Stacey Richter
Relentless Health Value
Welcome to Relentless Health Value, the podcast for those working in the belly of the beast to fix our fundamentally broken healthcare system. If you are a self-insured employer, plan sponsor, benefits consultant, clinician, a C-suite executive or anyone in the business of healthcare tired of the "transformational theater" and marketing fluff, you have found your tribe. The U.S. healthcare system isn't a rational market; it's a game of Pachinko where perverse incentives reign, and as we always say, where there's mystery, there's margin. Hosted by Stacey Richter, we relentlessly hunt down the a...
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Stacey Richter
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Podcast website
Latest episode
Jul 8, 2026
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Episodes
EP261: Six Essential Steps to Get Population Health Right, With Fred Goldstein, President and Founder of Accountable Health, LLC 20.02.2020 31:05
Today I speak with Fred Goldstein. Fred knows a lot about population health. His credentials, in fact, are about as long as my arm, so I'm just going to call him president and founder of Accountable Health, LLC and also co-founder and lead co-host at PopHealth Week —a podcast you should check out. Today Fred and I get into not just what 'good' looks like when it comes to population health, but als...
AEE10: An Update on the Snowball of Drug Pricing Initiatives in Washington Right Now, With Josh LaRosa, MPP, Policy Director, Wynne Health Group 18.02.2020 15:16
In this health care podcast, Josh LaRosa from the Wynne Health Group is back to give us an update on the snowball of drug pricing initiatives zigzagging their way around Washington right now. For the details, listen to episode 243 . That's where we really drill into the details. This conversation is more of a status report. (Note: This episode was recorded on February 6.) You can learn more at w...
EP259: What Are Payers Looking to Solve For Right Now? With Rahul Dubey of Percynal Health Innovations 06.02.2020 32:43
Rahul Dubey is the founder of Percynal Health Innovations. He's also the former chief innovation officer at AHIP—that's America's Health Insurance Plans. AHIP is a trade group for insurance carriers, health systems, best-in-breed solution providers, and others. Rahul has created what he calls strategic working groups, in which he gets together essential stakeholders within a regional geography to...
EP258: Areas of Promise, With Seven Health Care Thought Leaders 30.01.2020 31:39
In this health care podcast, seven thought leaders talk about the areas of promise they see in health care in 2020. Seven thought leaders include: Kimberly Noel, MD, from Stony Brook Medicine Eric Weaver, from Innovista Health Solutions Suzanne Delbanco, from Catalyst for Payment Reform Sue Schade, from StarBridge Advisors Naomi Fried, from Health Innovation Strategies Joe Grundy, from Grundy Cons...
EP257: Rating the Raters of Hospital Quality, With Karl Bilimoria, MD, From Northwestern Medicine 23.01.2020 32:47
In this health care podcast, I talk with Karl Bilimoria, MD. Dr. Bilimoria is a surgical oncologist and a VP of quality over at Northwestern Medicine. Plus, he is also a John B. Murphy professor of surgery. The second I heard that Dr. Bilimoria and his colleagues had worked on an initiative to "rate the raters" of hospital and physician quality, I reached out to get him on the show. I had just had...
EP256: A Major Health Care Cost Driver Revealed: Misdiagnoses in Radiology, With Ron Vianu, Founder and CEO of Covera Health 16.01.2020 32:45
You know how in JAMA recently it said that 25% or more of health care spending is frittered away wastefully? Some of that wasteful spending comes from unnecessary care. And some of that unnecessary care happens when a patient is misdiagnosed and then, based on that misdiagnosis, gets care for the wrong thing. And "wrong thing" care obviously isn't going to fix the actual problem because its intent...
EP255: UCHealth: A Short List of Hospital Innovations Rolled Out in 2019, With Richard Zane, MD, From UCHealth 09.01.2020 27:49
Dr. Richard Zane is the chief innovation officer at UCHealth. He's also the executive director of emergency services there. Besides that, he chairs emergency medicine at the medical school and he's a professor at the business school and at the medical school. At the recent NODE Digital Medicine Conference, I asked Dr. Zane to talk about the 2019 innovations that he is most proud to have rolled out...
