Salon Conversation with Lisa Conway

This isn’t just another pep talk. The 5 Ones are the five simple, powerful actions that separate the salons that struggle from the salons that soar. In this episode, Lisa introduces the foundational framework behind her signature program - Salon Team Machine. She breaks down how these five pillars turn quiet team members into confident, client-attracting, result-producing professionals. It’s not m...

Let’s talk truth: your salon’s culture will make or break your business. In this episode, Lisa gets real about what culture actually means — and it’s not beanbags and team lunches. From tackling tough conversations (yes, even garlic breath) to holding boundaries, Lisa shares the real-world culture principles that every salon, spa, and clinic needs. Learn how to stop repeating yourself, empower you...

Ever feel like your team’s success is hit and miss? It’s not luck — it’s focus. In this episode, Lisa shares her tried-and-true “5 Ones” - the five things every salon, spa, and clinic team member needs to know to move the needle. Lisa breaks down how to attract the right clients, convert them with confidence, and deliver remarkable results that keep them coming back. These five foundations have he...

Like it or not, as a salon owner you’re going to find yourself doing a little “parenting.” Not in the tuck-them-into-bed sense, but in the guidance-and-boundaries sense. In this episode, in this episode Lisa shares the lessons she learned from her first boss, Sam, who quietly shaped her future with financial advice and firm boundaries. You’ll hear how to balance guiding your team with letting them...

Sometimes the problem isn’t your clients, it’s your team. In this episode, Lisa lays down the truth about what it really means to "do your job" in the salon. If your team isn’t attracting their own clients, converting them to rebooked, and delivering an exceptional experience every single time, you’ll stay stuck filling their columns for them. Lisa explains the 5 Ones that transform team members f...

This week, we dive into one of my favourite topics from Your Salon Team - how to create a salon that’s completely free of negativity. Because let’s face it, a salon should be the place where joy, creativity, and connection flow - not gossip, drama, or bad vibes. In this episode, I’ll walk you through: How to set the tone for a fun, drama-free environment. Why negativity repels both clients and tea...

Ever caught yourself doing the Meerkat - neck craned, watching your team like a hawk - because you’re terrified they might mess it up? In this chapter, I share why learning to “let them” (yes, like Mel Robbins says) is the secret to creating a genius team who can hold the fort even when you’re on holiday. This one’s for every salon owner who’s sick of being the safety net 24/7 and wants a team who...

This is a recording of my first Salon Mentor Team training that I did live with my client's team members, and its all about grading your client's. Some of you rocked up to this training thinking, “Ugh, why do I have to do this shit thing today?” - and that’s exactly where we begin. In this first Salon Mentor Team Training, I (yes, the loud, grey haired grandma in your corner) cut through the fluff...

In Chapter 12 of Your Salon Team , Lisa Conway gets real about targets. Everyone asks for them, but very few understand the why behind them. Are your team members just “missing numbers,” or is it really a service problem in disguise ? Lisa shares her no-nonsense take on setting targets that actually work - and how to use them to inspire, not punish, your team. If you’ve ever struggled with staff “...

Later today I kick off my last Healthy, Wealthy & Kind Retreat for 2025 in Bali. After so many questions from last week’s guests (and more from you on social media), I decided to bare it all—the why, what, and how of my facelift.  If you think that this is something you would be interested in just reach out via the link below.  https://www.lisaconway.com.au/bedside  Any questions, feel free to rea...

Today I am reading and explaining the 11th chapter of my second book, Your Salon Team titled "The Problem: Is it You or Them? Are You Being Too Flexible?"Here’s the truth bomb - you might be the problem. Yep, I said it. If your team’s taking the mickey, maybe it’s because you’ve been bending like a yoga instructor when you should be standing firm. Let’s talk about where to draw the line before you...

Whose job is it to bring in new clients? Here’s the truth—it’s everyone’s ! From salon owner to team member, when you share the load, you double your chances to attract the right people. In this episode, I unpack simple, practical ways to grow your client base without the panic, the last-minute promos, or the “Sweaty Betty” stress. Tune in and discover how a referral program and a few smart system...

Today I am reading and explaining the tenth chapter of my second book, Your Salon Team . This book should be every Salon owners guide to finding, motivating and keeping an AMAZING team, that supports you on your journey towards 25 hours on the Salon floor each week.  This week I close off registrations for my  Healthy, Wealthy and Kind Retreat in Bali at the end of August for Salon owners with ADH...

