Chris Snellgrove

Sensei Playbook

Business EN ↓ 35 episodes

Online marketing can be a confusing and frustrating topic for small business owners. Some struggle to get high search results rankings, while others give up after receiving too many negative customer reviews. Given the harsh environment the internet has cultivated, being an entrepreneur these days is challenging. Bill Courtright and Chris Snellgrove join forces to give you the right tools and strategies to effectively market your small business online. Welcome to Sensei Playbook, the ultimate "how to" for growing and amplifying your brand within today's critical "three-second" digital landscap...

Author

Chris Snellgrove

Category

Business

Podcast website

reputationsensei.com

Latest episode

May 19, 2026

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Episodes

Rock 'n' Roll Leadership: A New Era in Automotive Management | Gregg Stegmann (Episode 38) 19.05.2026

In this episode of The Sensei Playbook, host Chris interviews Greg Stegman, General Manager of Wharton Chevrolet, GMC and Ram Country in Wharton, Texas, about building dealership success through people-first leadership. Stegman shares how he entered the car business from restaurant work, rose quickly into sales and finance, and credits mentors and a personal "book" of lessons—reminders of what he...

Her Grandfather Helped Build Chrysler, Now She's Leading the Industry | Katie Naughton 24.03.2026

In this episode of the Sensei Playbook, Katie Naughton shares her upbringing in an automotive family, including a grandfather who rose through Ford with Lee Iacocca and helped turn around Chrysler, and a father who ran Mike Naughton Ford for 47 years and modeled hard work, relationship selling, and customer-first service. Katie describes carving her own path, training through NADA Dealer Academy,...

The Secret to 5-Star Dealership Experiences with Jean Reitelbach 06.10.2025

In this episode of the Sensei Playbook Podcast, Chris Snellgrove interviews Jean Reitelbach, a seasoned automotive marketing strategist with over 12 years of experience in the industry. Jean shares her journey from traditional marketing to automotive marketing, emphasizing the need for a strong connection between brand and operations. She discusses her role as an independent consultant assisting o...

Inside the Auto Industry with Veteran Larry Feldman: Recruitment, Training, and Insights 28.04.2025

Welcome to The Sense Playbook! In this episode, we sit down with Larry Feldman, a 30-year veteran of the automotive industry. With experience ranging from salesperson to dealer principal, Larry shares his passion for recruiting, training, and developing talent within dealerships. We discuss his recent busy schedule, including training sessions across states and handling over 100 ads for various de...

Creating Extraordinary Customer Experiences: Lessons from World Record-Holder Ali Reda and Trainer Damian Boudreaux 24.02.2025

In this episode of the Sensei Playbook, listeners are treated to an invaluable discussion with Ali Reda, the current world record holder for the most cars sold in a year, and his mentor Damian Boudreaux, a top automotive trainer in the US. They delve into the transformative power of relationship selling, emphasizing the importance of community involvement, personalized customer care, and the immen...

Automotive AI: Driving Change with Tim Hayden's Insights 15.01.2025

Welcome back to the Sensei Playbook! In this exciting episode, our host Chris sits down with Tim Hayden, the CEO and founder of Brain Trust Partners. Tim shares invaluable insights into transforming the automotive industry with AI and data-driven strategies. Discover how to train AI models securely to know your business, improve customer experience, and boost sales. Learn about the critical role o...

From Sales to Service: Peter Smith's Blueprint for Transforming Dealership Experiences 18.11.2024

Peter Smith, founder and managing partner of Lion Partnership, shares his extensive journey in the automobile industry, from his early love for cars to building a successful consulting service aimed at transforming the industry.      During the discussion, Peter recounts his innovative approaches in car sales, touching on his role at Ford in Europe, as well as his remarkable success in selling a l...

