Receivables Podcast | Discussions About Debt Collection

In this episode of the Receivables Podcast, Adam Parks sits down with Dane Mauldin, President of RNN Group, to discuss how actionable collection data can improve recovery performance, especially when it comes to dormant accounts. Dane explains why successful recovery depends on data that is accurate, timely, and aligned with the right treatment strategy, not simply more data. They explore continuo...

Recovery has always been a numbers game. But what happens when the numbers start moving in opposite directions? Delinquencies are climbing, recovery rates are slipping. And across the industry, creditors are being forced to rethink how they approach collections, litigation, and legal recovery operations. Adam Parks welcomes Will Weidman of Convoke for a mid-year pulse check on the recovery landsca...

Is AI in debt collection replacing people or helping build better collectors? Brandon Lane, Executive Vice President at First Credit Services, joins Adam Parks to break down Agent Assist, coaching, compliance, and the human side of receivables management. This episode explores why technology improves efficiency, but leadership, culture, and people still drive performance. Listen now and subscribe...

Consumer AI in receivables is moving from theory to real operational risk. In our latest episode, Adam Parks sits down with Leslie Bender to explore how consumer use of AI is creating new questions for debt collection, compliance, disputes, litigation, and consumer engagement. From pro se litigants and AI hallucinations to bots, regulatory concerns, and the future of consumer communication, Leslie...

How is machine learning in debt collection changing the future of consumer engagement? In this episode, Adam Parks talks with Ohad Samet, Founder of TrueAccord and CEO of TrueML, about machine learning in collections, reinforcement learning systems, and how behavioral analytics are helping organizations personalize collections strategies at scale. Ohad also shares insights on digital communication...

Is AI really changing the future of global BPO strategy for collections? In this episode, Adam Parks sits down with Saket Sahoo of Connect BPS to discuss offshore collections operating models, AI copilot tools for collectors, and why empathy may become the biggest differentiator in modern receivables outsourcing. Saket shares real-world insights on scaling collections operations globally while bal...

Can a digital first collections strategy improve recovery while keeping the human touch? Adam Parks sits down with Jason Hinkle of Shepherd Outsourcing, LLC to explore how agencies are building data driven collections operations that combine technology with skilled collectors. They discuss omnichannel debt collection strategy, CRM systems for debt collection agencies, and how to train modern debt...

How to test new data vendors in debt collection without wasting budget or chasing meaningless hit rates? In this episode of Receivables Podcast, Prince Matharu of TEC Services Group walks through a practical data experimentation framework in collections built on a simple idea: hypothesize, experiment, measure, report. He breaks down multi vendor data strategy for receivables, how to measure contac...

How does AI context orchestration for collections actually work when every consumer interaction happens across different channels? In this episode, Adam Parks is joined by Anshul Shrivastava of Vodex.ai to unpack why most omnichannel strategies fall apart without shared context. Anshul explains how their DROS platform (Debt Resolution Operating System) brings voice, SMS, email, and chat into a sin...

Are administrative cost reviews for collection agencies quietly draining your margins? In this episode of the Receivables Podcast, Adam Parks is joined by Tom York and Jason Davis of CastleWise Insurance & Licensing to unpack why insurance coverage gaps, licensing and bonding inefficiencies, and autopilot renewals create real renewal risk in receivables management. They break down how annual a...

Are your payment rails in receivables management actually protecting your operation or quietly exposing risk? In this episode, host Adam Parks sits down with Chris Compton and Anthony Faldetta of Eliteserv Inc to unpack compliant payment processing in collections, processor risk classification, and why transparency and redundancy are no longer optional. They dig into how payment rails really work,...

Do your text messages reach consumers or get filtered before they ever matter? In this episode, Adam Parks sits down with Rick Lang, President of Pronto Connects, to unpack messaging channel governance in collections and why understanding the differences between SMS, MMS, and RCS now matters at the executive level. They discuss carrier trust, messaging compliance infrastructure, and why credibilit...

