Retail TouchPoints
Retail Remix
The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.
Author
Retail TouchPoints
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Podcast website
Latest episode
Jun 25, 2026
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Episodes
Embracing Gen AI for Creative Impact 05.02.2024 46:19
Although generative AI has the power to shake up all retail functions, early use cases and success stories suggest that marketing, content and ecommerce teams have the most to gain. These teams are feeling more pressure to create relevant, impactful and on-brand content. Gen AI will allow them to accomplish all of this — and at scale. During this episode of Retail Remix, Alicia Esposito explores t...
How Can Brands Elevate Their Stories in Stores? 29.01.2024 35:43
Digital channels and platforms make it easier for brand leaders to create and amplify stories at scale. However, many retail executives have learned that despite its power, digital can never replace the distinct value of physical environments. That’s why brands like Adidas, Converse, The North Face and Vans have tapped Starch Creative, a creative agency that specializes in bringing compelling bran...
The Booth and Beyond: What NRF 2024 Tells Us About the State of the Industry 22.01.2024 39:39
The National Retail Federation drew 40,000+ attendees from across the retail realm who were eager to explore the hottest trends and tech — from AI to retail media and in-store optimization. During this week’s Retail Remix, host Alicia Esposito recaps the Big Show with Nicole Silberstein, Ecommerce Editor for Retail TouchPoints, and Phillip Jackson, Co-founder of Future Commerce, including how the...
How Albertsons Media Collective is Driving Retail Media’s Evolution 15.01.2024 27:09
Over the course of his 20-year career, Harvey Ma has held roles at NielsenIQ and Roundel, the in-house marketing and advertising agency for Target. He also held several leadership positions at Target spanning marketing, merchandising and negotiations. Now, he’s taking his passion for retail and advertising to the next level as Vice President of Albertsons Media Collective. In this episode of Retai...
How Solo Brands Creates Lasting Memories & Genuine Connections 08.01.2024 30:56
PRODUCTION UPDATE: Shortly after this podcast launched, Solo Brands announced that John Merris would “mutually separate” from the company as President, CEO and Director starting on Jan. 15, 2024. Christopher Metz will replace Merris, beginning on the same date. The news comes on the heels of Solo Brands updating its fiscal 2023 guidance , decreasing it from between $520 million to $540 million, to...
Retail Experts Reveal the Top 2024 Trends & Predictions 03.01.2024 28:47
The Retail TouchPoints editorial team engaged with 15 esteemed experts, analysts and strategists to determine which trends and technologies will influence the industry most significantly in 2024. All insights were curated in a multimedia recent report , but for this week’s special episode of Retail Remix, we’re highlighting four key themes that emerged several times in the entire piece. Join us a...
The Hitchhiker's Guide to the New Internet: Emerging Tech for Embracing the Digital Revolution 18.12.2023 45:05
With his finger firmly on the pulse of the tech industry, Matt Maher, Founder of M7 Innovations, has helped brands across categories push creative boundaries to resonate with consumers in new ways. During this week’s Retail Remix, we’re replaying his session from the Retail Innovation Conference & Expo 2023, where he outlined the emerging technologies and platforms that can help merchants dri...
How 1-800-FLOWERS.COM, Inc. Creates Connection Through Unique Content Experiences 11.12.2023 22:17
1-800-FLOWERS.COM, Inc., is a pioneer in the gifting and entertaining space. By taking a holistic approach to marketing and content strategy, this renowned retailer has captured hearts worldwide, transforming how we celebrate special moments and connect with one another. During this Retail Remix episode, we sat down with Jason John, CMO of 1-800-FLOWERS.COM, Inc., to learn how the company is drivi...
What Can Retailers Learn from Cannabis Brands? 04.12.2023 38:01
Once illegal and highly stigmatized, cannabis has become a legitimate, diverse and thriving market. Not only has the cannabis industry experienced significant growth over the past few years, it has also driven significant innovation in marketing, store design and customer experience. Despite this positive disruption, the cannabis retail space still faces its fair share of challenges. During this...
Digging into Thanksgiving Weekend Results: Trends & Predictions from Adobe Digital Insights 29.11.2023 26:57
Despite rumblings of a wary consumer, shopping results from Thanksgiving weekend reveal that consumers were eager to shop. For example, data from Adobe Digital Insights reveals that results from the weekend, especially Cyber Monday, beat initial projections. In this special episode of Retail Remix, host Alicia Esposito sits down with Vivek Pandya from Adobe Digital Insights to discuss how consume...
Designing for Success: How Technology Decisions Shape Store Ops Strategies 20.11.2023 32:26
Results from Retail TouchPoints ’ latest Store Ops Survey reveal that store ops budgets are increasing, and retailers are investing more in new in-store technology. As merchants strive to improve efficiency and personalize customer experiences, they need to ensure they’re prioritizing the right solutions, whether it be mobile devices, digital signage or other technologies. In this Retail Remix ep...
How Liquid Death’s Unconventional Creative Strategy Fuels Digital Growth 13.11.2023 46:20
From leveraging social media to exploring marketplaces and strategic advertising, there are countless avenues to capture mindshare and carve a unique space for your brand online. You can find a shining example of this immense potential in the canned water company Liquid Death. In this episode of Retail Remix, we listen back to an exclusive conversation from the 2023 Retail Innovation Conference &a...
