Receivables Podcast | Discussions About Debt Collection

Tune in for a chat with ACA International members David Schultz, David Williams, and John Bedard about Cyber, E&O, and other types of insurance necessary for receivables firms. You’ll also learn about the evolution of ACA’s risk mitigation programs, including the legal think tank actively supporting member agencies through attorney-agency partnerships. Regardless of agency size, insurance is a...

Tune in for a chat with Don DiGiacomo, Director of Compliance at Landmark Strategy Group. From the experienced lens of credit union debt sales and debt sales compliance, Don shares insights about building relationships with small-volume clients; improving service, capability, and compliance through technology tools; protecting creditor-consumer relationships; and working with regional clients such...

Tune in for a chat with Eleanor Tami, Attorney & Shareholder at Gordon, Aylworth, & Tami, P.C., about her National Creditors Bar Association membership. Tami notes the value of the legal community she gained and didn’t realize she was missing until she became involved in NCBA. Networking with colleagues and industry friends as well as sharing experiences and lessons learned is just one ben...

Tune in for a chat with Susan Richards, Founder & CEO at CredTech Consulting LLC, about project-oriented consulting in the receivables industry and the art of successful consulting. Susan specializes in bringing her extensive business development and operations leadership experience to the table at growing collections businesses and BPOs globally. From building relationships to breaking down b...

Tune in for a chat with Dan Simmons, Sr. Director of Consulting - Financial Services at TransUnion. Dan covers recent origination and delinquency trends in Unsecured Personal Loans, Bankcards, Auto Financing, and Mortgages— and the effects those trends have had on lenders and borrowers.  👉 *If you haven’t already taken the TransUnion 2024 Debt Collection & Insights Survey, we encourage you to...

Tune in for a chat with Jason Hiland, EVP of Sales at CollaborationRoom.ai, about facial recognition technology for supporting remote call center workforces. Jason shares unintended benefits of having this technology deployed, layered security protocols, and WFH case studies.  Learn more with this week’s Receivables Roundtable hosted by Adam Parks!   Jason Hiland - https://www.linkedin.com/in/jaso...

Tune in for a chat with Robert Fite, Senior Sales Consultant at TEC Services Group with a focus on the Latitude by Genesys solution. Rob covers resources for new tech implementation, project scoping, support for initial configuration, managing costs, training, and more. Learn more with this week’s Receivables Roundtable hosted by Adam Parks!   Robert Fite - https://www.linkedin.com/in/robert-fite-...

Tune in for a chat with Jimmy Chebat, Founder at ZiZo Technologies, Inc., about ways to incentivize employee engagement, build trust, and create data-driven motivation among teams. While creating fun at work, this gamification company is also automating KPI insights to modernize workforce management and reduce the need for administrative work while boosting opportunities for “happiness management”...

Tune in for a chat with David Williams and Roger Weiss, President and Past-President at ACA International about the upcoming ACA Convention ‘24. Find out what’s new this year, networking opportunities, advocacy and new challenges, and what to expect in the sessions and expo hall. Learn more with this week’s Receivables Roundtable!   Subscribe to Receivables Info, follow #ReceivablesRoundtable and...

Tune in for a chat with the newly formed team at ReceivablesData.com about the TransUnion 2024 Debt Collection Trends & Insights Survey. TransUnion has partnered with ReceivablesData.com to conduct the survey in 2024. Learn more with this week’s Receivables Roundtable featuring the ReceivablesData.com team, Mark Naiman, Bharath Ramachandra, and Adam Parks! ReceivablesData.com is accepting surv...

Tune in for a chat with Jeff Ragsdale, Major Account Executive at TransUnion, about building valid data experiments. It’ll bring you back to the scientific method—from establishing what you’re testing for and gathering the data, to predicting the outcome and running the experiment, to communicating results and reviewing the data. New data and new risk abound in the industry, and properly leveragin...

Tune in for a chat with Dan Parks, EVP of Operations at Yrefy, LLC. Dan provides interesting insights into the defaulted private student loan space where many borrowers have struggled to find strategies to get out of debt. From customizing fixed rate low-interest loans to educating borrowers and combating misinformation, the solutions serve a true need in the consumer marketplace.  Learn more with...

