Service Management Leadership Podcast

Technology EN ↓ 1167 episodes

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts:■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Wednesday: Kenneth Gonzalez■ Thursday: Jeffrey Tefertiller – Service Management topicsPlease subscribe and rate wherever you listen to podcasts.

Author

Service Management Leadership Podcast

Episodes

Service Management Leadership - Mental Models 13.04.2026 4:30

In this episode, Jeffrey discusses mental models. Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Bus...

Service Management Leadership - Technical Debt 09.04.2026 9:53

In this episode, Jeffrey discusses technical debt. Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Bu...

Service Management Leadership - Everything We Do Must Satisfy 1 of 2 Things 06.04.2026 4:09

In this episode, Jeffrey discusses how everything we do must satisfy 1 of 2 things. Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset...

Service Management Leadership - Doing Change Mgmt Better 02.04.2026 5:43

In this episode, Jeffrey discusses doing Change Management better. Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO...

Service Management Leadership - Managed Services 30.03.2026 7:22

In this episode, Jeffrey discusses managed services. Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and...

Service Management Leadership - Value of the CMDB 26.03.2026 3:42

In this episode, Jeffrey discusses the value of the CMDB. Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory,...

Service Management Leadership - We Need More Knowledge 23.03.2026 4:53

In this episode, Jeffrey discusses the need for more knowledge in our technology organizations. Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Manag...

Service Management Leadership - Three Things To Know About Modernization Projects 19.03.2026 4:24

In this episode, Jeffrey discusses three things leaders must know about modernization projects. Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Manag...

Service Management Leadership - Stakeholder Management 16.03.2026 5:58

In this episode, Jeffrey discusses stakeholder management. Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory...

Service Management Leadership - Should We Rethink Our Support Models? 12.03.2026 6:23

In this episode, Jeffrey discusses the possibility of rethinking our current support model that was developed decades ago. Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm sp...

Service Management Leadership - Security is Risk Acceptance 09.03.2026 5:27

In this episode, Jeffrey discusses cybersecurity/information security. Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management,...

Service Management Leadership - Leaders Must Take Ownership in Decision-Making 05.03.2026 5:12

In this episode, Jeffrey discusses leadership decision-making. Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advi...

Service Management Leadership - How to Implement a Tool Correctly the First Time 02.03.2026 6:52

In this episode, Jeffrey discusses tool implementation. Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, a...

Service Management Leadership - Four Ingredients for An Awesome CMDB 26.02.2026 3:31

In this episode, Jeffrey discusses four ingredients for an awesome CMDB. Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management...

Service Management Leadership - The Difference Between An Asset and A Configuration item 23.02.2026 9:42

In this episode, Jeffrey discusses the difference between an asset and a configuration item (CI). Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Man...

Service Management Leadership - AI Governance 19.02.2026 3:54

In this episode, Jeffrey discusses AI Governance Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. ...

Service Management Leadership - Two CSFs Required For Every New Project 16.02.2026 4:43

In this episode, Jeffrey discusses how leaders can evaluate projects Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.ser...

Service Management Leadership - Helping Your Service Management Program Become Relevant Again 12.02.2026 3:41

In this episode, Jeffrey discusses how to help your service management organization become relevant again Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services...

Service Management Leadership - Do Not Treat AI Initiatives Like Other Tech Projects 09.02.2026 5:45

In this episode, Jeffrey encourages leaders not to treat AI projects like other technology projects Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. Th...

Service Management Leadership - Assessment 05.02.2026 1:42

In this episode, Jeffrey talks about the Service Management Leadership service offering of an assessment Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services....

Service Management Leadership - Adoption 02.02.2026 4:17

In this episode, Jeffrey discusses how to gain adoption Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagemen...

Service Management Leadership - SMO Part 2 29.01.2026 5:15

In this episode, Jeffrey discusses the Service Management Office (SMO) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.s...

Service Management Leadership - Data-Based Decisions 26.01.2026 4:25

In this episode, Jeffrey discusses data-based decisions Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagemen...

Service Management Leadership - SMO Part 1 22.01.2026 3:58

Service Management Leadership - Service Delivery 19.01.2026 7:38

In this episode, Jeffrey discusses service delivery Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us...