Retail TouchPoints
Retail Remix
The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.
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Retail TouchPoints
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Podcast website
Latest episode
Jun 25, 2026
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Episodes
Why Babylist is Designing Shopping Experiences for the Entire Family 06.02.2023 32:39
When Natalie Gordon started Babylist, she wanted to provide the knowledge, guidance and support she was seeking when she was pregnant with her first child. Now, the ecommerce baby registry company is making it easier for parents, caretakers and all family members to research and purchase the items they need. During this episode of Retail Remix, Natalie shares how the business has evolved in the...
How Mentorship and Sponsorship Fuel DEI Success 30.01.2023 42:22
With her wealth of experience and diverse industry connections, Kimberly Lee Minor is driving positive change in the retail world. She has an infectious enthusiasm for community connection and a proven track record in implementing effective data-backed strategies around Diversity, Equity & Inclusion. During this episode of Retail Remix, we tap into Kimberly’s wealth of expertise by looking bac...
NRF 2023 Recap: Hot Tech, Top-of-Mind Trends & Layered Noodles 23.01.2023 42:37
During this special episode of Retail Remix, Alicia Esposito sat with Adam Blair, Editor at Retail TouchPoints, and Philip Jackson, Co-founder of Future Commerce, to dig into their experiences bouncing around sessions and the expo floor at this year’s NRF Big Show. If their insights are any indication, 2023 is shaping up to be a year of optimization, not revolution. For example, instead of pulling...
How Grove Collaborative is Building a Long-Term Value Creation Plan 16.01.2023 39:46
Companies often become so fixated on short-term and long-term goals that they forget to prioritize the most important objective: creating value. Stuart Landesberg, CEO at Grove Collaborative, says that the company’s success, and vision for long-term value creation, can be attributed to four key areas. During this episode of Retail Remix, Stuart breaks down these four areas and shares his perspect...
The Opportunities (and Risks) of the Metaverse 09.01.2023 51:10
The metaverse is creating a lot of buzz in the media, especially with its promise of creating a more integrated and open digital world. With its many associated technologies, such as Web3, NFTs and blockchain, it has especially generated a lot of hype in the retail industry. But it also has garnered a lot of speculation. Ben Earl, Partner at Skyview Way Studios and “Web2.5” strategist, has been b...
Bringing Retail Media into Stores 02.01.2023 42:58
As the founder and CEO of Argo Tea, Arsen Avakian faced challenges managing an expansive list of retail partners and all of their distinct marketing and advertising offerings. With the rise of retail media, he saw a unique opportunity to bring robust, data-driven creative to the physical environment, which inspired him to start Cooler Screens. During this episode of Retail Remix, get Arsen’s p...
Making the Marketplace Model Work for You 19.12.2022 40:29
Mirakl has helped hundreds of brands and retailers launch their own marketplaces. As a result, Adrien Nussenbaum and his team have a pretty good understanding of what works and, most of all, what doesn’t. As the marketplace model continues to evolve, now is the time for retail execs to find ways to build, improve and expand their strategy. Listen to this episode of Retail Remix to get insights...
Analyzing Commerce Media’s $1.3 Trillion Value 12.12.2022 28:35
McKinsey indicates that commerce media has the potential to generate more than $1.3 trillion of enterprise value in the U.S. alone. Many believe that commerce media is poised to completely transform the advertising world because it helps close the loop between media impressions and commerce transactions and give brands and retailers more insight into consumer behaviors and expectations. During...
How General Mills is Using Its Loyalty Program to Create Mutual Value 05.12.2022 39:05
To achieve true loyalty, brands need to ensure they’re creating value for their customers. That value can be found in discounts, exclusive offers, access to unique products and experiences, and so much more. With an expansive portfolio of brands, General Mills wanted to think critically about what loyalty meant to its customers, and brainstorm unique ways to build and nurture this loyalty across t...
What’s the Deal with Millennials? 28.11.2022 31:44
Every brand and retailer seems to be talking about Gen Z or Gen Alpha. But new data from GWI shows that there is more to millennial consumers than meets the eye...and businesses need to take note. During this episode of Retail Remix, we dig into the data with Consumers Trends Manager Laura Connell. She shares: How new life stages are impacting category trends and channel usage; Whether sust...
Social Impact Lessons from TOMS 21.11.2022 36:34
TOMS was an early pioneer of the purpose-driven retail model. Although many know the brand for its one-for-one approach to charitable giving, the brand recently underwent a transformation that included rethinking its approach to social impact. To get the scoop, we brought Amy Smith, who is the Chief Strategy & Impact Officer for TOMS, on the show. She shared how her role within the company...
Get More ‘Cha-Ching’ from Checkout Experiences 14.11.2022 37:57
We’ve all fallen for it: The point-of-purchase display that has a plethora of small items you just have to have. Some brands and retailers are realizing there’s power in creating similar experiences online. However, few have truly mastered the checkout experience, using data to feature relevant products and services that boost basket sizes. During this episode of Retail Remix, we chat with Ash...
