Service Management Leadership Podcast

Technology EN ↓ 1167 episodes

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts:■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Wednesday: Kenneth Gonzalez■ Thursday: Jeffrey Tefertiller – Service Management topicsPlease subscribe and rate wherever you listen to podcasts.

Author

Service Management Leadership Podcast

Episodes

Service Management Leadership - Improving Your CMDB 15.01.2026 7:27

In this episode, Jeffrey discusses one method to improving your CMDB Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.ser...

Service Management Leadership - Evaluating Competing Initiatives 12.01.2026 9:49

In this episode, Jeffrey discusses how to evaluate competing initiatives Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www...

Service Management Leadership - You Must Get Closer to Understand 08.01.2026 5:18

In this episode, Jeffrey discusses the need to get closer to the issue in order to understand Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm...

Service Management Leadership - Data 06.01.2026 4:59

In this episode, Jeffrey discusses trusting data. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....

Service Management Leadership - Incorporating AI 01.01.2026 4:49

In this episode, Jeffrey discusses how to incorporate AI Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanageme...

Service Management Leadership - Acknowledging Our Reliance on Technology 29.12.2025 6:57

In this episode, Jeffrey discusses how we need to adapt given our increasing reliance on technology Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. Th...

Service Management Leadership - Merry Christmas and Happy Holidays 25.12.2025 1:01

We - at Service Management Leadership - want to wish you all the best this holiday season

Service Management Leadership - Delivery Should Match the Maturity 22.12.2025 7:02

In this episode, Jeffrey discusses the need to match our service delivery to our maturity Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm&#39...

Service Management Leadership - Value of Expertise 18.12.2025 5:46

In this episode, Jeffrey discusses the value of expertise Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagem...

Service Management Leadership - Doing the Small Things Well 15.12.2025 5:48

In this episode, Jeffrey discusses the need to do the small things - like decommissioning - well. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The...

Service Management Leadership - Should Service Management Be Centralized or Decentralized? 11.12.2025 6:15

In this episode, Jeffrey discusses the topic of centralized versus decentralized service management Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. Th...

Service Management Leadership - Are You a Chef or a Baker 08.12.2025 5:20

In this episode, Jeffrey discusses the difference between a chef and a baker. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website i...

Service Management Leadership - Knowledge Management 04.12.2025 6:02

In this episode, Jeffrey discusses the need for Knowledge Management Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.ser...

Ep 69: “People First: Reality Check” – James Finister, Part 3 04.12.2025 41:12

In the Season 2 finale, James Finister and I explore career evolution across life stages, questioning whether IT truly puts people first despite claiming to. We discuss age-and-stage development, the limits of online training for life skills, authenticity in service delivery, and why human connection remains irreplaceable in our technology-driven world.

Service Management Leadership - What Behaviors Are You Incentivizing? 01.12.2025 3:33

In this episode, Jeffrey encourages leaders to examine what they incentivize because that is what they will receive. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continui...

“Talk to People. That’s Where the Real Learning Happens.” – Rina Brahmbhatt and Ramy Shehata 28.11.2025 10:52

Service Notes Podcast is your go-to resource for all things service management . Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational c...

Service Management Leadership - Omelets, Not Eggs 27.11.2025 3:05

In this episode, Jeffrey discusses how leaders should seek outcomes, not activities. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's we...

Service Management Leadership - AI Governance 24.11.2025 4:45

In this episode, Jeffrey discusses AI and AI governance. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanageme...

“Mentors Shape Your Career—Conversations Shape Your Growth” – Rina Brahmbhatt and Ramy Shehata 21.11.2025 9:36

Service Management Leadership - Service Management Office (SMO) 20.11.2025 7:40

In this episode, Jeffrey discusses the Service Management Office (SMO) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.s...

Ep 68: “Beyond Technical Skills Alone” – James Finister, Part 2 20.11.2025 32:26

In Episode 68, James Finister and I continue exploring human value in technology organizations. We discuss empowered decision-making versus command-and-control, the shift from liberal arts to job training in education, why technical expertise alone fails, and how metrics and standardization undermine the diverse skills teams actually need.

Service Management Leadership - Before You Implement a Tool 17.11.2025 3:46

In this episode, Jeffrey shares two aspects to execute before implementing your next tool. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm&#3...

“Wrong Data In, Wrong Decisions Out: The Human Edge in an AI World” – Rina Brahmbhatt and Ramy Shehata 14.11.2025 10:31

Service Management Leadership - CMDB Part 5 13.11.2025 4:18

In this episode, Jeffrey continues series on the CMDB, discussing services Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is w...

Ep 67: “Human Intelligence Remains Irreplaceable” – James Finister, Part 1 13.11.2025 25:23

In Episode 67, I reconnect with James Finister to explore how people are becoming devalued as "just resources" in the AI era. We discuss the irreplaceable role of human emotional intelligence, the service desk as organizational diamond, military decision-making wisdom, and why automation can't replace human judgment and empathy.