03:24 Gretchen explains how this will impact the user e...

Listen on Youtube: https://www.youtube.com/watch?v=Lq6xkQiUIzA   In today's episode, we discuss the new audit capabilities of QM10 R. 10.9.0. Join Etienne, Gretchen, and Martine as they explore the audit process, detail how it is used internally at SOLABS, and look at the new reporting capabilities related to the audit process.   00:23 Today's topic: new audit management capabilities made availabl...

The QM Insights podcast show is back on its mission to help SOLABS' clients to learn from experience. In today's episode, we are looking at the new online assessment capabilities that are made available for all our clients starting with the next release of QM10.   Key Takeaways 00:40 Introducing today's guests: Gretchen, Martine, Mathieu & Philippe 01:15 Find additional resources in our User Guide...

The QM Insights podcast show is back on its mission to help SOLABS' clients to learn from experience. Today's episode is Part 3 of our series on how QM10 helps our clients with document management.  In this episode, we focus on the tools available to Document Administrators to assist with their document administration needs.   00:41 Introducing today's guests: Gretchen Dixson and Philippe Gaudreau...

In today's episode, the team discusses how QM10 can help our clients manage Periodic Review Cycles for their documents that require it. This episode focuses on scenarios where the periodic review identifies that no changes are required to the document. This is part 2 of a series on how SOLABS QM can help manage your Document Periodic Reviews.   Etienne Langlois, Sr. Marketing Coordinator, is today...