Service Management Leadership Podcast

Technology EN ↓ 1167 episodes

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts:■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Wednesday: Kenneth Gonzalez■ Thursday: Jeffrey Tefertiller – Service Management topicsPlease subscribe and rate wherever you listen to podcasts.

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Service Management Leadership Podcast

Episodes

Service Management Leadership - Guest Host Luigi Ferri Talking About Risk Retention 15.03.2024 4:01

Luigi Ferri takes the mic to talk about Risk Retention in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one...

Service Management Leadership - Transparency 14.03.2024 5:52

A brief discussion about transparent metrics Use this link to sign up for the Global ITAM Summit: https://forms.gle/ZGPCK8PbtxbvPupq6 Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and...

Improve service mapping with Value Streams 13.03.2024 15:57

The ability to map IT services to business activity is a key part of service management - but many organizations struggle to do this. This episode considers how value streams could help to improve service mapping accuracy and use

Ep 06 - To Train or Not To Train, Part 2 13.03.2024 38:47

kengon continues the conversation with Mark Edmead on the state of the training and development market and how people should be thinking about it

Service Management Leadership - Artificial Intelligence and ITSM 11.03.2024 8:47

A brief discussion about AI in ITSM Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has b...

Service Management Leadership - Guest Host Luigi Ferri Talking About Risk Tolerance Line 08.03.2024 4:22

Luigi Ferri takes the mic to talk about Risk Tolerance Line in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is...

Service Management Leadership - Importance of ITAM Processes 07.03.2024 5:29

A brief discussion about the importance of asset management processes and their relative importance Use this link to sign up for the Global ITAM Summit: https://forms.gle/ZGPCK8PbtxbvPupq6 Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in S...

Ep. 005 - "To Train or Not To Train, Part 1" 06.03.2024 29:24

This week we start a two-part discussion on professional training and development with Mark Edmead of MTE Advisors

David and Malek talk Value Streams 04.03.2024 17:26

Value streams are an important part of ITIL 4. What are they, and why are they so important? David Cannon of PeopleCert and Malek Haddad of AHEAD discuss the practical importance of value streams for Service Management

Service Management Leadership - The AT&T Outage and ITSM 04.03.2024 10:20

A brief discussion about the AT&T outage Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeff...

Service Management Leadership - Guest Host Luigi Ferri Talking About Risk 01.03.2024 4:29

Luigi Ferri takes the mic to talk about Risk in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will n...

Service Management Leadership - ITAM Importance 29.02.2024 5:45

A brief discussion about the different areas of asset management and their relative importance Use this link to sign up for the Global ITAM Summit: https://forms.gle/ZGPCK8PbtxbvPupq6 Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Servic...

Episode 4 - "Technostress, Part 2" 28.02.2024 22:23

In this episode, kengon wraps up his conversation with Hank Marquis on "Technostress," talking about impacts, assessment methods, and actions to take

David Cannon and Ken Jarvis Discuss Benefits of Incorporating ITIL - Cybersecurity 27.02.2024 7:03

In this episode, David & Ken talk about how incorporating ITIL can benefit cybersecurity

Service Management Leadership - The Importance of ITIL/ITSM 26.02.2024 8:53

A brief discussion about ITIL/ITSM from a tech beacon article Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemana...

Service Management Leadership - Guest Host Luigi Ferri Talking About Business Case 23.02.2024 3:37

Luigi Ferri takes the mic to talk about Business Case in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one y...

Service Management Leadership - Technical Debt 22.02.2024 7:27

A brief discussion about technical debt in the context of asset management Use this link to sign up for the Global ITAM Summit: https://forms.gle/ZGPCK8PbtxbvPupq6 Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset...

Episode 003 - Technostress, Part 1 21.02.2024 18:52

In this episode, kengon has his first guest -- Dr. Hank Marquis! The topic of the week is "Technostress" and you're not going to want to miss this one.

David Cannon and Ken Jarvis Discuss Benefits of Incorporating ITIL - Attract People 20.02.2024 7:11

In this episode, David & Ken talk about how incorporating ITIL helps attract and retain people

Service Management Leadership - The Broad ITSM World 19.02.2024 5:48

A brief discussion about ITSM Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the...

Service Management Leadership - Guest Host Luigi Ferri Talking About Warranty 16.02.2024 3:34

Luigi Ferri takes the mic to talk about Warranty in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you wi...

Service Management Leadership - Asset Lifecycle Management 15.02.2024 5:46

A brief discussion about asset lifecycle management Use this link to sign up for the Global ITAM Summit: https://forms.gle/ZGPCK8PbtxbvPupq6 Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisor...

Episode 2 - “I See What You’re Saying” – The Power of Visual Communication 14.02.2024 15:52

In this episode kengon walks us through how to get started with visual communication and why it's important to start developing this skill NOW!

David Cannon and Ken Jarvis Discuss Benefits of Incorporating ITIL - Helping Innovation 13.02.2024 10:11

In this episode, David & Ken talk about how ITIL helps innovation

Service Management Leadership - Measure Twice, Cut Once 12.02.2024 6:25

A brief discussion about metrics and measuring Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffre...