Service Management Leadership Podcast
Service Management Leadership Podcast
Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts:■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Wednesday: Kenneth Gonzalez■ Thursday: Jeffrey Tefertiller – Service Management topicsPlease subscribe and rate wherever you listen to podcasts.
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Service Management Leadership Podcast
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Latest episode
Jul 9, 2026
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Episodes
Service Management Leadership - Misconceptions of Experience Management 17.11.2021 3:42
A brief discussion about Experience Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Conti...
Morning Tea with Jeffrey - Most Organizations Do Not Do Knowledge Management Well. Why Not? 17.11.2021 4:55
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....
Service Management Leadership - SLAs vs XLAs 16.11.2021 3:54
A brief discussion about XLAs Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. &...
Service Management Leadership - Why a Viable Service Catalog Matters 16.11.2021 7:08
A brief discussion about service catalog Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity...
Service Management Leadership - Experience Matters 15.11.2021 3:05
A brief discussion about Experience Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Conti...
Service Management Leadership - Why we need a Service Catalog 15.11.2021 8:29
A brief discussion about the service catalog Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continu...
Service Management Leadership - Assessing Maturity 14.11.2021 5:29
A brief discussion about assessing maturity Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continui...
Service Management Leadership - Do you think your current metrics and SLAs capture how well IT services are delivered? 13.11.2021 4:14
A brief discussion about metrics and measures Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Contin...
Service Management Leadership - Measuring Service Performance Better 12.11.2021 4:07
A brief discussion about measuring service performance Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Busine...
Service Management Leadership - Engaging with stakeholders 11.11.2021 3:21
A brief discussion about stakeholder engagement Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Cont...
David Cannon joins Jeffrey Tefertiller on the Service Management Leadership Podcast (special episode) 11.11.2021 43:17
David asked to interview Jeffrey for this week's podcast. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, a...
Service Management Leadership - Expect Resistance When Striving For Excellence 10.11.2021 3:30
A brief discussion about expecting resistance Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Contin...
Morning Tea with Jeffrey - We are all in this together ... 10.11.2021 6:47
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....
Service Management Leadership - Doing Change Management Better 09.11.2021 3:47
A brief discussion about doing Change Management better Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Busin...
Service Management Leadership - Why we keep metrics 09.11.2021 8:38
A brief discussion about metrics Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services...
Service Management Leadership - 2 Ways to improve service delivery 08.11.2021 5:19
A brief discussion about 2 ways to improve service delivery Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and B...
Service Management Leadership - Why Metrics Miss The Mark 08.11.2021 8:54
A brief discussion about metrics Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services...
Service Management Leadership - Measurement 07.11.2021 3:20
A brief discussion about measuring progress Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continui...
Service Management Leadership - How can we incorporate the new technology into the self-service? 06.11.2021 3:27
A brief discussion about self-service Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity ser...
Service Management Leadership - Next steps with Asset Register and CMDB 05.11.2021 4:25
A brief discussion about improving Asset Register and CMDB Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Bu...
Service Management Leadership - How to start doing things right in ITSM & ITAM 04.11.2021 3:38
A brief discussion about Release Management and Deployment Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advis...
Akshay Anand joins Jeffrey Tefertiller on the Service Management Leadership Podcast 04.11.2021 48:39
Akshay is an ITIL Ambassador who brings an immense amount of knowledge to the podcast. Topics include enterprise service management, governance, and continual improvement. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder...
Service Management Leadership - How can you prepare for software renewals and audits if you do not know the estate? 03.11.2021 4:09
A brief discussion about software asset management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business C...
Morning Tea with Jeffrey - Times Are Changing 03.11.2021 4:54
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....
Service Management Leadership - Imagine planning hardware refresh cycles for unknown assets 02.11.2021 3:35
A brief discussion about hardware refresh cycles Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Con...
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