Service Management Leadership Podcast

Rory joins Jeffrey as the seventeenth guest on the Service Management Leadership podcast.  Topics range from his career journey to the virtues of Software Asset Management, plus his company samcharter.com. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will n...

The Global ITAM Summit is a knowledge-sharing panel of esteemed guests helping organizations make great IT Asset Management decisions. The panelists for this episode include: Craig Guarente Piaras MacDonnell Pamela Fulmer A big "THANK YOU" to our panelists for sharing their respective wisdom. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Contin...

The Global ITAM Summit is a knowledge-sharing panel of esteemed guests helping organizations make great IT Asset Management decisions. The panelists for this episode include: Craig Guarente Piaras MacDonnell Pamela Fulmer Rory Canavan Stay tuned for next week's episode which is part two of this discussion. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or B...

This podcast arose from a conversation Jeffrey had with a CIO peer.  If you are in this situation, we hope this guidance is beneficial to you. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management L...

Stephen joins Jeffrey as the thirteenth guest on the Service Management Leadership podcast.  Topics range from his career journey and leadership style to his technology initiatives and regulatory requirements in the banking world. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week...

Joseph joins Jeffrey as the twelfth guest on the Service Management Leadership podcast.  Topics range from his roles spanning different industries, to the role of Enterprise Service Management in the future. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will...

Kevin joins Jeffrey as the eleventh guest on the Service Management Leadership podcast.  Topics range from technology in the advertising/marketing industry, emerging technology, and the future of the industry. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you wi...

Steven joins Jeffrey as the tenth guest on the Service Management Leadership podcast.  Topics range from the what Service Management looks like at the U.S. Army to Steven's Service Management journey Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not wan...

Jim joins Jeffrey as the eighth guest on the Service Management Leadership podcast.  Topics include Flexera, its place in the market, Gartner Magic Quadrant, the need for Software Asset Management, and the relationships between Software Asset Management, Service Management, and Cloud Management. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Busines...

Rhonda joins Jeffrey as the eighth guest on the Service Management Leadership podcast.  Topics range from the what Service Management looks like at Cardtronics, the impact of COVID on the Service Management initiatives, and Rhonda's ITIL/ITSM journey. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  St...

Jamie joins Jeffrey as the sixth guest on the Service Management Leadership podcast.  Topics range from the USPTO and its technology and culture, AGILE, Artificial Intelligence, Machine Learning, and the future of technology within the USPTO. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned...

Stephanie joins Jeffrey as the fifth guest on the Service Management Leadership podcast.  Topics range from her background setting up a Service Management Office (SMO), Knowledge Management, Problem Management, and SIAM. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is...

David joins Jeffrey as the fourth guest on the Service Management Leadership podcast.  Topics range from his the young beginnings of Pink Elephant to some of the notable keynote speakers at the Pink conferences.  David is a visionary in Service Management and tells some great stories in this podcast. Each week, Jeffrey will be interviewing guests from the technology, Service Management,...

Steve joins Jeffrey as the third guest on the Service Management Leadership podcast.  Topics center around Steve's expertise in Problem Management. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Managem...

Kenny Hosey joins Jeffrey as the second guest on the Service Management Leadership podcast.  Topics range from his service management experience and how it relates to the healthcare industry. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to mis...

Kat joins Jeffrey as the first guest on the Service Management Leadership podcast.  Topics range from her journey to ITIL Master to Kat's view of IT.  She brings a wealth of information to the discussion.  Visit Kat's website to view her posts and podcasts.   Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadershi...

This is the introductory podcast for the Service Management Leadership Podcast with Jeffrey Tefertiller.  Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm spec...