Service Management Leadership Podcast

Technology EN ↓ 1167 episodes

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts:■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Wednesday: Kenneth Gonzalez■ Thursday: Jeffrey Tefertiller – Service Management topicsPlease subscribe and rate wherever you listen to podcasts.

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Service Management Leadership Podcast

Episodes

Service Management Leadership - Guest Host Luigi Ferri Talking About Utility 09.02.2024 3:35

Luigi Ferri takes the mic to talk about Utility in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you wil...

Service Management Leadership - Asset Management Opportunities 08.02.2024 8:49

A brief discussion about asset management Use this link to sign up for the Global ITAM Summit: https://forms.gle/ZGPCK8PbtxbvPupq6 Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Bus...

Episode 01 - Hats Off To You 07.02.2024 17:37

kengon kicks off the series with a discussion of the book "Six Thinking Hats" by Edward De Bono

David Cannon and Ken Jarvis Discuss Benefits of Incorporating ITIL - Operational Stability 06.02.2024 8:32

In this episode, David & Ken talk about how ITIL improves operational stability

Service Management Leadership - Schrodinger's Cat and ITSM 05.02.2024 5:51

A brief discussion about objectivity in our ITSM programs Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanageme...

Service Management Leadership - Guest Host Luigi Ferri Talking About Service Relationship 02.02.2024 3:22

Luigi Ferri takes the mic to talk about Service Relationship in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show i...

Service Management Leadership - Viewing Our Asset Management Programs Differently 01.02.2024 4:36

A brief discussion about two perspectives we should have for asset management Use this link to sign up for the Global ITAM Summit: https://forms.gle/ZGPCK8PbtxbvPupq6 Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Ass...

Esoteric Curiosities - The Beginning 31.01.2024 9:10

This is the inaugural episode of Esoteric Curiosities -- a podcast with Kenneth ("kengon") Gonzalez. This one has a simple intent: Get to know kengon a little. Ready? Let's go!

David Cannon and Ken Jarvis Discuss Benefits of Incorporating ITIL - Cost Savings 30.01.2024 9:30

In this episode, David & Ken talk about direct savings of using incorporating ITIL

Service Management Leadership - Understanding the Potential Outcomes 29.01.2024 3:50

A brief discussion about digital transformation Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. J...

Service Management Leadership - Guest Host Luigi Ferri Talking About Service Level Agreements 26.01.2024 3:24

Luigi Ferri takes the mic to talk about Service Level Agreements in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's sh...

Service Management Leadership - A Gartner Article On Technical Debt 25.01.2024 8:24

A brief discussion about technical debt Here is the link to sign up for the Global ITAM Summit: https://forms.gle/ZGPCK8PbtxbvPupq6 Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Bu...

David Cannon Discusses The Future Of IT Service Management 23.01.2024 18:22

This is a great episode where David talks about the many aspects that contribute to what service management will become in the future.

Service Management Leadership - One View of The Future Of ITSM 22.01.2024 7:41

A brief discussion about the future of service management Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanageme...

Service Management Leadership - Guest Host Luigi Ferri Talking About Service Consumption 19.01.2024 3:31

Luigi Ferri takes the mic to talk about Service Consumption in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is...

Service Management Leadership - Is Data An Asset? 18.01.2024 4:59

A brief discussion about treating data like an asset Here is the link to sign up for the Global ITAM Summit: https://forms.gle/ZGPCK8PbtxbvPupq6 Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Adv...

David Cannon Discusses The Vision For ITIL In The Americas 16.01.2024 9:23

In this episode, David talks about what we should expect for ITIL in the Americas. It is an exciting time for the ITIL product.

Service Management Leadership - A Retread Service Management Program 15.01.2024 6:47

A brief discussion about service management Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffr...

Service Management Leadership - Guest Host Luigi Ferri Talking About Organizational Velocity 12.01.2024 3:34

Luigi Ferri takes the mic to talk about Organizational Velocity in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's sho...

Service Management Leadership - Transforming An Asset Management Program 11.01.2024 7:59

A brief discussion about hardware asset management Here is the link to sign up for the Global ITAM Summit: https://forms.gle/ZGPCK8PbtxbvPupq6 Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advis...

David Cannon Discusses The Broad PeopleCert Portfolio 09.01.2024 11:44

In this episode, David discusses the broad PeopleCert portfolio and how the different products fit together.

Service Management Leadership - The Lens For Service Management 08.01.2024 5:57

A brief discussion about thinking of service management through the lens of the four dimensions Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The fir...

Service Management Leadership - Guest Host Luigi Ferri Talking About Organizational Resilience 05.01.2024 3:57

Luigi Ferri takes the mic to talk about Organizational Resilience in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's s...

Service Management Leadership - Why Hardware Asset Management is Important 04.01.2024 8:56

A brief discussion about hardware asset management Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....

David Cannon Discusses His New Role At PeopleCert 02.01.2024 14:24

David Cannon is the new Director of the Americas for PeopleCert and discusses how it transpired.