Receivables Podcast | Discussions About Debt Collection

Join Adam Parks on the Receivables Podcast for an exclusive discussion with Debra Ciskey, a leading compliance expert in debt collection. Discover the key professional development skills that help collectors transition into leadership roles and stand out in the receivables industry. 🔹In This Episode, You’ll Learn: ✔️Why business writing & communication are critical for career growth ✔️How to...

On this episode of the Receivables Podcast, Adam Parks interviews Sarena Gaylor of the National Creditors Bar Association (NCBA) about the upcoming NCBA Executive Experience 2025. Gain exclusive insights into the event’s CLE credits, innovative roundtable discussions, and networking opportunities tailored for creditor's rights attorneys. Learn best practices in legal debt collection and disco...

"Join Adam Parks on the Receivables Podcast for an engaging conversation with Mark Reinhard, CEO of Concepts2Code. This episode dives into the transformative power of self-service tools, email campaigns, and analytics in modern debt collection. Learn actionable strategies for improving consumer engagement, achieving compliance, and leveraging mobile-first technologies. Subscribe and leave a r...

Maximize Your RMAI Membership | Expert Strategies for Debt Buyers Join Adam Parks on Receivables Podcast as he sits down with Andrew Roskam (AcctCorp International Inc.) to explore: ✔️ How debt buyers can actively participate in RMAI and gain industry influence. ✔️ The latest RMAI compliance updates and how they impact receivables professionals. ✔️ Strategies to build meaningful relationships with...

Join Adam Parks on the Receivables Podcast for an expert conversation with Hans Zachnar, Chief Technology & Innovation Officer at Nutun. In this episode, they dive into how BPO services in debt collection are revolutionizing the industry through AI-driven analytics, process optimization, and global outsourcing strategies. Learn how compliance, automation, and omnichannel strategies are shaping...

Join Adam Parks on the Receivables Podcast for an exclusive breakdown of the 2024 TransUnion Report with Manny Plasencia (TransUnion) & Mark Naiman (Debt Connection). Learn how AI, machine learning, & automation are transforming debt collection strategies, risk mitigation, & compliance management. Key insights include:  ✅ AI-driven segmentation & predictive analytics in debt recov...

Want to optimize your debt collection litigation strategy? Join Adam Parks on Receivables Podcast for an in-depth conversation with Rebekah Henderson of Velocity Investments, a leading expert in legal outsourcing for debt buyers. In this episode, we discuss:   ✔️ How legal outsourcing enhances efficiency and compliance   ✔️ The role of consumer engagement in improving liquidation rates   ✔️ Best p...

Explore the cutting-edge potential of artificial intelligence in financial services on Receivables Podcast. Adam Parks hosts Kompato’s Justin Miller and Nguyen Nguyen for a deep dive into how AI is transforming debt collection through empathetic consumer engagement, compliance-ready solutions, and voice generative AI. Discover actionable strategies to enhance recovery rates and consumer trust whil...

Join Adam Parks on the Receivables Podcast for an engaging discussion with John Bedard, attorney at Bedard Law Group. This episode dives into how the RMAI Certification Program and QBE’s tailored insurance policies are changing the game for passive debt buyers. Learn about vicarious liability coverage, risk mitigation tools, and strategies to align with evolving industry standards. Subscribe and l...

Don’t miss this must-hear episode! Adam Parks sits down with Brian Bowers, a seasoned expert in debt recovery, to discuss the future of third-party debt collection. Learn how e-commerce strategies, self-service portals, and innovative outreach methods are transforming the industry. Discover actionable insights to enhance compliance and engagement. Subscribe today and leave a review to share how th...

Join Adam Parks on the Receivables Podcast as he hosts Jodie Bedoya, founder of eMatrix Training. Learn how eMatrix is transforming debt collection training with short, impactful videos designed for younger generations. Explore key topics like managing vulnerability in recovery conversations, enhancing collector retention, and improving compliance through innovative methods. Subscribe now and leav...

Adam Parks welcomes Andrew Roskam, President of eAcctcorp International, to explore strategies for small debt buyers. Learn proven networking techniques, tips for strategic growth, and how to navigate regulatory hurdles. Andrew shares his unique perspective as an RMAI board member, championing the voice of small debt buyers. Subscribe now and leave a review to help us bring you more industry-leadi...

