Salon Conversation with Lisa Conway

Checkout my 25 Hour Program JUST CLICK HERE When I first started employing people, I made a mistake. I thought because I talked to them all day, I didn't need to have meetings with them. There was Catherine and me. We talked. Why would we need a 1:1? Then there were three of us. Then four. And somewhere along the way I realised: I'm employing all these people and I'm STILL doing everything I was d...

CHECK OUT THE 25-HOUR SALON RULE 90-DAY PROGRAM: JUST CLICK HERE I've got some good news and some bad news. YOU might be the problem. The good news? You're also the solution. Chapter 5 of The Naked Salon is all about Leading Your Team to Success. And if you're constantly frustrated with your team, I want you to consider something: What if changing THEM isn't the answer? What if the first person we...

To checkout my 25 Hour Program JUST CLICK HERE What if you're wrong? Not about your ability. About the thing you're worrying about. The conversation you think is going to go badly. The team member you're convinced is going to leave. The decision you're frightened of getting wrong. What if it actually works out? In this episode of Salon Conversation, I'm joined by Georgina, a 28-year-old salon owne...

To checkout my 25 Hour Program JUST CLICK HERE What do you actually want? It's such a simple question. But I'm constantly surprised by how difficult it can be for a business owner to answer. More money. More time. A happier team. Less stress. They're nice ideas. But they're not really goals. In Chapter 4 of The Naked Salon, we're talking about setting goals that lead to SATISFACTION. Because unles...

To chekout my 25 Hour Program JUST CLICK HERE After years of coaching salon, spa and clinic owners, I've noticed something. Almost every problem eventually comes back to TIME. Not enough time. Wasted time. Or spending your time doing the wrong job. That's why I created the 25-Hour Salon Rule. But this isn't simply about getting off the salon floor or out of the treatment room. Because there's abso...

CHECK OUT THE 25-HOUR SALON OWNER: JUST CLICK HERE Maybe the next stage of your business doesn't require you to work harder. Maybe it requires an IDENTITY SHIFT. In this episode of Salon Conversation, I'm talking about the shift from being the hairdresser, beauty therapist, dermal therapist or technician who does the work to becoming the business owner who LEADS the people doing the work. Because...

What if the most profitable thing you could do in your salon was STOP trying to be everything to everybody? In this episode of Salon Conversation, I sit down with my friend Neel Morley - a hairdresser who built his business by doing exactly that. Neel chose curly hair. He stopped cutting straight hair, went deep into curly-hair education and eventually opened Australia's first curly-hair-only salo...

Salon owner, what do you actually want your business to give you? That's where Lisa Conway begins Chapters 2 and 3 of The Naked Salon. Because if you don't know where you're going, it's very difficult to work out how to get there. In this episode, Lisa breaks salon business down into three fundamentals: TIME. TEAM. MONEY. She also shares seven common mistakes salon owners make - including being to...

Get your FREE paperback copy of The Naked Salon you just pay shipping . Grab your free copy here The Naked Salon is back - but Lisa Conway isn't the same woman who wrote it. In this special introduction to a brand-new Salon Conversation series, Lisa revisits her very first book, The Naked Salon , with more than 15 years of salon mentoring - and quite a lot of life behind her. Lisa shares openly ab...

Can you be a kind leader and still say no? Absolutely. In this episode of Salon Conversation , Lisa Conway explores why kindness is one of the most powerful leadership tools a salon owner can develop—but kindness does not mean letting people get away with everything. Lisa shares why being clear is being kind , how people pleasing creates confusion, and why constantly solving your team's problems c...

Shut up and listen. Lisa admits that's probably what she'd call Chapter 24 of Your Salon Retail if she were writing it today. In this episode, Lisa explains The 70/30 Rule : your client owns 70% of the conversation and your 30% needs to be used wisely. That means less mindless chit-chat and more consultation, education, professional advice, retail recommendations and rebooking. Lisa also explains...

What if your salon isn’t the thing that needs fixing first? In this episode of Salon Conversation, I sit down with salon owner Kim for a beautifully honest conversation about business, leadership and what really happens when you finally stop looking outward and start looking inward. Kim had been in business for seven years and had experienced business coaching before. But what surprised her about...

