Service Industry Success

A listener named Jesse asked, "Brian, can you walk us through how your typical coaching conversation with an employee goes?" So here is a step-by-step blueprint for coaching an employee up on just about any behavioral or performance issue. Thanks for submitting your question, Jesse! If you have a question you'd like me to answer, shoot me a DM on my Service Industry Success Facebook page, here: ht...

It's that dreaded time of year again. Time to pay the monetary penalty for being successful and hand over some of the money we worked so hard to earn in the form of income taxes. There is one reason to be happy tax season is here though. Sounds crazy, right? But there is one thing we can do which will make our lives dramatically easier, and we can do it most effectively this time of year. What is...

You're reluctant to turn over control or delegate decision making. Probably rightfully so. No doubt you've been disappointed and burned by employees before. But is perpetually working 60-80 hours per week so you can have control really a reasonable plan? If you have a question or topic you'd like me to address or answer, please shoot me a direct message on my Service Industry Success Facebook page...

One of the most common things I see - which is much easier to see from the outside of a business, rather than the inside - is business owners trying to manage and grow their businesses with no defined goals, or by trying to achieve too many goals, or solve too may problems at one time. How can you avoid making those mistakes? Tune in to find out! Grab your copy of the Service Industry Success Path...

Depending on who you listen to, we are either very much overdue for a major recession, or it is not too far off. Knowing that businesses that adapt more quickly and successfully when major economic or other challenges present themselves are the most likely to successfully get through them, we should all be asking: "Is my business ready for the recession?" Tune in to see what else you should be con...

Every job has negative aspects to it. When is the best time to tell people who are applying? Don't forget, Brian's new book is out and you can find it at www.sisthebook.com . You can also schedule a call with Brian at www.serviceindustrysuccess.com .

Why won't your team get on board with your goals? Why don't they do what is necessary to reach your goals? Why do you have to keep nagging, begging, or threatening them to comply? Why is this such a common problem among service industry business owners? Tune in to find out! Also, don't forget to go to www.sisthebook.com to get your copy of SERVICE INDUSTRY SUCCESS today!

What are the 3 most important points of view we should consider when making a change, rolling out a new initiative, or improving a process? How can we do our due diligence to avoid unintended negative consequences? Tune it to find out!

What is the one word that you can limit from your vocabulary and gain significantly better results from your team? I guarantee it's not what you think. Removing this one word from my day-to-day use over 20 years ago was one of the first major changes I made in my leadership efforts, and one that I saw immediate improvements from. Tune in to see what it is! 

What are protected classes? Why should you care? What should you do in your business to make sure you are being compliant with the laws regarding protected classes? Tune in to find out!

Why do we keep getting the same undesirable or unacceptable results after we have explained things to our team, over and over again? How can we take a major step towards getting our employees to do what we need them to do without begging or threatening them?

As a business owner, you will have many decisions to make that are filled with discomfort and uncertainty. How can you increase your chances of making good choices when you are filled with doubt, unconsciously overconfident, or facing a very unpleasant situation? In addition, you will one day need to teach your leadership team good decision-making skills. How do you teach good decision making? In...

As a business owner, you will have many decisions to make that are filled with discomfort and uncertainty. How can you increase your chances of making good choices when you are filled with doubt, unconsciously overconfident, or facing a very unpleasant situation? In addition, you will one day need to teach your leadership team good decision-making skills. How do you teach good decision making? In...

As a business owner, you will have many decisions to make that are filled with discomfort and uncertainty. How can you increase your chances of making good choices when you are filled with doubt, unconsciously overconfident, or facing a very unpleasant situation? In addition, you will one day need to teach your leadership team good decision-making skills. How do you teach good decision making? In...

We all have leadership weaknesses based on our personality drivers and natural inclinations, among other factors. Learning what our particular weakness is allows us to develop skills to overcome that weakness. What is yours? And how can you overcome it? Tune in to find out. Don't forget to subscribe to this podcast so you don't miss an episode!

How do you get your highly trained revenue producing employees to understand that the customer experience is how customers judge and rate your company’s performance, rather technical skill, without coming off like you don’t value your employees’ expertise? Don't forget to subscribe to this podcast so you don't miss an episode!

How much of the profits your company generates should be reinvested and how much should be set aside for other investments like real estate? When is the "Right" time to begin investing in outside ventures like real estate?

I was asked "Brian, what's the one thing you would do differently if you could do it all over again?" My answer may surprise you for sure. Tune in to see what it is. Also, submit your questions via DM to facebook.com/serviceindustrysuccess

Not understanding what a bank and banker care about when it is time to consider a loan makes getting your company in a situation where approval is likely much more difficult. What are the criteria for making a decision? How does the approval process work? What are the common misconceptions? What would make a loan unattractive to the bank? We cover all this and more this week!

Not spending the necessary time training your managers and supervisors can be catastrophic. In this episode we talk about why this is so important, and specific topics that should be covered.

The only way to make real progress in your business, and gain skills you haven't yet mastered is by putting in the reps. This is one of those things that is obvious when we sit back and talk about it, but does not feel so obvious in the moment.

Probably the biggest challenge business owners are facing today is staffing and hiring. In this episode, I share exactly how one of my clients recently overcame this problem in about 6 weeks.

Most business owners are intimidated by or feel like they are not equipped to really interpret and use the P&L to the extent they would like. While this feeling is common, it does not have to be so overwhelming. Brian walks listeners through a process of reading the P&L which makes it less intimidating and allows you to focus on what really matters. Tune it to see for yourself!

Most business owners say or think that they wish their employees could or would make decisions or would intuitively know what to do without having to be specifically told. How do we accomplish this? Tune in to find out!

One of the greatest liabilities employers now have is getting sued by employees. And, most service-based business owners are not necessarily fluent in HR law. So, what can we do to protect ourselves? Tune in to find out!