EP254: How to Achieve Outcomes That Matter to Patients, With Nadine Jackson McCleary, MD, MPH, BSN 02.01.2020 25:56
Everybody knows about evidence-based medicine, especially evidence-based medicine around the use of pharmaceuticals—and especially in oncology. Provider and payer organizations, many of them, strive to standardize care pathways around that evidence-based medicine. Here is the thing: I've heard it said that doctors and patients at the point of care are not particularly interested in evidence-based...
INBW26: A Three-Prong Plan to Find Areas of Promise and/or Promising Companies in Health Care 19.12.2019 19:18
I was asked by a group of students from Michigan University's Ross School of Business to identify what I would consider companies or areas of promise in health care. It's a good question. I'm going to take a stab at the answer in this health care podcast, but let me foreshadow coming up next month, there'll be a second episode of Relentless Health Value dedicated to this same exact topic. I have a...
EP253: How to Use Health IT to Help Patients and Providers Collaborate, With George Mathew, Chief Medical Officer at DXC Technology 12.12.2019 30:17
Right now, I am in the middle of rereading The Innovator's Dilemma —that seminal work by Clayton Christensen. I'm at the chapter right now where he talks about resources (human and otherwise), processes, and values. These three things are the trifecta that determines what any organization can manage to achieve—or not achieve, as the case may be with disruptive technologies. Here's where this is re...
EP252: The Not-So-Obvious Thing That Musculoskeletal Care and a 4-Minute Mile Have in Common, With Chad Gray, CEO of Integrated Musculoskeletal Care 05.12.2019 33:04
Musculoskeletal issues, otherwise known as MSK issues, account for something like 20% of the cost to any given health plan or employer or anyone else who is paying the bill for health care. That's like one in every five dollars, which is meaningful when you consider million-dollar drugs and diabetes and all the other things that a purchaser of health care can write checks for. MSK is a big cost ka...
INBW25: Behind the Marketing: Preparing Account Management for Successful Selling Into Health Systems, With Co-Hosts Stacey Richter and Dave Dierk, Co-Presidents of Aventria Health Group 28.11.2019 36:56
I was listening to The #HCBiz Show!, featuring hosts Don Lee and Shahid Shah, earlier this year—specifically, their two-part series entitled "Selling Into Health Systems" [ part 1 and part 2 ]. Besides being co-hosts of The #HCBiz Show!, Don Lee is the founder of Glide Health and VBP Forward [which stands for value-based payments], and Shahid is a serial entrepreneur; one of his companies is Netsp...
Encore! EP176: Why We Think We're Getting Good Health Care, When We Aren't, With Dr. Robert Pearl, Author and Former CEO of the Permanente Medical Group. Co-hosted by Stacey Richter and Alex Akers 21.11.2019 35:42
In this podcast originally published early last year, Alex Akers and I had a chance to speak with Dr. Robert Pearl about his book Mistreated: Why We Think We're Getting Good Health Care—And Why We're Usually Wrong. Besides being an author, Dr. Pearl is former CEO of the Permanente Medical Group; he's a frequent keynote speaker; and he is also the host of a podcast called Fixing Healthcare. Here's...
EP251: Preventing Readmissions and Improving Patient Outcomes With Telehealth and Other Digital Tools, With Dr. Kimberly Noel From Stony Brook Medicine 14.11.2019 31:21
There are four pillars that contribute to readmissions: ensuring patients are equipped to self-manage and properly take their medications; follow-up (usually by PCPs); managing transitions of care and care coordination, which might be known as interoperability; plus avoiding medical errors. Dr. Kim Noel and I discuss each of these pillars and how telehealth and other digital tools can close gaps a...
EP250: How to Make Patient-Collected Data Actionable for Shared Decision Making, With Vicky Tiase From NewYork-Presbyterian Hospital 07.11.2019 32:33
Patients, families, caregivers are generating data outside of the health care setting. They are tracking exercise, symptoms, blood pressure. And they're coming in for their appointments bearing stacks of printouts or their username and password on a little piece of paper and asking their clinicians to log in to their accounts and check out the goings on. Clinicians, meanwhile, struggle to understa...
