Service Management Leadership Podcast
Service Management Leadership Podcast
Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts:■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Wednesday: Kenneth Gonzalez■ Thursday: Jeffrey Tefertiller – Service Management topicsPlease subscribe and rate wherever you listen to podcasts.
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Service Management Leadership Podcast
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Podcast website
Latest episode
Jul 9, 2026
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Episodes
Service Management Leadership - Seeing Things From Our Consumers' Perspective 10.08.2021 9:36
A brief discussion about seeing the consumption of IT services through the eyes of the consumer Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Ser...
Service Management Leadership - Experience Management 09.08.2021 7:01
A brief discussion about Experience Management & XLAs Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Bus...
David Cannon Joins the Service Management Leadership Podcast with Jeffrey Tefertiller 05.08.2021 1:11:19
David joins Jeffrey as the 42nd guest on the Service Management Leadership podcast. Topics are centered around ITIL4, Governance, and Strategy. THIS IS REPUBLISHED FROM A FEW WEEKS AGO. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Je...
Morning Tea with Jeffrey - CMDB as a cornerstone for growth of technology 04.08.2021 5:32
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....
Service Management Leadership - Let's Build a Community 03.08.2021 5:01
A brief discussion about trying to build a community Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business...
Service Management Leadership - Focus on what is important 02.08.2021 6:32
A brief discussion about looking at metrics through the eyes of the consumer Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CI...
Philip DeYoung Joins the Service Management Leadership Podcast with Jeffrey Tefertiller 29.07.2021 45:44
Philip joins Jeffrey as the 41st guest on the Service Management Leadership podcast. Topics are centered around his ITSM journey, the merging of frameworks, and handling P1 Incidents. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss...
Morning Tea with Jeffrey - How to do Change better 28.07.2021 11:12
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....
Service Management Leadership - How easy is it to consume your services? 27.07.2021 8:43
A brief discussion about looking at service consumption through the eyes of the consumer Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Ma...
Service Management Leadership - Our customers need more 26.07.2021 8:27
A brief discussion about why Experience Management is here to stay Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory...
David Ratcliffe Joins the Service Management Leadership Podcast with Jeffrey Tefertiller 22.07.2021 49:09
David joins Jeffrey as the 40th guest on the Service Management Leadership podcast. Topics are centered around Pink22 Conference, Pink Elephant, and the new way of doing business. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey...
Morning Tea with Jeffrey - How to fix the problem 21.07.2021 7:52
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....
Service Management Leadership - Time is flowing by 20.07.2021 5:12
A brief discussion about 2021 goals Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity servi...
Service Management Leadership - It is not the tools fault 19.07.2021 6:04
A brief discussion about ITSM and ITAM tools Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continu...
Kenny Hosey Joins the Service Management Leadership Podcast with Jeffrey Tefertiller 15.07.2021 38:23
Kenny joins Jeffrey as the 39th guest on the Service Management Leadership podcast. Topics are centered around ITIL4 and Digital Transformation. This is republished from a few weeks ago. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. J...
Morning Tea with Jeffrey - A framework is only as good as it is applied 14.07.2021 8:33
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....
Service Management Leadership - Two ways to reduce cost and improve customer experience 13.07.2021 7:39
A brief discussion about two ways to reduce IT costs and improve customer experiences Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Manag...
Service Management Leadership - See, yours is not so bad .... 12.07.2021 6:19
A brief discussion about asset management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity...
Katrina Macdermid Joins the Service Management Leadership Podcast with Jeffrey Tefertiller 08.07.2021 30:03
Kat joins Jeffrey as the 38th guest on the Service Management Leadership podcast. Topics are focused on Human-Centered Design and Service Management. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Mana...
Morning Tea with Jeffrey - Guidance on using external partners 07.07.2021 9:30
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....
Service Management Leadership - What Have We Learned? 06.07.2021 9:47
A brief discussion reflecting on what we have learned over the past 18 months Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, C...
Service Management Leadership - Cannot Win Without Serving 05.07.2021 2:47
A brief discussion about hiring and leaders serving the needs of others Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Adv...
Rory Canavan Joins the Service Management Leadership Podcast with Jeffrey Tefertiller 01.07.2021 34:24
Rory joins Jeffrey as the 37th guest on the Service Management Leadership podcast. Topics are centered around Software Asset Management and Hardware Asset Management. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founde...
Morning Tea with Jeffrey - Stop the madness 30.06.2021 7:06
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....
Service Management Leadership - Value of great leaders 29.06.2021 5:56
A brief discussion about hiring and developing talent Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Busines...
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