Mastering Customer Engagement with Steve Roessler: A Deep Dive into Sales Strategies and CRM Innovations 12.09.2024

This episode of the Sensei Playbook features Steve Roessler, a Chief Evangelist Officer with a deep background in technical sales and the medical industry, who transitioned to serving the automotive industry. Steve discusses the importance of customer engagement over traditional metrics in automotive dealerships and shares insights on how modern tools like AI, video messaging, and CRM platforms su...

Revolutionizing Automotive Sales with Katie Mares: The Power of Exceptional Customer Experience 27.08.2024

This episode of the Sensei Playbook Podcast features Katie Mares, a motivational speaker, best-selling author, and customer experience designer. The discussion focuses on enhancing customer experience in the automotive industry, particularly when selling to women. Key points include the importance of genuine human interactions, the five steps to a five-star experience, and the physiological and ps...

Transforming Dealerships: Secrets of Customer-Centric Success with Derek Simonds 18.07.2024

In this episode of the Sensei Playbook podcast, the hosts interview Derek Simon d s, a Brazilian Jiu-Jitsu black belt and former COO of Ziegler Automotive, now Executive Vice President at a Silicon Valley AI communications platform company. Derek shares his extensive experience in the automotive and technology sectors, discussing the transformative impact of AI on the automotive industry. Topics i...

Steering Success: Lessons from Duke Brubaker at Champion Ford 02.07.2024

In this episode of the Sensei Playbook podcast, the hosts interview Duke Brubaker, an experienced automotive industry leader from Champion Ford in Owensburg , Kentucky. Duke shares insights from his early days selling cars in the 1990s to working with his father and transitioning into owning a dealership. The discussion covers various aspects of the automotive industry, including the challenges of...

Mastering Automotive Sales with Kyle Disher 12.06.2024

In this episode of the 'Sensei Playbook,' hosts interview Kyle Disher from Revdojo about his extensive experience and insights into the automotive industry. During the conversation, Kyle talks about his background in car sales, his travels for training, and his time working with various automotive giants, including Cardone and Edmonds. He explains how he has never really sold a car but transitione...

Driving Success: A Conversation with Jaymie Hampson of Holman Auto Group 25.03.2024

Welcome to the Sensei Playbook podcast! 🎙️ In this episode, we have the privilege of hosting Jaymie Hampson, a driving force behind the success of the Holman Auto Group. As a key figure within the Holman Auto Group, Jaymie brings a wealth of expertise and innovation to the automotive industry. With a deep understanding of dealership operations and a keen eye for emerging trends, she has played an...

Mastering Automotive Digital Marketing with George Nenni 15.03.2024

Welcome to the Sensai Playbook Podcast! In this episode, we dive deep into the world of automotive digital marketing with industry expert George Nenni. With over three decades of experience in the field, George has been at the forefront of revolutionizing how car dealerships approach their digital marketing strategies. George shares his wealth of knowledge on how to separate effective digital mark...

Jonathan Dawson's Journey: Building Success in Sales with Sellchology 08.03.2024

Welcome to the Sensei Playbook podcast! In this episode, we're thrilled to host an industry powerhouse who's transforming the automotive landscape one dealership at a time. Meet our guest, a dynamic force dedicated to enhancing dealership performance: a best-selling author, sought-after speaker, and renowned consultant Jonathan Dawson. With a passion for improving sales, reducing turnover, and imp...

Women in Automotive: Pioneering Change with Jody Devere 05.03.2024

In this week's episode of the Sensei Playbook podcast, we had the pleasure of hosting Jody Devere from AskPatty.com. Jody's passion for differentiation and impact in the automotive industry shone through as she shared her insights on serving the women's market and promoting inclusivity in automotive retail. Throughout the episode, Jody emphasized the importance of being different and standing out...

Jesse Orton, Platform Director at I-5 cars in California 16.02.2024

Welcome back to another episode of the Sensei Playbook podcast, where we delve into marketing strategies for the dealer world with the aim of doing less and impacting more. In this episode, we had the pleasure of hosting Jesse Orton, Platform Director of I-5 cars in California and a seasoned professional in the car industry. Join the Conversation: Share your thoughts and insights using #SenseiPlay...