EP249: The War on Financial Toxicity in North Carolina, With Dale Folwell, North Carolina State Treasurer 31.10.2019 33:34
The North Carolina State Employees Health Plan (SEHP) crafted a proposal called the Clear Pricing Project. The Clear Pricing Project proposed to pay network hospitals based on a transparent price schedule. Considering that SEHP purchases benefits for something like 720,000 people in North Carolina at a cost to taxpayers of billions of dollars, this seems reasonable. When you're the fiduciary for t...
EP248: United We Could Definitely Stand Against Rising Health Care Costs, With Mark Blum From America's Agenda 24.10.2019 33:44
In this health care podcast, I speak with Mark Blum from America's Agenda. When I was talking with Mark, I kind of pictured him bearing a flag with a peace sign on it. His point for unions and employers alike is this: Instead of ripping each other into shreds at the bargaining table over health care, maybe work together proactively. Clip the reasons for rising health care costs in the first place....
EP247: From Quality Measures to Medicare Advantage (Maybe for All) and Price Gouging, With John Gorman, CEO and Chairman of Nightingale Partners 17.10.2019 34:28
In this health care podcast, I speak with John Gorman, who is a government-sponsored health programs guru. He's also the founder of a newly minted organization called Nightingale that (spoiler alert) we discuss toward the end of our conversation. I just want to interject right here that I, for one—but I'm sure John would agree—do not believe that Medicare Advantage (MA) is, as is, perfectly terrif...
EP246: Even a Dream House Needs Plumbing, and Even Visionary Innovation Needs a Capable EHR Infrastructure, With Pam Arora, SVP and CIO at Children's Health in Dallas 10.10.2019 31:40
In this health care podcast, Pam Arora, SVP and CIO at Children's Health in Dallas, talks about the work she and her team are doing. Spoiler alert: It's pretty visionary. They have integrated telemedicine solutions in schools and in patients' homes. They've also been monitoring adherence to vital transplant meds by putting chips on the capsules. They have initiatives happening with voice and GPS t...
EP245: Arithmetically Impossible, With Al Lewis, Cofounder and CEO of Quizzify 03.10.2019 33:10
I want to talk about the wellness industry today. In the parlance of the famous (or infamous, depending on where your revenue is coming from) Al Lewis, traditional "to employee" types of wellness programs are health care done to employees, not for employees. They're like forced health care. Generally, these programs tout cost savings to the employer. And also generally, these programs aren't opti...
EP244: A Playbook for Jumbo Employers—or Providers, Consultants, Carriers, or Pharma Who Get Paid by Jumbo Employers, With Lee Lewis, Chief Strategy Officer at the Health Transformation Alliance 26.09.2019 36:36
In this health care podcast, I speak with Lee Lewis, who is the newly minted chief strategy officer at the Health Transformation Alliance, otherwise known as the HTA. The HTA is a group of 50 major corporations that have come together in an alliance to do one thing: fix our broken health care system. Anyone who knows Lee knows he knows a lot about how to improve health care benefits for large empl...
EP243: Who Will Be Impacted by the Snowball of Drug Pricing Initiatives Pouring Out of Washington Right Now? With Josh LaRosa, MPP, Policy Associate, Wynne Health Group 19.09.2019 31:31
Here's one fact of life that's always true: It will always be the desire of big vested interests to maintain and stick with the status quo. This applies to all of the various parties in the drug supply chain as much as it does to any other industry. So, here's the $106-billion-a-year question: In 2019 or 2020, will all of the drug pricing proposals and legislature popping up all over the place in...
EP242: The Price We Pay: What Broke American Health Care—and How to Fix It, With Marty Makary, MD 12.09.2019 44:47
In this health care podcast, I speak with Dr. Marty Makary about his new book, which is entitled The Price We Pay: What Broke American Health Care—and How to Fix It . I could not recommend this book more highly. It's a page turner for hospital execs trying to do the right thing, employers trying to do right by their employees, insurance carriers looking for better ways to actually drive health car...
EP241: Putting the Squeeze on Community Pharmacies, With Vinay Patel, Founder, Self Insured Pharmacy Networks 05.09.2019 35:31
There are 65,000 community pharmacies in the United States today, and the total cost to locate, staff, and operate these pharmacies is about 9% of our total national drug spending. That's less than 1% of our national health expenditure—and falling. This is despite the fact that about 85% of our nation's something like 6 billion prescription fills are unbranded generics, and unbranded generics are...
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