Service Management Leadership Podcast

Technology EN ↓ 1167 episodes

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts:■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Wednesday: Kenneth Gonzalez■ Thursday: Jeffrey Tefertiller – Service Management topicsPlease subscribe and rate wherever you listen to podcasts.

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Service Management Leadership Podcast

Episodes

Service Management Leadership - Experience Management is Here To Stay 04.12.2021 5:42

A brief discussion about Experience Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Conti...

Service Management Leadership - It is not the tool's fault 03.12.2021 3:50

A brief discussion about tools Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services....

Service Management Leadership - Three Reasons Why You Should Develop Run Books 02.12.2021 4:14

A brief discussion about Knowledge Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Contin...

Allen Dixon Joins the Service Management Leadership Podcast with Jeffrey Tefertiller 02.12.2021 30:07

Allen joins Jeffrey this week on the Service Management Leadership podcast.  Topics range from his journey to service management and his guidance for those looking to get into the field. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss. Je...

Service Management Leadership - Two ways consumers of IT services directly interact with IT 01.12.2021 3:18

A brief discussion about improving the ways people interact with IT Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisor...

Service Management Leadership - Maturing Change Management/Enablement 30.11.2021 4:15

A brief discussion about Change Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuit...

Service Management Leadership - CMDB Governance 30.11.2021 4:00

A brief discussion about the CMDB Governance Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continu...

Service Management Leadership - Removing Bureaucracy From Change Management 29.11.2021 4:23

A brief discussion about Change Management bureaucracy Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Busine...

Service Management Leadership - Putting Lipstick on a Pig 29.11.2021 5:32

A brief discussion about addressing the issue not the optics Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and...

Service Management Leadership - The tools are not the problem 28.11.2021 2:30

A brief discussion about addressing the real issues Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business...

Service Management Leadership - Avoiding Collisions 27.11.2021 3:14

A brief discussion about avoiding Change collisions Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business...

Service Management Leadership - Everything Should Be Focused On Solving Business Problems 26.11.2021 2:09

A brief discussion about focusing on the right things Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Busines...

Service Management Leadership - Measuring ITSM Maturity 25.11.2021 3:21

A brief discussion about measuring ITSM maturity Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Con...

Service Management Leadership - Thanksgiving 25.11.2021 3:40

A brief discussion about pausing and being thankful Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business...

Service Management Leadership - Service Management Research 24.11.2021 3:41

A brief discussion about Service Management research Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business...

Morning Tea with Jeffrey - Leadership 24.11.2021 6:33

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us....

Service Management Leadership - Experience is cumulative 23.11.2021 3:21

Service Management Leadership - Service Management Office 23.11.2021 5:42

A brief discussion about the service management office Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Busine...

Service Management Leadership - XMO 22.11.2021 2:59

A brief discussion about Experience Management Office Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Busines...

Service Management Leadership - The Relationship Between Change and CMDB 22.11.2021 4:39

A brief discussion about teh CMDB Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity service...

Service Management Leadership - Understanding XLAs 21.11.2021 2:23

A brief discussion about understanding XLAs Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continui...

Service Management Leadership - Measuring the Right Things 20.11.2021 3:39

A brief discussion about measuring the right things Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business...

Service Management Leadership - 2 Experience Management Considerations 19.11.2021 3:27

A brief discussion about Experience Management considerations Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and...

Service Management Leadership - Why Experience Matters 18.11.2021 4:41

A brief discussion about why Experience matter Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Conti...

Katrina Macdermid Joins the Service Management Leadership Podcast with Jeffrey Tefertiller 18.11.2021 40:05

Kat joins Jeffrey as the first guest on the Service Management Leadership podcast. This republished podcast is our first, and Kat was a gracious guest. Topics range from her journey to ITIL Master to Kat's view of IT.  She brings a wealth of information to the discussion.  Visit Kat's website to view her posts and podcasts.  Each week, Jeffrey will be interviewing guests from the te...