Today I am reading and explaining the ninth chapter of my second book, Your Salon Team . This book should be every Salon owners guide to finding, motivating and keeping an AMAZING team, that supports you on your journey towards 25 hours on the Salon floor each week. Why not checkout my upcoming Healthy, Wealthy and Kind Retreat in Bali at the end of August. https://healthywealthykindretreat.com MY...

So, here is one for the ladies and NO it's not a sex thing. It's all about how I busted my vagina and fixed it again! Needless to say this is a fun one. Also, I am about to shut the doors on my second Healthy, Wealthy and Kind Retreat in Bali at the end of August for those with ADHD. If you are interested check it out today!   https://healthywealthykindretreat.com Bye for now, Lisa x MY OTHER FREE...

Today I did my first Team Training Tuesday with the my client's teams and we had fun. I had great feedback from the Salon owners and their teams that I thought it would be a great YouTube. If this appeals to you I am running the Client Shift Workshop on the morning of Tuesday 29th July if you are in Australia (Monday 28th evening if you are in the USA). To register for this FREE workshop just clic...

In this episode, I dive into the hot-button topic of client's not rebooking because they will book later online - I CALL BULLSHIT ! Rebooking gives clients' access to your time whilst respecting it, no SMS or call to squeeze them in on a Saturday,  we all had those before... Rebooking is about reclaiming your time, training your clients to respect your boundaries, and creating the lifestyle you dr...

Ever felt like running away from the salon chaos to just catch your breath? In this episode of Taking Time Away from the Salon, I share my own “I’ve hit the wall, and I need space” moment and guide you through how stepping back can reignite your passion and creativity, so you can come back stronger than ever. So if you are feeling inspired why not checkout my upcoming Healthy, Wealthy and Kind Ret...

Today I want to have an honest heart-to-heart with you — yep, the kind that might sting a little but will absolutely serve you in the long run. We’re talking about something every salon, spa, or clinic owner will face at some point… being removed or choosing to remove yourself from your business. Now before you panic, this isn't about giving up or checking out — far from it. It’s about choosing to...

Today I am reading and explaining the 8th chapter of my second book, Your Salon Team . This book should be every Salon owners guide to finding, motivating and keeping an AMAZING team, that supports you on your journey towards 25 hours on the Salon floor each week. Why not checkout my upcoming Healthy, Wealthy and Kind Retreat in Bali at the end of August. https://healthywealthykindretreat.com   MY...

Today I am reading and explaining the seventh chapter of my second book, Your Salon Team . This book should be every Salon owners guide to finding, motivating and keeping an AMAZING team, that supports you on your journey towards 25 hours on the Salon floor each week. Why not checkout my upcoming Healthy, Wealthy and Kind Retreat in Bali at the end of August. https://healthywealthykindretreat.com...

Today I am reading and explaining the sixth chapter of my second book, Your Salon Team . This book should be every Salon owners guide to finding, motivating and keeping an AMAZING team, that supports you on your journey towards 25 hours on the Salon floor each week. If you want the replay of my Salon Team Targets & Performance Masterclass just reach out to lizzie@zingcoach.com.au and she will sort...

Today I am reading and explaining the fourth chapter of my second book, Your Salon Team . This book should be every Salon owners guide to finding, motivating and keeping an AMAZING team, that supports you on your journey towards 25 hours on the Salon floor each week. If you want the replay of my Salon Team Targets & Performance Masterclass just reach out to lizzie@zingcoach.com.au and she will sor...

Today I am reading and explaining the fourth chapter of my second book, Your Salon Team . This book should be every Salon owners guide to finding, motivating and keeping an AMAZING team, that supports you on your journey towards 25 hours on the Salon floor each week. If you want the replay of my Salon Team Targets & Performance Masterclass just reach out to lizzie@zingcoach.com.au and she will sor...

Today I talk about why as the Salon owner it is so important for you to get to working only 25 hours a week on the floor of your Salon, Spa or Clinic. MY OTHER FREE STUFF Salon Success Playbook https://salonsuccessplaybook.com Facebook https://www.facebook.com/lisaconwayzing/ Instagram https://www.instagram.com/lisa.conway_/ TikTok https://www.tiktok.com/@lisa_salonmentor   MY PAID STUFF My Health...