Service Management Leadership Podcast
Service Management Leadership Podcast
Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts:■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Wednesday: Kenneth Gonzalez■ Thursday: Jeffrey Tefertiller – Service Management topicsPlease subscribe and rate wherever you listen to podcasts.
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Service Management Leadership Podcast
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Latest episode
Jul 9, 2026
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Episodes
Morning Tea with Jeffrey - Putting the "S" Back In 22.09.2021 9:26
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....
Service Management Leadership - Context and Perspective 21.09.2021 7:40
A brief discussion about the need for context Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Contin...
Service Management Leadership - Co-creating Value 20.09.2021 8:58
A brief discussion about how the service provider and consumer co-create value Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Manage...
David Cannon Joins the Service Management Leadership Podcast with Jeffrey Tefertiller 16.09.2021 1:03:31
David joins Jeffrey to discuss ITIL4 and the ITIL4 book "Digital and IT Strategy". Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Ma...
Morning Tea with Jeffrey - Implementing a Tool ... 15.09.2021 7:14
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....
Service Management Leadership - Focus on Desired Outcomes 14.09.2021 6:22
A brief discussion about desired outcomes Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity...
Service Management Leadership - We have failed ... what now? 13.09.2021 7:21
A brief discussion about how we in the ITSM world have failed Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and...
Joseph DeKonty Joins the Service Management Leadership Podcast with Jeffrey Tefertiller 09.09.2021 58:30
This episode is republished from almost a year ago but still has a lot of valuable Service Management guidance. Joe is a sharp professional who is able to convey his experience well. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is...
Morning Tea with Jeffrey - The pitfalls to avoid 08.09.2021 7:11
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....
Service Management Leadership A new way of looking at things 07.09.2021 8:24
A brief discussion about a new way of looking at things Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Busin...
Service Management Leadership - Why I do what I do 06.09.2021 8:59
A brief discussion about why I am so passionate about helping others Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Adviso...
Steven Ollek Joins the Service Management Leadership Podcast with Jeffrey Tefertiller 02.09.2021 1:06:58
This episode is republished from March but still has a lot of valuable Service Management guidance. Steven is a sharp professional who is able to convey his experience well. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the...
Morning Tea with Jeffrey - Addressing Unhappiness in IT Service Delivery 01.09.2021 5:54
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....
Service Management Leadership - Seeing Service Management & SLAs through an Experience Lens 31.08.2021 6:35
A brief discussion about seeing SLAs & Service Management through an Experience lens Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Ma...
Service Management Leadership - IT Service Delivery and a Deli 30.08.2021 6:56
A brief discussion using a deli as a way of viewing service delivery Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Adviso...
Jeevan Lobo Joins the Service Management Leadership Podcast with Jeffrey Tefertiller 26.08.2021 46:23
Jeevan joins Jeffrey as the 44th guest on the Service Management Leadership podcast. Topics are centered around the IT service delivery models. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Mana...
Morning Tea with Jeffrey - In a world filled with constraints ... 25.08.2021 4:28
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....
Service Management Leadership - How to handle the chaos 24.08.2021 5:43
A brief discussion about addressing the chaos Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Contin...
Service Management Leadership - Removing Bureacracy 23.08.2021 6:43
A brief discussion about removing bureaucracy Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Contin...
Waseem Ahmed Joins the Service Management Leadership Podcast with Jeffrey Tefertiller 19.08.2021 24:43
Waseem joins Jeffrey as the 43rd guest on the Service Management Leadership podcast. Topics are centered around the impact of COVID on Service Management and looking forward to what lies ahead. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to...
Morning Tea with Jeffrey - Most People Say We Are Measuring The Wrong Things ... They Are Correct 18.08.2021 9:49
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....
Service Management Leadership - Continual Improvement 17.08.2021 5:40
A brief discussion about improving ITSM processes to reflect current business needs and desired outcomes Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializi...
Service Management Leadership - Incorporating all technology in your ITSM & ITAM programs 16.08.2021 5:18
A brief discussion about incorporating all technology into your ITSM & ITAM programs Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Ma...
Alexander Golev Joins the Service Management Leadership Podcast with Jeffrey Tefertiller 12.08.2021 27:02
Alexander joins Jeffrey as the 43rd guest on the Service Management Leadership podcast. Topics are centered around Windows365 product launch. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management L...
Morning Tea with Jeffrey - CMDB Cautionary Tales 11.08.2021 9:26
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....
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