Revenue Hub

Hi, welcome to another Expert Insights Discussion This is episode 1 of a 3 podcast series looking at the challenge of converting direct bookings, with an overarching question: Is it really a fight between Hotels and OTAs? (seems a bit of an unfair fight if you ask me) Joining us on these podcasts to share their insights are: 🔹 Hicham Benyebdri of Userguest 🔹 Tina Markowitz of Cendyn 🔹 Shane Rob...

Welcome to another of our coffee time chats. Today we are joined by: 🔹 Pontus Berner from berner+becker , one of our Expert Partners In this discussion we take another look at the German hotel market and follow up on our conversation in September when Pontus considered what might happen in Winter 2022 and he also looks ahead to Summer period coming up. With concern over a possible recession and r...

Hi, welcome to another Expert Insights discussion. Today we are joined by: 🔹 Kris Glabinski , VP Europe at Aggregate Intelligence , a world leading data intelligence company, and the company behind Ratemetrics , one of our Expert Partners In this discussion we look at how hoteliers can turn competitor intelligence into a additional revenue in a very simple way using readily accessible data – the...

Hi, welcome to another Coffee Time Chat Today we look at the Hotel staffing issue and ask, is this just a passing shower or a bigger storm brewing? To help us along with this conversation we are joined by: 🔹Bill Scanlon and Kirby Smith of Strategic Solution Partners , one of our Expert Partners Through their Hotel Taskforce solution and Project Based Expert Consulting SSP work day in and day out,...

Hi, welcome to our first video of 2023. We took a bit of a break over the festive period to recharge and we’re back ready for the Year ahead Today we kick off by revisiting a core topic in 2022 - RMA - RevMarketing Automation In this discussion we take a deeper dive into the Revenue aspect of RevMarketing Automation and explore how revenue strategies can be applied directly to the hotel’s website...

Hi, welcome to another Coffee time chat. Today we look at hotel consultancy and ask are they really the seagull at a picnic, i.e. they swoop in, make a mess and then leave .......... maybe that's a bit unfair!? To provide some insights we welcome back: To help us along with this conversation we are joined again by: 🔹David Kasten of Strategic Solution Partners , one of our Expert Partners In this...

Hi, welcome to another Expert Partner update discussion. Today we are joined by: 🔹 Kris Glabinski , VP Europe at Aggregate Intelligence , a world leading data intelligence company, and the company behind Ratemetrics and HowsMyRate , one of our Expert Partners In this discussion we talk about Ratemetrics, what is it, why did they decide to enter the market and why they offer a 'free forever' optio...

Hi, welcome to another Coffee time chat. With the dichotomy of higher prices and increasing costs and the continuing staffing challenge we ask how might the hotel industry adapt over the coming years To provide some insights we welcome back: 🔹 Veit Meier of berner+becker , one of our Expert Partners In this discussion we look at how global economic factors and the current war in Ukraine might inf...

Hi, welcome to another Expert Partner update discussion. Today we are joined by: 🔹Alex Barros, Chief Marketing & Innovation Officer at BEONx , one of our Expert Partners In this discussion we talk about the Beonprice brand evolution to BEONx and what BEONx is all about. We touch on the vision and mission and whether that has changed and Alex outlines sustainable profitability, what it means i...

Hi, welcome to another Coffee Time Chat. Today we welcome back: 🔹 Bill Scanlon and Jacqueline Villamil of Strategic Solution Partners , one of our Expert Partners We catch up with Bill and Jacqueline a couple of weeks before they release their latest study into the gig economy and it's relevance for the hotel sector. This is the 3rd gig economy study they have conducted. The previous 2 studies we...

Hi, welcome to another Coffee time chat. With the dichotomy of higher prices and increasing costs and the continuing staffing challenge we ask how might the hotel industry adapt over the coming years To help this discussion along we welcome: Bob Holland and Mark Sherwin of Strategic Solution Partners , one of our Expert Partners Will prices continue to increase or when will this break, is ADR a li...

Hi, welcome to another of our Coffee Time Chats. Today we are joined again by: 🔹 Apo Demirtas, Founder & CEO at HotelIQ Decision Cloud , one of our Expert Partners In this discussion we hear how Apo defines decision intelligence; outlines how data is only valuable when organised, analysed and acted on; why forecasting is not a one snapshot task and why we should be predicting on a daily basis...

