Salon Conversation with Lisa Conway

LINK TO TRANSFER 1/3 EVENT REPLAY - FREE FOR 7 DAYS CLICK HERE This week’s episode is Chapter 9 of Your Salon Retail , and it’s all about one thing most salon owners avoid… 👉 Getting honest about your numbers. Because here’s the truth — what you think your retail is… and what it actually is… are usually two very different things. In this chapter, Lisa dives into: Why most salon owners overestimat...

Transfer One-Third of Your Salon Clients to Your Team Event: https://thesalonmentors.com/events-2026 If you’re a salon, spa or clinic owner who feels trapped on the floor, this episode is for you. In this episode of Salon Conversations , Lisa shares the leadership shift that allows salon owners to step away from the chair, grow their team, and reclaim their time — without losing loyal clients. For...

Checkout my upcoming event JUST CLICK HERE Most salon owners say they want more freedom in their business. But when the moment comes to step back from the salon floor… they freeze. In this episode of Salon Conversations , Lisa tackles one of the biggest mindset and leadership shifts a salon owner will ever make: transferring clients to your team so your business can grow beyond you. For many salon...

Join my next Transfer 1/3 of Your Clients Event   https://thesalonmentors.com/events-2026 Most salon owners don’t fail. They just stop! In this chapter of Your Salon Retail , Lisa breaks down why persistence — not talent, personality, or pressure — is what separates thriving salons from those that constantly struggle with retail results. If you’ve ever felt like: Your team starts strong but loses...

Trust is the currency of every successful salon, spa, and clinic. In Chapter 6 of Your Salon Retail , Lisa Conway unpacks one of the most powerful truths in business — clients don’t buy products. They buy clarity, confidence, and trust. Today’s clients are more informed than ever. They research. They question. They compare. And what they’re looking for isn’t more information — they’re looking for...

Transfer 1/3 of Your Clients to The Team https://thesalonmentors.com/events-2026 Let’s call it what it is. Most salon owners don’t struggle with retail because they “can’t sell.” They struggle because of the stories they tell themselves. In Chapter 5 of Your Salon Retail , Lisa unpacks the five flimsiest excuses salon, spa and clinic owners use to avoid recommending retail — and why those stories...

Checkout my Transfer 1/3 of Salon Clients Workshop. JUST CLICK HERE Let’s talk about bum water. Yes… bum water. In this week’s episode of Salon Conversations , Lisa Conway shares one of the funniest - and most powerful - lessons about retail you’ll ever hear. Because here’s the truth, your clients don’t know what they don’t know. If you’ve ever said: “She just won’t buy.” “They’ll get it online.”...

Are you exhausted from working too many hours on the salon floor… but terrified of letting go of your clients? In this episode of Salon Conversations , Lisa Conway dives deep into one of the most emotional and misunderstood leadership shifts in the hair, beauty, spa and clinic industry - transferring clients to your team without losing profit, loyalty, or confidence. If you’ve ever thought: “I can...

In Chapter 4 of Your Salon Retail , Lisa tackles one of the biggest mistakes salon, spa, and clinic owners make when it comes to retail and team training: treating retail as an add-on instead of a core skill . This chapter is all about starting where it actually counts. Lisa breaks down why we’ve traditionally trained teams on technical skill first and left communication, consultation, and problem...

Join January Jump Start here: 👉 https://thesalonmentors.com/events-2026 In this episode of Salon Conversation , Lisa continues her FREE weekly mentoring for 2026 with Chapter 3 from her book Your Salon Retail — and this chapter is all about what doesn’t work . If retail in your salon feels heavy, inconsistent, or like something you’re constantly reminding people to do, this episode will give you...

Join January Jump Start here: 👉 https://thesalonmentors.com/events-2026 In this episode of Salon Conversation , Lisa talks honestly about something many salon, spa, and clinic owners don’t even realise they’re doing, basing their happiness on everyone else being okay. Lisa calls it “third person happy.” I’ll be happy when the team is settled. I’ll be happy when the kids are good. I’ll be happy wh...

Join January Jump Start here: https://thesalonmentors.com/events-2026 In this episode of Salon Conversation , Lisa continues her FREE weekly mentoring for 2026 by reading Chapter 2 from her book Your Salon Retail — and this one is all about Show & Tell . Retail doesn’t fail because people are bad at sales. It fails because they don’t have a system . In this episode, Lisa breaks down one of the sim...