Tim Cox on Leadership and Making an Impact in the Automotive Industry 02.02.2024

Welcome back to another episode of the Sensei Playbook podcast, where we delve into marketing strategies for the dealer world with the aim of doing less and impacting more. In this episode, we had the pleasure of hosting Tim Cox, the founder and owner of CarNow and a seasoned professional in the car industry. Tim shared his insights on leadership, the importance of differentiation, and the power o...

Richard Herod III of White Bear Mitsubishi: Building a Heart-Centered Brand: Insights from 02.02.2024

In this episode of the Sensei Playbook Podcast, the host welcomes Richard Herod III, owner operator of White Bear Mitsubishi, to discuss his success in branding and marketing in the automotive industry. Richard shares his journey from being a Saturn dealer to becoming the owner of the number two Mitsubishi store in North America. Join the Conversation: Share your thoughts and insights using #Sense...

Damian Boudreaux, International Speaker, Author, & Teacher and Founder of Auto Training Academy 02.02.2024

Welcome to the Sensei Playbook Podcast! In this episode, we sit down with Damian Boudreaux, a renowned speaker, consultant, and educator in the automotive industry, with over 30 years of experience shaping success stories across the US and Canada. Join us as Damian shares his invaluable insights on cultivating success and driving growth in the automotive realm. From his unique approach to relation...

Fabiola Mathis, General Manager of Cavender Mercedes Benz of Lubbock, TX 01.01.2024

The Supercharged Career Track of one of the Finest Lady Leaders in the Car Business. Join us for an engaging episode packed with practical insights and useful strategies. Stay ahead in your career journey—subscribe now, and elevate your professional path to new heights! 🚀🎙️ Join the Conversation: Share your thoughts using #SenseiPlaybookPodcast   Subscribe: Don't miss future episodes! Subscribe t...

Faisal Saleem, COO of Children's Medical Group of Atlanta, Leadership and Growth from the Heart 20.12.2023

Join us in this episode as Faisal Saleem, COO of Children's Medical Group of Atlanta, shares insights on leadership and strategies for company growth. Discover his playbook for success in healthcare management.   Key Takeaways: Building a culture of leadership Overcoming healthcare industry challenges Proven methods for sustainable growth Join the Conversation: Share your thoughts using #SenseiPla...

Larry Feldman of Career Changers, Professional Development and Placement for Driven Dealer Professionals 13.12.2023

Welcome to Career Changers, where professional growth meets ambition! Join Larry Feldman as he navigates the landscape of professional development and placement for driven dealer professionals. 🚗🎙️🔥 Discover the strategies and insights that can propel your career to new heights. Subscribe now and stay tuned for our upcoming YouTube content a treasure trove of knowledge designed for automotive en...

The Mind, Body, and Spirit of an Unstoppable GM: Tim Dawson, General Manager of Riverside Toyota in Marquette, Michigan 06.12.2023

Embark on an inspiring journey with Tim Dawson, the Unstoppable General Manager of Riverside Toyota in Marquette, Michigan. Delve into the mind, body, and spirit of automotive excellence. Subscribe to our YouTube channel now and be the trailblazer diving into our upcoming podcast. Stay ahead, stay tuned, and ignite your automotive passion! 🚗🎙️🔥   Discover the tools, strategies, and secrets that...

Lessons and reflections from NIADA Executive of the Year and CIADA CEO, David Cardella 05.12.2023

Unlock the secrets to success in the auto industry with the wisdom of David Cardella, NIADA Executive of the Year and CIADA CEO. Join us on this enlightening podcast episode, where David shares invaluable lessons and reflections. From 'Make a Friend, Make a Deal' to navigating the ins and outs of the industry, this episode is a must-listen for anyone seeking insights and inspiration. Tune in now t...

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