Service Management Leadership Podcast

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanageme...

This is re-published but is a great discussion on IT Asset Management. We plan on having the second-annual Global ITAM Summit in the coming weeks or months. The Global ITAM Summit is a knowledge-sharing panel of esteemed guests helping organizations make great IT Asset Management decisions. The panelists for this episode include: Craig Guarente Piaras MacDonnell Pamela Fulmer Rory Canavan Stay tun...

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanageme...

Alex joins Jeffrey as the twenty-ninth guest on the Service Management Leadership podcast.  Topics range from Alex's process for Business Continuity Planning to how things have changed due to COVID. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want...

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanageme...

James joins Jeffrey as the twenty-first guest on the Service Management Leadership podcast.  Topics range from his career journey to the virtues of Hardware & Software Asset Management. This is re-published from November. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's sh...

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanageme...

Alexander joins Jeffrey as the twenty-eighth guest on the Service Management Leadership podcast.  Topics range fromMicrosoft contracts to how organizations can maximize their Microsoft licensing. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to...

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanageme...

Rob joins Jeffrey as the twenty-seventh guest on the Service Management Leadership podcast.  Topics range from implementing a common framework to a method of creating an enterprise-wide roadmap for gaining control of the environment. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next w...

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanageme...

Rob joins Jeffrey as the twenty-seventh guest on the Service Management Leadership podcast.  Topics range from the impact of ITIL4, the merging of frameworks, and the role of IT as a business function. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not w...

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Je...

Rina joins Jeffrey as the twenty-sixth guest on the Service Management Leadership podcast.  Topics range from her career journey to the new opportunities in ITIL4 and the impact of covid. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss. J...

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanageme...

David and Mark discuss their respective involvement in the ITIL4 Digital and IT Strategy (DITS) Book and the Service Management field in general. This episode is a re-publish from a few months ago. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to mi...

Kenny Hosey joins Jeffrey as the twenty-sixth guest on the Service Management Leadership podcast.  Topics range from his service management experience and how it relates to the healthcare industry. This is a republished episode from July. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as n...

Kathy joins Jeffrey as the twenty-fifth guest on the Service Management Leadership podcast.  Topics range from her career journey to the changing climate in the IT Asset Management space. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss. J...

Cy joins Jeffrey as the twenty-fourth guest on the Service Management Leadership podcast.  Topics range from his career journey to the  electric utility industry to ITIL process maturity. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to mi...

Steven joined Jeffrey as the tenth guest on the Service Management Leadership podcast.  It was a great discussion. Topics range from the what Service Management looks like at the U.S. Army to Steven's Service Management journey.  Due to the Thanksgiving holiday in the US, this is a replay of a previous podcast.   Each week, Jeffrey will be interviewing guests from the technolog...

David joins Jeffrey as the twenty-second guest on the Service Management Leadership podcast.  Topics range from his career journey to the merging of ITSM and Agile and DevOps. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is th...

James joins Jeffrey as the twenty-first guest on the Service Management Leadership podcast.  Topics range from his career journey to the virtues of Hardware & Software Asset Management. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss....

Aravinda discusses her experience in the retail sector and how it pertains to Service Delivery, Service Management, and Business Continuity. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadersh...

David and Mark discuss their respective involvement in the ITIL4 Digital and IT Strategy (DITS) Book and the Service Management field in general. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Lea...

Kat and Lisa discuss the launch of their new ITIL4 portal (www. ITIL4.com). It is a fabulous site for ITIL4 learners. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting fi...