Service Industry Success

What is the number one thing that slow progress for business owners? It's uncertainty about what they are trying to build or accomplish.  How do you overcome that? Answer these 2 questions!

Are the terms process, procedure and checklist interchangeable? Does it really matter in service industries  if we don't call them by the proper names? Why does any of this matter?  Tune it to find out!

This is the final installment of our seven-part series of the 'Seven Deadly Defects', which are the seven most common reasons a business will fail.  In this episode, we take on the one we have probably all witnessed in our careers - poor leadership.

The number of businesses that fail is staggering. We have all heard the statistics. But, what are we supposed to do with this knowledge? There isn't much for us to do unless we know why the businesses failed. This is the sixth of a seven-part series about the 'Seven Deadly Defects' that put companies out of business, and which we as business owners should work hard to avoid.

The number of businesses that fail is staggering. We have all heard the statistics. But, what are we supposed to do with this knowledge? There isn’t much for us to do unless we know why the businesses failed. This is the fifth of a seven-part series about the ‘Seven Deadly Defects’ that put companies out of business, and which we as business owners should work hard to avoid.

The number of businesses that fail is staggering. We have all heard the statistics. But, what are we supposed to do with this knowledge? There isn’t much for us to do unless we know why the businesses failed. This is the fourth of a seven-part series about the ‘Seven Deadly Defects’ that put companies out of business, and which we as business owners should work hard to avoid.

The number of businesses that fail is staggering. We have all heard the statistics. But, what are we supposed to do with this knowledge? There isn’t much for us to do unless we know why the businesses failed. This is the third of a seven-part series about the ‘Seven Deadly Defects’ that put companies out of business, and which we as business owners should work hard to avoid.

The number of businesses that fail is staggering. We have all heard the statistics. But, what are we supposed to do with this knowledge? There isn’t much for us to do unless we know why the businesses failed. This is the second of a seven-part series about the ‘Seven Deadly Defects’ that put companies out of business, and which we as business owners should work hard to avoid.

The number of businesses that fail is staggering. We have all heard the statistics.  But, what are we supposed to do with this knowledge? There isn’t much for us to do unless we know why the businesses failed. This is the first of a seven part series about the ‘Seven Deadly Defects’ that put companies out of business, and which we as business owners should work hard to avoid.

Feeling like our business owns us is one of the most frustrating, overwhelming and stifling feelings we will endure as business owners.  Because of that, we might as well decide to be in this situation for as short a period as possible. The path out takes us on an uncomfortable journey of facing our fears, and desire for control.  But, this is the only path. Tune in to learn how to get through it...

Creating a Succession Plan is not necessarily the most fun project we will take on.  And while creating it, we will have to face some things that we would rather ignore.  But, by postponing this, we are risking losing significant money, and valuable time. Tune in to see how to figure out your options!

Why should I bother with creating our core values? Well, having them will save you plenty of time, indecision and second guessing, and will also speed up your ability to delegate. And those are just for starters. Tune in to see what I mean!

How much training is enough? Am I training enough? These are great questions for business owners to be asking. Sometimes the answer is not what you expect. Tune in to find out what I mean!

How much money one earns is not something that is often discussed amongst business owners. Similarly, how much one owes in taxes or how we go about paying those taxes is also not generally topics of conversation. And... One of the darkest places a business owner can find themselves is working out of a messy situation with the IRS. This is something to be avoided and not to be taken lightly. So, wh...

Upon entering stage 4, we go from feeling like our business owns us, and that we are never going to have any freedom, to all of a sudden, in a very short period of time having more freedom that we have had since we started our business – maybe in our entire lives! But, there is still work to be done at the office.  How do we stay engaged? Tune in to find out!

Without a doubt, the number one statement or complaint I hear from business owners is, “I just don’t have enough time”.  And it's true.  Sometimes there are just not enough hours in the day.  Other times, though, something else is going on to create the illusion of a time shortage. Tune in to find out what that 'something else' is and how to overcome it!

For many business owners, a lack of understanding financial processes, documents, and strategies can bring out the strongest feelings of frustration and embarrassment.  This often leads to not devoting the proper time and energy to the company's financial health - which can be a catastrophic error. This week we dive into one of the most beneficial financial documents - the cash flow forecast.  You...

For many areas of business, taking bad advice from people who are not experts, or even reasonably knowledgeable, will not be catastrophic - it will just be expensive. However, some areas have more dire consequences, and a misstep can cause devastating financial ruin, or even time in jail.  These are not the areas we want to take advice from people who claim to be experts, without the practical kno...

One of the thing business owners want is freedom, and to get away from the feeling that their business owns them.  One of the things you must do to gain that freedom is delegate leadership to employees.  This week we discuss how to identify the future leaders that you will be able to trust in leading your team.

One of the most common things that leads to indecision, self-doubt and wasted time, money and resources is not knowing that the goal for our business is... Quite simply, we don't know or declare what we are trying to build.  And, we may not even have clarity on what our role is going to be within the company. Not answering this one question creates a massive amount of additional stress, confusion...

In this episode we discuss where to begin when building a thriving company culture, or what to do first if you are having difficulty with recruitment and retention. We also look at a method for getting employees on board with company initiatives and processes.

If we don't first identify, specifically, what's in it for the customer in a macro sense, growing our company can be much more challenging than necessary. In a micro sense, if we don't identify, specifically, what's in it for the customer for individual processes, we don't have the cornerstone for our training and gaining compliance from employees. In either case, without identifying specifically...

Without knowing why we are doing something, it is much more difficult to stay motivated when challenging times occur - which is going to happen regularly.  In this episode we talk about the different kinds of motivation and which ones are the best for compelling grit, resolve and perseverance. 

One of the root causes when having difficulty getting employee buy in and compliance, as well as messaging for marketing and sales is the result of using generic and nebulous terms and phrases.  Getting specific and being intentional can solve a lot of challenges which typically result from language that is not clear.

The Service Industry Success Path. Many business owners report feeling overwhelmed and not sure where to start, or which priority to take care of first.  The Service Industry Success Path provides the clarification to confidently get started on the right area of your business.