The 4 Pillars of PacSun’s Winning Social Strategy 07.11.2022 35:08
PacSun is one of the most beloved brands among Gen Z consumers. Tyler MacDonald attributes the retailer’s longevity to its focus on being authentic and relevant across all channels. As Senior Manager of Influencers and Social Media, Tyler leverages a core strategy that revolves around four core pillars: Nostalgia; Humor; Being trend-focused; and Being raw and organic. During this e...
Hip or Hype? 2022 Retail Trends Edition 31.10.2022 51:07
There was no shortage of trends poised to disrupt the retail industry this year — from sustainability to the metaverse. But which trends actually made an impact, and which were just hype? During this special, rapid-fire episode of Retail Remix, we dig into the Big 8 trends spotlighted by January Digital in early 2022. Vic Drabicky and Sarah Engel dig into: How these key trends have shaken out...
How Google is Redefining Product Search 24.10.2022 30:04
Consumers are searching for product information on a host of new channels, from marketplaces to social networks, but Google still plays a key role in the customer experience. But that doesn’t mean Google isn’t taking cues from these new consumer behaviors to shape product and experience innovation. During this special episode of Retail Remix, Lilian Rincon, Senior Director of Product for Shopp...
Getting a Seat at the Innovation Table 17.10.2022 35:39
Nikki Baird is no stranger to tough conversations. She has held roles as a retail technology executive and an industry analyst, so she knows what it takes to assess, challenge and prioritize new trends and tech investments. Now, as VP of Strategy for Aptos, her job is to discuss the unique challenges and priorities of retail clients, and how they should shape their technology roadmaps. During...
Turning SMS into a Revenue Driver 10.10.2022 45:47
If you have a cooler or an insulated lunch bag, you likely have an Igloo product. Although the brand has such a vast wholesale network, a direct-to-consumer (DTC) experience was key to establishing a direct line of communication with consumers to build out its product portfolio. Early on, the focus was on acquisition. But then, Kizzy Ezirio, Digital User Experience Director at Igloo, and her team...
Willy Wonka Goes Sustainable CPG 03.10.2022 29:43
As one of the founders of Max Brenner, the highly popular chocolate brand and restaurant chain, Oded Brenner was considered the world’s real-life Willy Wonka. Now, after a brief hiatus, he’s embracing his inner “business artist” and building a new brand: Blue Stripes. While both businesses are connected by a core ingredient, the cacao fruit, Blue Stripes is leaning into CPG and a mission rooted...
From Social Commerce to Curated Commerce 26.09.2022 30:18
Frost Li has a rich history in tech, and she even helped Wish build out its growth division. In fact, it was during her time at Wish that she discovered her fascination with retail and, specifically, helping retail brands grow. Social commerce has become a key method for brands of all sizes to reach their audiences and grow market share, however, different platforms have walled gardens and lim...
Tales from Ron Thurston’s Tour of Retail in America 19.09.2022 42:57
After inspiring retail pride on a global scale, author and industry legend Ron Thurston is bringing his passion and perspectives on the road... literally . He has been traveling the U.S. in an airstream, stopping in different towns and sitting down with the people powering retail stores. He took time out of his adventure to sit down for this episode of Retail Remix. Listen in and learn: What...
Is Loyalty Created in the Post-Purchase Experience? 12.09.2022 30:50
When we think of customer experience, the awareness, education and engagement stages of the shopping journey come to mind. In fact, merchants tend to focus on everything that comes before conversion. But as consumers pay more attention to ease and speed of fulfillment, the post-purchase experience is becoming a top priority. During this episode of Retail Remix, Narvar’s Founder and CEO Amit Sh...
Inside Perspectives from Top Amazon Aggregators 05.09.2022 33:36
Amazon aggregators took the ecommerce world by storm during the height of the COVID-19 pandemic. But now, as these companies navigate economic volatility and shifts in the investor market, they’re focusing on building viable business models with long-term potential. For this Retail Remix episode, we revisit a session from the 2022 Retail Innovation Conference & Expo, which features executives...
Creating a Brand Gen Alpha Loves 29.08.2022 23:39
Gen Alpha is gaining more spending power and, in turn, more influence on the retail industry. That is why retailers like Kids Foot Locker are focused on creating unique opportunities for these consumers to interact with each other and with the brand. On Retail Remix, we revisit a recent conversation with Jill Feldman, VP and General Manager of Kids Foot Locker. She shared: How Gen Alpha beh...
What’s the New Holiday Marketing Calendar? 22.08.2022 37:27
Changing consumer behaviors and the impact of shopping holidays like Prime Day are encouraging marketing teams to rethink the traditional holiday calendar. In fact, Julie Van Ullen of Rakuten Rewards believes that brands need to look at holidays, promotions and rewards initiatives through an integrated and holistic calendar. During this episode of Retail Remix, she shares her perspectives on h...
Making Gifting a Year-Round Strategy 15.08.2022 46:59
Inflation. Shifts in consumer spending. New digital behaviors. There are several trends that could shake up the gifting space, but as we head into the holiday season, brands and retailers need to think about how they can turn these challenges into new opportunities. Are you ready to differentiate and drive revenue through personalized gifting experiences? During this episode of Retail Remix, Gi...
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