Retail doesn’t need to feel awkward, complicated, or forced. In this episode, Lisa shares a simple framework - Retail CARE Explained - that brings together the key principles of great retail into something your whole team can actually use. From rapport and expertise to action and consistency, this episode gives you a clear path forward to make retail part of your everyday service. Want more client...

Burnout doesn’t happen overnight - but it happens to almost every salon owner at some point. In this episode, Lisa shares her personal journey from overwhelmed salon owner to building a business that worked without her.  If you’ve ever felt stuck, exhausted, or like everything depends on you—this episode will open your eyes to what’s possible. If this resonated with you… Book a call with Lisa to t...

Retail isn’t about knowing what to say - it’s about getting out of your own way. In this episode, Lisa unpacks the most common blockages that stop salon owners and teams from recommending retail confidently. From fear of rejection to pricing discomfort and lack of systems, this episode will help you identify what’s really holding you back, and how to move forward. Want the full step-by-step system...

Are you overstocked, understocked… or just guessing? In this episode, Lisa breaks down the reality of stock control in your salon and why it plays such a critical role in your profitability, cash flow, and client experience. From ordering habits to team behaviour at the basin, this episode will help you take back control and find the balance that actually works. If you would like a FREE copy of Li...

What if your results aren’t about working harder - but about who you’re working with? In this episode, Lisa shares a powerful story that highlights the importance of relationships, standards, and being intentional about the clients and partnerships you choose. From A-grade to D-grade clients, this episode challenges you to take a closer look at who you’re working with - and whether they’re helping...

https://thesalonmentors.com/events-2026 Why does your team sometimes feel easy… and other times impossible? In this episode, Lisa and Steph dive into personality types, communication styles, and why understanding your team at a deeper level changes everything. From “border collies” to “golden retrievers,” this conversation breaks down how different people think, respond, and perform—and why treati...

Your product rep isn’t just there to sell you stock—they’re part of your team. In this episode, Lisa unpacks Chapters 18 & 19 of Your Salon Retail and explores how your relationship with your product company can either hold your business back… or help it grow. From communication and accountability to leadership and retail confidence, this episode will challenge how you show up—and what you expect...

Most salons aren’t struggling because they’re not busy… They’re struggling because they’re leaking profit. In this episode, Lisa sits down with Janine to explore colour wastage, lack of visibility, and how poor systems cost salon owners thousands each year. But this goes deeper than colour—it’s about leadership, systems, and accountability. If you can’t see what’s happening in your business, you c...

Check out Lisa’s Healthy, Wealthy & Kind Retreat in Bali https://healthywealthykindretreat.com/ Retail isn’t about one person doing a great job - it’s about the whole team being aligned. In this episode, Lisa shares the powerful concept of “One In, All In” and explains why retail only works when your entire team believes in, uses, and consistently recommends your products. If your salon retail fee...

🌴 Join me in Bali this August for my Healthy, Wealthy & Kind Retreat https://healthywealthykindretreat.com/ If you feel like everything in your salon runs through you… This episode will hit home. Because the truth is - your salon doesn’t need more of you. It needs you in a different role. In this episode, Lisa breaks down why salon owners stay stuck in the cycle of doing everything, fixing everyt...

Retail doesn’t need to feel pushy or awkward. In this episode, Lisa breaks down a simple but powerful concept: Float like a butterfly, sting like a bee. Learn how to balance connection with confidence, so your team can recommend products in a way that feels natural, helpful, and aligned with great client service. Because when you get the communication right… retail becomes easy. Checkout my Health...

Join me for my Healthy, Wealthy, Kind Retreat in beautiful Bali . Check it out here: https://healthywealthykindretreat.com/ Business is good. Clients are coming in. The salon is busy. Everything looks… fine. So, why are you so tired? In this episode, Lisa unpacks the real reason so many salon owners feel exhausted - even when things are working - and why it’s not about working harder, but about ho...

If you would you like my Moisture Triange Training, here you go.   https://thesalonmentors.com/the-moisture-triangle-2026a It’s Not About You… It’s About Your Client (Fix This and Retail Changes) If retail feels hard… If your team avoids it… If clients keep walking out without what they need… This episode will simplify everything. In Chapter 15 of Your Salon Retail , Lisa shares four practical shi...