Service Management Leadership Podcast
Service Management Leadership Podcast
Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts:■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Wednesday: Kenneth Gonzalez■ Thursday: Jeffrey Tefertiller – Service Management topicsPlease subscribe and rate wherever you listen to podcasts.
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Service Management Leadership Podcast
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Latest episode
Jul 9, 2026
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Episodes
Service Management Leadership - Role of governance 28.06.2021 7:38
A brief discussion about governance. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity serv...
David Cannon Joins the Service Management Leadership Podcast with Jeffrey Tefertiller 24.06.2021 1:11:19
David joins Jeffrey as the 36th guest on the Service Management Leadership podcast. Topics are centered around ITIL4, Governance, and Strategy. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management...
Morning Tea with Jeffrey - Organizational Change Management 23.06.2021 9:26
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....
Service Management Leadership - How current and relevant is your knowledge? 22.06.2021 7:00
A brief discussion about knowledge management. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Conti...
Service Management Leadership - The difference between good and great 21.06.2021 6:05
A brief discussion about the difference between good and great. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, a...
Waseem Ahmed Joins the Service Management Leadership Podcast with Jeffrey Tefertiller 17.06.2021 59:14
Waseem joins Jeffrey as the 35th guest on the Service Management Leadership podcast. Topics are centered around ITSM, CMDB, Metrics, and incorporating other frameworks into ITSM. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey i...
Morning Tea with Jeffrey - Improving Your CMDB 16.06.2021 8:39
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....
Service Management Leadership - You Can Take My Request ..... 15.06.2021 5:13
A brief discussion about request fulfillment. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Contin...
Service Management Leadership - Service-Management-as-a-Service 14.06.2021 5:35
A brief discussion about the future of SMaaS. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Contin...
Jim Hussey Joins the Service Management Leadership Podcast with Jeffrey Tefertiller 10.06.2021 39:23
Jim joins Jeffrey as the 34th guest on the Service Management Leadership podcast. Topics are centered around SaaS optimization Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an I...
Morning Tea with Jeffrey - Avoid the Daves 09.06.2021 7:05
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....
Service Management Leadership - Governance Is Not A Profane Word 08.06.2021 5:57
A brief discussion about Governance. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity serv...
Service Management Leadership - 4 Unique Things To Every Organization That Will Impact ITIL4 Adoption 07.06.2021 5:39
A brief discussion about the four things unique to every organization that will impact its transition to ITIL4. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm spe...
Kenneth Hosey Joins the Service Management Leadership Podcast with Jeffrey Tefertiller 03.06.2021 38:23
Kenny joins Jeffrey as the 33rd guest on the Service Management Leadership podcast. Topics are centered around ITIL4 and Digital Transformation Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management...
Morning Tea with Jeffrey - Service Management Anagolous To Pottery 02.06.2021 7:36
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....
Service Management Leadership - Two Perspectives Needed For ITIL4 Transition 01.06.2021 6:21
A brief discussion about two considerations every leaders must understand. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO...
Service Management Leadership - Alignment of Measures and Metrics 31.05.2021 4:29
A brief discussion about aligning measures and metrics. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Busin...
Beth Kaminsky Joins the Service Management Leadership Podcast with Jeffrey Tefertiller 27.05.2021 1:02:52
Beth joins Jeffrey as the 31st guest on the Service Management Leadership podcast. Topics are centered around IT Asset Management, both Hardware and Software Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Serv...
Morning Tea with Jeffrey - Watermelon Metrics 26.05.2021 7:55
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....
Service Management Leadership - Leading and Lagging Indicators 25.05.2021 6:12
A brief discussion about leveraging leading indicators. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Busin...
Service Management Leadership - Three Things To Improve Your ITIL4 Transition 24.05.2021 5:41
A brief discussion about three variables needed to improve your ITIL4 transition. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Managemen...
David Billouz Joins The Service Management Leadership With Jeffrey Tefertiller 20.05.2021 37:11
The topics discussed in this episode revolve around how to transition to ITIL4. It originated from Jeffrey's new book, "ITIL4: The New Frontier". Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO...
Morning Tea with Jeffrey - CMDB 19.05.2021 6:31
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....
Why I Decided Now Was The Right Time To Write The Book "ITIL4: The New Frontier: 18.05.2021 3:17
A brief podcast of why Jeffrey Tefertiller wrote his new book at this time. If your organization needs help adopting ITIL4, reach out to Jeffrey to schedule a no-hassle conversation. Subscribe to this podcast channel so you will not miss any new episodes. We have great content planned for 2021. We will have podcasts throughout the year. Stay tuned as next week's show is one you will not want...
Service Management Leadership - A Different Paradigm For Service Management 17.05.2021 5:52
A brief discussion about how to change a trend impacting Service Management. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CI...
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