Tune in for a chat with Michael Stillman, Owner of Stillman Law Office and President-Elect of the National Creditors Bar Association. Attorney Stillman discusses the NCBA Hill Days event, which took place May 22-23, including objectives, the process of drafting sponsors, the CFPB visit, and the value of “having a seat at the table.”  Learn more with this week’s Receivables Roundtable hosted by Ada...

Tune in for a chat with Mark Reinhard,Owner/Software Architect at Concepts2Code, about his role in the development of branded consumer portals designed to integrate seamlessly with websites. As the eCommerce marketplace expands rapidly and consumer behavior migrates increasingly to mobile devices, it becomes more and more critical to consider the user experience from modern perspectives better ali...

Tune in for a chat with Ryan Kazmark, COO at P&B Capital Group, about his experience with the RMAI certification program. P&B has been a Certified Receivables Business since 2020. Ryan dives into the benefits and ROI they have found as a collection agency maintaining the certification, as well as perks of membership in general for those who may not be as involved or familiar with the assoc...

Tune in for a chat with Kim Phan, Privacy & Data Security Partner at Troutman Pepper, about changes in ADA, complexities in the marketplace, regulatory interest, compliance in the law, the impact of AI, and speculation on upcoming changes. Kim is a wealth of knowledge and shares loads of insight from her depth of experience.  Learn more with this week’s Receivables Roundtable hosted by Adam Pa...

Tune in for a chat with Holly Naiman, planner and co-host extraordinaire with Collection & Recovery Solutions and Debt Connection Symposium. Holly dishes about her role in helping to plan and host two major industry conferences with her husband and industry veteran, Mark Naiman. With a professional management background in the food and beverage industry, she brings a lot to the table when it c...

Tune in for a chat with Altaf Sayed, VP, Sales & Solutions at Epicenter, about BPO in Mumbai, India— including reasons behind enduring outsourcing success in Mumbai and creating a more international perspective in receivables associations.  Learn more with this week’s Receivables Roundtable hosted by Adam Parks!   Subscribe to Receivables Info, follow #ReceivablesRoundtable and don’t miss an e...

Tune in for a chat with Chris Murphy, Principal at DebtLink, about building a digital marketplace of receivables services. Chris, who doubles as Santa in the winter, is making a list and checking it twice— use the reviews to find who’s playing nice. (Picture of Santa Murphy in the comments below!) Learn more with this week’s Receivables Roundtable hosted by Adam Parks!   Subscribe to Receivables I...

Tune in for a chat with Michael Gold, Litigation Defense Attorney at Pollack & Rosen, P.A., about trends and issues he has encountered in Class Action Defense cases while representing creditors and debt buyers. Michael is a seasoned litigator with specialized expertise in financial, securities fraud, and class action defense and the newest addition to the Pollack & Rosen Litigation Defense...

Tune in for a chat with Jack Gordon, CEO at WebRecon LLC, about starting a business, being accessible to clients, selling a business, and exploring new ideas as a serial entrepreneur. While most in the space know Jack for WebRecon, it’s just one of many projects he has developed over the years and one of several things he is currently involved in. Learn more with this week’s Receivables Roundtable...

Tune in for a chat with Mark Naiman, Host of Collection and Recovery Solutions, about what to look forward to this May at CRS 2024. It’s not too late to sponsor, so listen to find out how and why to attend, including what makes the event unique from other industry events. Head over to the website to request an invitation and find out more about what’s on the agenda: https://collectionrecoverysolut...

Tune in for a chat with Larry Costa, President at Capital Management Services, LP, about the differences between First Party and Third Party collections and how to expand to diversify your revenue stream. CMS was one of the first pioneers in the industry to push into the First Party space and expand from there into other BPO services. From differences in compensation structures to different method...

Tune in for a chat with James Ward, Managing Partner at Ward PLLC and Special Counsel at Actuate Law, about strategically managing data within your organization. James comes from a background as a big law attorney, sifting through vast corporate data repositories to build out litigation cases. This experience led to the identification of common data management patterns and in turn, a passion for h...

Tune in for a chat with Jon Daane, VP of Sales & Marketing with TEC Services Group, about the consultative, solutions-oriented environment of TEC Solutions and what it takes to implement and manage technology system changes effectively. From starting with a vision to removing fear to strategic, incremental improvements, Jon provides listeners with some key tips on first steps to new technologi...