Thoughtful Design: Inside Monica + Andy’s Approach to Children’s Apparel 06.11.2023 40:27
At Monica + Andy, thoughtfulness is at the core of everything the brand does. The team, led by founder and CEO Monica Royer, believes that every decision should be made by first considering the possible impact on customers, employees and the environment. This episode of Retail Remix highlights how this mindset applies to all aspects of Monica + Andy, from product design to customer service, marke...
Enter Kurt Geiger’s Colorful World of Luxury 30.10.2023 36:53
The luxury consumer is changing. She’s younger, more tech-savvy and embracing a hybrid of trends, from “quiet luxury” to bold colors and patterns. Kurt Geiger is adapting to these new realities while staying true to its UK roots – and is expanding globally along the way. During this week’s Retail Remix, Alicia Esposito chats with CEO Neil Clifford, a visionary leader who has championed the brand’...
What Does Gen Z Really Want from Stores? 23.10.2023 28:27
Gen Z’s spending power is growing. That’s why brands are focused on truly understanding their behaviors and preferences across all channels. To shed light on how Gen Z prefers to shop in stores, MG2 conducted a comprehensive study that included both qualitative and quantitative feedback. The results paint a detailed picture of this influential cohort, helping brands break free of their pre-existin...
From Pop-up to Permanence: The Inside Scoop on the Museum of Ice Cream 16.10.2023 43:20
Starting as a pop-up sensation, the Museum of Ice Cream quickly captured the hearts and minds of visitors. It also left an indelible mark on the retail landscape and has become a model for experiential retail. But what made it such a splash? Was it the innovative model, the creative marketing approach or something else entirely? During this Retail Remix episode, Alicia Esposito chats with Manish V...
What Makes a Successful Celeb-Backed Brand? 09.10.2023 43:43
The celebrity-backed brand isn’t dying…it’s evolving. In fact, Leonard Brody, Co-founder and Executive Chairman of Caravan, believes that these brands carry substantial weight and increasingly resonate with consumers thanks to the power of social media. Leonard would know. Caravan plays a secret role in building these brands behind the scenes, elevating the role of celebs like Carrie Underwood an...
Social Commerce Lessons from Brand Leaders: Content Marketing, Influencer Engagement and More 02.10.2023 48:43
At the Retail Innovation Conference & Expo (RICE), attendees learned that you can elevate your brand's presence, engage your audience and stand out in an increasingly competitive digital climate by tapping authentic content, partnerships with the right influencers, and healthy doses of experimentation. During this Retail Remix episode, we go back to a panel of marketing leaders who shared the...
Substance and Simplicity: Exploring Hanna Andersson's Commitment to Trust, Community & Sustainability 25.09.2023 31:48
To its community of loyal customers, Hanna Andersson is so much more than just a children's clothing company. It’s a trusted brand that puts safety, quality and ethical production at the forefront to empower parents around the world. With a steadfast dedication to protecting childhood innocence, Hanna Andersson also aims to create spaces where parents can find simplicity online without compromisin...
Differentiating Through Recommerce Experiences 18.09.2023 31:16
In an era where sustainability and environmental consciousness are at the forefront of consumer demands, the fashion industry is facing increasing pressure to reduce its environmental footprint. Fortunately, technology is stepping in as a powerful ally in this quest for change. From digital samples to recommerce platforms, innovative solutions are emerging to revolutionize the way fashion operates...
How Kendra Scott Turns Every Store into a Community Hub 11.09.2023 38:36
From its humble beginnings as a small jewelry startup to a household name, Kendra Scott has not only thrived in the direct-to-consumer (DTC) space but has also made significant strides in the world of wholesale and branded brick-and-mortar experiences. In this episode of Retail Remix, our host Alicia Esposito chats with Colleen Wilson, SVP of Retail and Wholesale for the jewelry brand. They explor...
Unlocking the Power of 'Mind Building' for Experience Design 04.09.2023 54:41
Welcome to the new frontier of retail marketing, where the power of “mind building” is reshaping the industry. Mind building takes the concept of worldbuilding and elevates it to a whole new level, focusing on immersive experiences that captivate the minds and emotions of customers. In this episode of Retail Remix, we relive a session from the Retail Innovation Conference & Expo. Ari Peralta,...
Is Private Label the New Competitive Playground? 28.08.2023 37:04
In today's highly competitive retail landscape, private label brands have emerged as a powerful force, capturing the attention of both consumers and retailers alike. Once considered a category of cheap generic alternatives, private label has undergone a remarkable transformation and become a way for retailers to differentiate. In this episode of Retail Remix, host Alicia Esposito chats with Todd...
The Future of Commerce: Resilience, Diversification and Connectivity 21.08.2023 26:41
The future of commerce is marked by resilience, diversification and a willingness to embrace technological change. Square's third annual Future of Commerce report sheds light on this optimism, including how businesses are embracing new revenue streams through services and partnerships, implementing cutting-edge technologies to power connected experiences and using AI to drive efficiency. In this e...
Navigating Heightened Competition in the Beauty and Skincare Industry 14.08.2023 34:36
The beauty and skincare markets are growing increasingly crowded and competitive, but Covey Skincare has managed to stand out thanks to the powerful influence of its founders and a streamlined, science-backed methodology. In this episode of Retail Remix, host Alicia Esposito chats with Asha Talwar Coco, CEO of Covey Skincare. Tune in to gain a deeper understanding of how Covey has tackled this cha...
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