What does intelligence layer architecture for collections actually mean and why does AI fail without it? In this episode, Adam Parks is joined by Shantanu Gangal of Prodigal to unpack how data context enabling AI decisioning changes everything in regulated collections. Together, they dig into breaking data silos in receivables, operationalizing AI with compliance guardrails, and why AI decision go...

Are we actually talking about AI the right way in collections? In this episode, Adam Parks sits down with Rob Grafrath of CSS Impact to unpack artificial intelligence terminology in collections and why getting the language wrong leads to real operational and compliance risk. They dig into ai governance in receivables operations, the difference between large language models vs deterministic systems...

What does conversational AI deployment in collections actually look like in production? In this episode, Adam Parks sits down with Aman Mender and Adrian Ferrante-Bannera of Corafone to break down how AI voice is being used as a payment channel while maintaining real compliance guardrails. Together they dig into scaling collections without adding headcount, moving from inbound to outbound AI colle...

RMAI certification audit readiness has moved from best practice to business requirement. In this episode, Adam Parks sits down with Sara Woggerman of ARM Compliance Business Solutions to unpack the latest RMAI certification update, including changes to RMAI certification standards, audit evidence expectations, and data security governance in collections. They dig into where agencies get stuck, how...

Is your litigation driven servicing model built for scale or holding you back? In this episode of the Receivables Podcast, Adam Parks sits down with Gregory Straub of Pollack & Rosen to break down how modern legal collections solutions are evolving. Together, they discuss integrating litigation and digital collections, operating as a master servicer, and applying best practices for legal colle...

What happens when a new bill in Congress aims to fix long-standing regulatory conflicts for collection attorneys? In this episode, Adam Parks sits down with Liz Terry and Michael Stillman of NCBA to unpack why lawmakers are revisiting how litigation versus debt collection requirements are regulated. They walk through the real compliance challenges law firms face today, what the proposed legislatio...

How do we fix the creditors’ rights attorney pipeline before it becomes a crisis? In this episode, host Adam Parks sits down with Joy Jackson of Faber & Brand and David Weimer of Kramer & Frank to break down how law school outreach for collections law is changing attorney recruitment in regulated financial services. Together, they dig into law student exposure gaps, mentorship and talent d...

Workflow engineering for collections isn’t about adding another tool: it’s about designing how decisions actually happen at scale. In this episode, host Adam Parks sits down with Ranjan Dharmaraja of Quantrax Corporation to unpack why collection operations are an engineering problem and how machine driven decision making in collections replaces inconsistency with logic. They talk about embedded in...

Are effective text strategies for collections really as simple as high open rates? In this episode, Adam Parks sits down with Mark Reinhard of Concepts2Code, to unpack what compliant text messaging for debt collectors actually looks like in practice. They discuss carrier approved messaging strategies, the real differences between SMS vs MMS vs RCS in collections, and when short code vs long code t...

Sales and client services alignment often breaks down after the contract is signed—and that’s where client trust is won or lost. In this episode, Adam Parks sits down with Jon Siegel of Slovin & Council, Co., LPA to unpack why the sales-to-client-services handoff is the most fragile moment in collections. Together, they talk candidly about managing post-sale client experience and expectations,...

How prepared is your agency for preparing for security threats? In this episode, Adam Parks sits down with TransUnion’s Eder Ribeiro to unpack why cyber risk is often underestimated and what the first 72 hours of an incident really look like. Together, they dig into cybersecurity readiness for collection agencies, data governance, social engineering threats, and practical steps small teams can tak...

Why does the disconnect between debt relief and debt collection still shape recovery outcomes? In this episode, Adam Parks sits down with Felix Shipkevich of Shipkevich PLLC to unpack the misconceptions holding both sides back and how AI-driven debt resolution workflows, emerging bot-to-bot negotiations, and modern payment rails for debt settlement are reshaping the landscape. A practical conversa...

What is a debt collection data waterfall, and why should it never be “set it and forget it”? In this episode, Adam Parks talks with Will Turner of TEC Services about building and managing waterfall strategies across compliance scrubs, recovery scoring, and skip tracing. They cover the KPIs that matter, how to avoid common mistakes (like single-threading one vendor), and how to test improvements us...