Service Management Leadership Podcast

In this episode, Jeffrey encourages leaders to consider two unspoken critical success factors for their next initiative. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Cont...

Service Notes Podcast is your go-to resource for all things service management . Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational c...

In this episode, Jeffrey continues his series on the CMDB, discussing ongoing governance Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.   The firm'...

In this episode, Jeffrey discusses the topic of risk and how we must learn to acknowledge and accept or mitigate the risk. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Co...

Service Notes Podcast is your go-to resource for all things service management . Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational c...

In this episode, Jeffrey continues his series on the CMDB, gaining stakeholder adoption Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.   The firm's...

In Episode 66, Andrew Davis and I continue our conversation, examining the intersection of ethical capitalism and economic turbulence. We explore "LAME" (Layoffs As Marketing Exercises), the empathy gap in AI systems, trust erosion in organizations, and how maximizing Natural Intelligence helps navigate uncertainty with wisdom rather than fear.

In this episode, Jeffrey encourages leaders to learn how to make decisions with imperfect and flawed data. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity service...

Service Notes Podcast is your go-to resource for all things service management . Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational c...

In this episode, Jeffrey continues his series on the CMDB, discussing scope and governance Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.   The firm&#3...

In this episode, Jeffrey encourages leaders not to try to solve for every edge case and to focus on the fundamentals. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continu...

Service Notes Podcast is your go-to resource for all things service management . Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational c...

In this episode, Jeffrey begins a series on the CMDB, emphasizing the relationships between Change and Config (CMDB) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continui...

In Episode 65, I reconnect with Andrew Davis after his transition from AutoRabbit. We explore his unique journey from Buddhist monk to DevOps specialist, discussing how pain signals necessary change, why technology alone can't solve collaboration problems, and his new venture Living Code integrating personal transformation with organizational performance.

In this episode, Jeffrey tells a story from his past. It appeals to all aspects of service delivery. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.   T...

Service Notes Podcast is your go-to resource for all things service management . Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational c...

In this episode, Jeffrey uses a corollary in project management to emphasize why service management leaders should invest in people and processes Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Ad...

In this episode, Jeffrey discusses ServiceNow Best Practices from RedRiver.com, Part 3 Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.   The firm's...

Service Notes Podcast is your go-to resource for all things service management . Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational c...

In this episode, Jeffrey discusses the ITSM.tools blog on best practices for user experience Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.   The firm&...

In this episode, Jeffrey discusses ServiceNow Best Practices from RedRiver.com, Part 2 Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.   The firm's...

Service Notes Podcast is your go-to resource for all things service management . Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational c...

In this episode, Jeffrey discusses why many organizations choose not to transition to ITIL4 Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.   The firm&#...

In this episode, Jeffrey discusses ServiceNow Best Practices from RedRiver.com, Part 1 Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.   The firm's...

Service Notes Podcast is your go-to resource for all things service management . Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...