Service Management Leadership Podcast

A brief discussion about Brooks Law and its impact on IT Asset Management https://www.linkedin.com/events/globalitamsummit7178801112748105730/comments/ Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).

In this episode, kengon continues the conversation with John Kleist on how SFIA can provide value to organizations, hiring managers, and individual practitioners.

A brief discussion about artificial intelligence governance Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanage...

Luigi Ferri takes the mic to talk about Anomaly Detection versus Behavior Detection in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned a...

A brief discussion about HAM https://www.linkedin.com/events/globalitamsummit7178801112748105730/comments/ Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).

In this Episode, kengon starts a discussion with John Kleist around the value of SFIA (Skills Framework for the Information Age) to organizations, managers, and employees alike

A brief discussion about artificial intelligence Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  ...

Luigi Ferri takes the mic to talk about Active Attack in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one y...

A brief discussion about the compounding nature of technology https://www.linkedin.com/events/globalitamsummit7178801112748105730/comments/ Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).

In this episode, kengon invites Mart Rovers back for a conversation around his work with Design Thinking in the context of organizations

Malek Haddad and David Cannon talk about how using the concept of Value Streams in ITIL 4 could make a significant difference in the effective management of major incidents - not just for IT!

A brief discussion about artificial intelligence Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  ...

Luigi Ferri takes the mic to talk about Access Control Policy in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show...

A brief discussion about the conformance of shoes https://www.linkedin.com/events/globalitamsummit7178801112748105730/comments/ Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).

In this Episode, kengon walks through some basic aspects of training and development: Common reasons why to NOT engage in training and development How to build a list of meaningful resources A strategy for how to move forward powerfully

David Cannon and Malek Haddad discuss how understanding value streams helps to manage IT changes more effectively

A brief discussion about the recent outages Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffr...

Luigi Ferri takes the mic to talk about Exploitation in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one yo...

A brief discussion about total cost of ownership Use this link to sign up for the Global ITAM Summit: https://www.linkedin.com/events/globalitamsummit7178801112748105730/comments/ Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Ma...

In this episode, kengon talks with Mart Rovers of Interprom about the role and relevancy of standards in today's organizations

A brief discussion about expertise Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has be...

Luigi Ferri takes the mic to talk about Horizon Scanning in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is on...

A brief discussion about transparent metrics Use this link to sign up for the Global ITAM Summit: https://forms.gle/ZGPCK8PbtxbvPupq6 Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and...

In this episode, kengon will take a slight departure to examine what it means to be an analyst, what it takes to be successful at being one, and offers some tips on how to think about working with analysts from a customer's perspective.

A brief discussion about the CMDB Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has bee...