Service Management Leadership Podcast
Service Management Leadership Podcast
Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts:■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Wednesday: Kenneth Gonzalez■ Thursday: Jeffrey Tefertiller – Service Management topicsPlease subscribe and rate wherever you listen to podcasts.
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Service Management Leadership Podcast
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Latest episode
Jul 9, 2026
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Episodes
Service Management Leadership - How to Measure Better 02.11.2021 9:12
A brief discussion about measuring. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity servi...
Service Management Leadership - How do you handle incidents or changes to technology not in the CMDB? 01.11.2021 4:20
A brief discussion about the importance of the CMDB Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business...
Service Management Leadership - CMDB Accuracy 01.11.2021 6:46
A brief discussion about the CMDB. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity servic...
Service Management Leadership - Including all Assets and CIs 31.10.2021 3:33
A brief discussion about Including all assets and CIs in your program Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advis...
Special Episode as Waseem Ahmed, Jeevan Lobo, & Kenny Hosey join Jeffrey Tefertiller on the Service Management Leadership Podcast to Help Celebrate a Milestone 28.10.2021 25:21
Wassem, Jeevan, & Kenny bring an immense amount of knowledge to the podcast and we wanted to celebrate this milestone with people who helped us attain the honor. Topics include obstacles and how to overcome them for the next five years in IT. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned a...
Morning Tea with Jeffrey - Simplify! 27.10.2021 7:36
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....
Service Management Leadership - Watermelon, Kiwi, and Oranges 26.10.2021 8:57
A brief discussion about the implications of metrics. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Busines...
Service Management Leadership - Lack of IT Performance (from Vanson Bourne Report) 25.10.2021 9:03
A brief discussion about 5 key takeaways from a recent Vanson Bourne report. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CI...
David Cannon joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast 21.10.2021 35:48
David is a prolific ITIL author and leader who discusses his new book on the podcast, "Acquiring and Managing Cloud Services". This book addresses much of the pain experienced by organizations seeking to manage services with some or all parts residing in the cloud. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership commun...
Morning Tea with Jeffrey - Aspects of a Successful CMDB 20.10.2021 6:39
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....
Service Management Leadership - The Decline (and Importance) of Release and Deployment 19.10.2021 10:21
A brief discussion about Release Management and Deployment Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advis...
Service Management Leadership - Strive to be the Best 18.10.2021 7:09
A brief discussion about the pursuit of excellence Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business C...
James Moy joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast 14.10.2021 53:50
James brings a wealth of knowledge about the asset management world. This is republished from almost a year ago. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm sp...
Morning Tea with Jeffrey - Learning from the Facebook Disaster 13.10.2021 10:42
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....
Service Management Leadership - Sometimes, Good Enough is Good Enough 12.10.2021 4:44
A brief discussion about chasing perfection Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continui...
Service Management Leadership - Diving Deeper on Metrics 11.10.2021 10:36
A brief discussion about Metrics Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services...
Alex Fullick Joins the Service Management Leadership Podcast with Jeffrey Tefertiller 07.10.2021 52:16
Alex joins Jeffrey to discuss his new book on the topic of Business Impact Analysis Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Managem...
Morning Tea with Jeffrey - "The Great Resignation" Fallacy 06.10.2021 8:19
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....
Service Management Leadership - Trust 05.10.2021 8:53
A brief discussion about Trust Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services....
Service Management Leadership - The Best Ability is Availability 04.10.2021 10:20
A brief discussion about Availability Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity ser...
Cyrus Howells Joins the Service Management Leadership Podcast with Jeffrey Tefertiller 30.09.2021 43:03
Cy joins Jeffrey to discuss Service Management process and maturity (this is republished from last December) Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specia...
Morning Tea with Jeffrey - Empathy 29.09.2021 7:43
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....
Service Management Leadership - Solving the Conflict 28.09.2021 7:18
A brief discussion about the disconnect between service providers and consumers Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management,...
Service Management Leadership - Accelerating Rates of Change 27.09.2021 10:40
A brief discussion about the upcoming rates of change Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Busines...
Rory Canavan Joins the Service Management Leadership Podcast with Jeffrey Tefertiller 23.09.2021 1:03:35
David joins Jeffrey to discuss IT Asset Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business C...
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