Join January Jump Start here: https://thesalonmentors.com/events-2026 In this episode of Salon Conversation , Lisa kicks off Chapter 1 from her third book, Your Salon Retail , with a message every salon, spa, and clinic owner needs to hear: Retail is not a dirty word. Retail isn’t “selling.” It’s problem-solving. It’s loyalty, and it’s one of the fastest ways to build confidence, connection, and p...

Join January Jump Start here: https://thesalonmentors.com/events-2026 In this episode of Salon Conversation , Lisa shares the final chapter from her third book, Your Salon Retail - and it’s a powerful reminder of what’s possible when your salon no longer relies on you being on the floor. This story isn’t really about yachts, holidays, or topless sunbaking (although there is that). It’s about freed...

Join January Jump Start here: 👉 https://thesalonmentors.com/events-2026 Do you really need the $175 bra… or is it time for a proper do-over ? In this episode of Salon Conversation , Lisa invites salon, spa, and clinic owners to pause, take stock, and ask the hard (but freeing) questions about their business, their team, and themselves. This isn’t about blame. It’s about honesty. Lisa talks candid...

To join my January Jump Start go to https://thesalonmentors.com/events-2026 In this final episode of the year on Salon Conversation , Lisa reflects on what it really means to close one year well  - without rushing to escape it, fix it, or label it a failure. This isn’t a “set your goals and hustle harder” conversation. It’s an honest look at growth, grief, joy, boundaries, identity, leadership, an...

Leadership isn’t in your DNA — it’s in your decisions. Chapter 20 of Your Salon Team is your reminder that you can learn to lead your tribe, even if you’re a people-pleaser with a big heart and a busy mind. In this conversation, Lisa breaks down: The four DISC personality styles Why most salon owners score high in Influence or Support How that impacts your leadership in the salon The tiny behaviou...

Want to have a call with Lisa about your plan for 2026, JUST CLICK HERE TO BOOK A TIME . December can bring out the very best and the very worst in a salon. More clients, more pressure, more emotion, more expectations. In this episode, Lisa breaks down the power of setting clear expectations and why the smallest daily check-ins prevent the biggest blow-ups. You’ll hear why soft skills matter more...

To watch the video with all the resources, use the link below. https://thesalonmentors.com/november-replay-g6357qr0 I've got something important for you today, something every salon owner with a team needs to hear. This week inside Salon Mentors I took the salon owners behind the scenes - into the real conversations, the real fears, and the real breakthroughs happening with beauty professionals ri...

Here is the link for my November Masterclass - a not to be missed event! Most salon owners dream of finding “their person” - the one who can run the show, hold the fort, and finally give them a break. But choosing a salon manager or future partner is one of the trickiest, riskiest, and most emotional decisions you’ll ever make. In Chapter 19 of Your Salon Team , Lisa  unpacks the truth about leade...

> Please checkout my SECRET BLACK FRIDAY MASTERCLASS JUST CLICK HERE < If your team still thinks one facial, one treatment, one colour, or one service is enough - this episode will change your whole business. In this short, powerful conversation, Lisa Conway uncovers the biggest barrier to repeat bookings: your team’s fear of sounding salesy . With her signature humour and honesty, Lisa explains w...

First Visit & Fun Facts - How to Nail the New Client Experience There’s nothing quite like a new client. It’s a fresh start. A blank canvas. A chance to show someone what’s truly possible - and how good they can feel when they’re in the right hands. But most salons waste the moment. They tiptoe. They assume. They don’t ask the questions that matter. In this episode, Lisa shares how to shape the fi...

Clients Bring Clients - How to Attract More of the Ones You Love If you’ve ever wondered where your best clients come from - this episode is for you. Today, Lisa breaks down the secret to growing your salon without spending a fortune on ads or relying on “word of mouth.” It’s all about creating an intentional clients-bring-clients strategy that works quietly in the background, turning your favouri...

Let’s get one thing straight - your salon clients are not “theirs.” They don’t belong to Suzie, Sarah, or whoever’s holding the tail comb today. They belong to your business. In this episode, Lisa breaks down why letting your team believe clients are theirs is like handing them the keys to your bank account. She shares how this quiet problem eats away at your business like white ants and how a few...

When someone leaves your salon, spa, or clinic, it can feel personal - but it doesn’t have to derail your business. In this chapter of Your Salon Team , Lisa shares the truth about why people really leave and how to respond like a confident salon owner, not a heartbroken teenager. In this episode you’ll learn: ✅ Why it’s not always about you (even when it feels like it is) ✅ How overpaying can t...