Service Management Leadership Podcast
Service Management Leadership Podcast
Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts:■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Wednesday: Kenneth Gonzalez■ Thursday: Jeffrey Tefertiller – Service Management topicsPlease subscribe and rate wherever you listen to podcasts.
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Service Management Leadership Podcast
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Podcast website
Latest episode
Jul 9, 2026
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Episodes
Service Management Leadership - Alignment of Business Continuity and Disaster Recovery 09.04.2021 6:13
Just a brief video about how business continuity and disaster recovery must be aligned. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Man...
Second Annual Global ITAM Summit - Breakout Session - Pamela Fulmer 08.04.2021 30:40
The Global ITAM Summit is a knowledge-sharing event with panel of esteemed guests helping organizations make great IT Asset Management decisions. In this episode, Pam shares her legal expertise. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Jeffrey is the founder of Service Management Leadership, an IT consult...
Morning Tea with Jeffrey - Strategic Thought For ITIL4 Transformation 07.04.2021 6:23
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....
Service Management Leadership - Software Asset Management Partnering with Information Security 06.04.2021 6:10
Just a brief video about how information security is a strategic partner of software asset management. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing...
Service Management Leadership - Quest for Improvement 05.04.2021 6:40
Just a brief video about how improvement can be simple and successful. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advi...
Second Annual Global ITAM Summit - Breakout Session - Rory Canavan 01.04.2021 25:04
The Global ITAM Summit is a knowledge-sharing event with panel of esteemed guests helping organizations make great IT Asset Management decisions. In this episode, Rory shares his expertise on Software Asset Management. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Jeffrey is the founder of Service Management L...
Service Management Leadership - Metrics and the Need to be Objective and Accurate 01.04.2021 7:09
Just a brief video about how metrics reflect the relationship between the business and IT, and need to be objective and accurate to identify improvement opportunities. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of...
Morning Tea with Jeffrey - Avoiding An Important Risk To Your Transformation 31.03.2021 10:00
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....
Service Management Leadership - How Much Money Are You Leaving On The Table? 30.03.2021 6:00
Just a brief video about how we can save money. We need the help of others. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advi...
Service Management Leadership - We do not succeed alone 29.03.2021 1:59
Just a brief video about how we cannot succeed on our own. We need the help of others. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Mana...
Second Annual Global ITAM Summit - Breakout Session - Piaras MacDonnell 25.03.2021 26:27
The Global ITAM Summit is a knowledge-sharing event with panel of esteemed guests helping organizations make great IT Asset Management decisions. In this episode, Piaras shares his expertise on IBM licensing. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Jeffrey is the founder o...
Morning Tea with Jeffrey - The Trap of Sunk Cost Decision-Making 24.03.2021 16:30
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jef...
Service Management Leadership - Leveraging Momentum 23.03.2021 2:42
Just a brief video about leveraging momentum for your initiatives Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory,...
Service Management Leadership - Improving how Service Management is viewed 22.03.2021 4:08
Just a brief video about improving how Service Management is viewed. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, a...
Service Management Leadership - Synergy between hardware asset management and software asset management 19.03.2021 2:42
Just a brief video about synergy between hardware asset management and software asset management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Se...
Second Annual Global ITAM Summit - Panel Discussion 18.03.2021 51:04
The Global ITAM Summit is a knowledge-sharing event with panel of esteemed guests helping organizations make great IT Asset Management decisions. In this episode, our six-person panel share their expertise Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Jeffrey is the founder of Service Management Leadership, an...
Service Management Leadership - Brief discussion on synergy between service management and business continuity 18.03.2021 2:48
Just a brief video about synergy between service management and business continuity Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Managem...
Morning Tea with Jeffrey - The Tension Between Transformation and Cost Pressures 17.03.2021 6:00
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....
Service Management Leadership - Brief discussion on showing value to be trusted with more 16.03.2021 3:43
Just a brief video about how to show value in today's technology world. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Adv...
Service Management Leadership - Brief discussion on how to show value in today's technology world 15.03.2021 4:08
Just a brief video about how to show value in today's technology world. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Adv...
Steven Ollek Joins the Service Management Leadership Podcast with Jeffrey Tefertiller 11.03.2021 1:06:58
Steven joins Jeffrey as the thirtieth guest on the Service Management Leadership podcast. Topics range from accelerating transformation to the role of service management. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the fo...
Morning Tea with Jeffrey - How to Reduce the Impact of an Outage 10.03.2021 16:12
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicem...
Morning Tea with Jeffrey - Understanding the Cost of an Outage 03.03.2021 37:31
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanageme...
The Global ITAM Summit - Part 2 - Replaces this week's Service Management Leadership Podcast with Jeffrey Tefertiller (Re-Published) 26.02.2021 43:15
This is re-published but is a great discussion on IT Asset Management. We plan on having the second-annual Global ITAM Summit in the coming weeks or months. The Global ITAM Summit is a knowledge-sharing panel of esteemed guests helping organizations make great IT Asset Management decisions. The panelists for this episode include: Craig Guarente Piaras MacDonnell Pamela Fulmer Each week, Jeffrey wi...
Morning Tea with Jeffrey - The Impact of One Degree in Digital Transformation 26.02.2021 7:43
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanageme...
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