Welcome to another Expert Insights discussion Are you a hotelier, but not a marketing specialist? Do you hear people talk about moving potential guests through the marketing funnels and wondering what on earth are they are talking about? Well this discussion might be of interest to you. Today we are joined again by: 🔹 Pau Siquier from mirai , one of our Expert Partners After the last 3 videos out...

Welcome to another of our coffee time chats. Today we are joined by: 🔹 Dr Don Wise and David Kasten from Strategic Solution Partners , one of our Expert Partners In this wide ranging discussion we touch on a number of areas and pose a few question: Is the US Hotel industry in a race to the bottom? Is it at risk of over commoditization where price becomes the only differentiator? Is technology tak...

Welcome to another Expert Insights discussion, today we are joined again by: 🔹 Pau Siquier from mirai, one of our Expert Partners This is the 3rd video in the series we are recording with mirai In the previous video we took a closer look at the lower funnel, it’s role in traffic acquisition and why it is the most effective area to invest money to drive direct bookings In this third video we look...

Welcome to another Expert Insights discussion, today we are joined again by: 🔹 Pau Siquier from mirai , one of our Expert Partners This is the 2nd video in a short series we are recording with mirai, looking at Digital Marketing. In the 1st video we took an overview as to why hotels should invest in Digital Marketing. In this 2nd video we look specifically at the Lower Funnel. What is it, where d...

Welcome to another of our coffee time chats Today we are joined by: 🔹 Pontus Berner from berner+becker NB: berner+becker are one of our Expert Partners In today’s discussion we focus on the German hotel market. We review how the different hotel sectors have faired this Summer, what might happen as we head into the Autumn and Winter, and finally, we hear what has been happening at berner+becker ov...

Welcome to another of our coffee time chats. Today we are joined by: 🔹 Marc Fleischer from Strategic Solution Partners , one of our Expert Partners In today’s discussion we look at the impact of ineffective maintenance prevention on hotel costs, guest satisfaction, future revenue and, ultimately, hotel profit. We explore attitudes amongst hotel GMs around preventative maintenance and the balancin...

Welcome to another video in our Userguest series focused on the topic of RMA - RevMarketing Automation Today we are joined by: 🔹 Erik Munoz of Userguest and Annemarie Gubanski from Taktikon   NB: Userguest are one of our Expert Partners Hotels rely on tech tools to run the day-to-day operations of the business. We’ve seen a growing tendency to automate many tasks within the industry as a way to s...

Welcome to another of our Expert Insights discussions. Today we are joined again by: 🔹 Veit Meier of berner+becker one of our Expert Partners Continuing our theme of back to basics, we follow up our last discussion around forecasting, this time we focus on segmentation. We consider what are some errors hoteliers make, or challenges they face, when considering segmentation. Veit highlights additio...

Welcome to another of our Coffee Time chats. Today we continue our discussion with: 🔹 Paige Duke of Strategic Solution Partners , one of our Expert Partners Following our discussion in Part 1 where Paige outlined some challenges hotels face as group demand returns and the over reliance on strategy instead of tools and tactics In Part 2 Paige offers advice and solutions hotels can take on board ri...

Welcome to another of our Coffee Time chats. Today we are joined by: 🔹 Paige Duke of Strategic Solution Partners , one of our Expert Partners Our discussion is broken into two parts. In this episode, Part 1, we are focusing on Hotel Group sales and some of the challenges Paige sees as hotels adjust to the return of group demand She also highlights an over-reliance at times on strategy and less on...

Welcome to another of our Expert Insights. Today we are joined by: 🔹 Cristian Blaj of Userguest and 🔹 Barry Wishart of Casa Collina  NB: Userguest are one of our Expert Partners In this discussion we expand on the recent discussion we had with Erik Munoz  when he introduced RMA - RevMarketing Automation.   With Cristina and Barry we focus our conversation around the hotel’s website.   Who really...

Welcome to another of our Coffee Time chats. Today we are joined by: 🔹 Connor Vanderholm - CEO and Founder of Topline Revenue , one of our Expert Partners   In this discussion we talk with Connor around two core areas of perceived value and impact from the cost of living crisis We ask when will the bubble burst on high prices and how the current high ADR could be affecting perceived value for mon...

Welcome to another of our Coffee Time chats. Today we are joined by: 🔹 Dr Donald Wise of Strategic Solution Partners , one of our Expert Partners In this discussion we talk with Dr Don about how the hotel industry looks post pandemic. We consider the current cost of living crisis and impact on travel this summer and also reflect on 'perceived value' and when this might start to bite back against...