Tune in for a chat with the jolly guy from the North Pole (who alter egos as Chris Murphy at Debt Link) about BPOs, AI, and managing the busy season. Happy Holidays and Happy New Year! Chris Murphy - www.linkedin.com/in/christopher-murphy-a9b0434/  Debt Link - www.debtlink.com Learn more with this week’s #ReceivablesPodcast, hosted by Adam Parks!   #Receivables #ReceivablesManagement #AccountsRece...

Tune in for a chat with Marian Sangalang, Vice President at The Bureaus, Inc. Marian shares experienced advice for managing big technology projects and the organizational change that comes with them. Learn more with this week’s #ReceivablesPodcast, hosted by Adam Parks!   #Receivables #ReceivablesManagement #AccountsReceivable #ARMindustry #DataSecurity #LatitudebyGenesys #DebtBuyer #DebtCollectio...

Tune in for a chat with Debra Ciskey, Senior Compliance Advisor at ARM Compliance Business Solutions, about the challenges and questions collection agencies have when diversifying into new products. Debra and Adam talk about why diversification is important, how different types of companies view diversification, economies of scale vs. economies of scope, and challenges of debt collection company d...

Tune in for a chat with Lorenzo Alcantar, Director of Performance Management at The Bureaus, Inc., about the Rainmaker Assessment. Hear about the purpose and benefits of using the test including team and vendor management, filling positions with the right person, and more. If you’re looking for inspiration on motivating people, improving your organization, and retaining talent, this episode is for...

Tune in for a chat with Dan Parks, EVP at Yrefy, LLC, about federal student loan options, insights on refinancing, repayment challenges for private student loans, and more. Learn more with this episode of #ReceivablesPodcast, hosted by Adam Parks!   Want to hear more on student loans? Watch these previous episodes:  Yrefy | Dan Parks provides insights on defaulted private student loans, loan forgi...

Cybersecurity is the biggest threat for businesses today. Thankfully, there are resources to help. The ACA Cybersecurity Collective connects cybersecurity qualified individuals with information security experts to protect your collection agency operations.  Tune in for a chat with a few of those experts: Sameer Maini, CIO at State Collection Service, Inc. & CEO at CollaborationRoom.ai; Jonatha...

Tune in for a chat with Mike Becker, the new Executive Director of Receivables Management Association International. Mike talks about participation in the advocacy and education process in Washington D.C., building relationships with legislators and regulators, empowering organizations, RMAI certification, the upcoming national election, the importance of membership engagement in #RMAI, and more....

Tune in for a chat with Mitchell Williamson, Of Counsel at Barron & Newburger, P.C., about lessons learned in the world of legal collections. Mitch shares examples from his extensive experience in the industry about lawsuits, settlements, defense litigation, reputation protection, and more. Learn more with this episode of #ReceivablesPodcast, hosted by Adam Parks!   Mitch Williamson - www.link...

Tune in for a chat with John Nokes, Chief Information Officer at National Credit Adjusters, about applying AI in receivables management. Hear about building guardrails, structured vs unstructured data, computing power and storage, AI use cases, finding efficiency & calculating ROI, and regulatory precautions for debt collection AI. Learn more with this week’s #ReceivablesPodcast, hosted by Ada...

Tune in for a chat with Tim Haag and Mindy Chumbley, President and Board Member of ACA International, about the upcoming #ACAVisionaries and #ACAFallForum events taking place in Chicago, November 5-8, 2024. While the focus of Visionaries is people, the focus of Fall Forum is operations. With exciting networking opportunities and more panels than ever, this is a don’t-miss event for collection agen...

Tune in for a chat with Sara Woggerman, President of ARM Compliance Business Solutions, about the implementation of “AI” (more specifically, machine learning and natural language processing) from a compliance perspective. The value and ability of identifying trends from large data sets, such as disputes and complaints, is one of the prime opportunities for creating efficiencies and increasing comp...

Tune in for a chat with Barbara Nilsen, President of National Creditors Bar Association and Sarena Gaylor, Board Member of NCBA and New Orleans native about the upcoming #NCBAConnect conference October 21-24 in New Orleans, LA. Hear about what to expect, new events, expanded networking opportunities, CLE sessions, judicial guest speakers, and more. Learn more with this week’s Receivables Roundtabl...

Tune in for a chat with Jessica James, Senior Performance Manager at Midland Credit Management, about data sets & operations, the challenge of various KPIs, evaluating vendor data quality, establishing & testing data experiments, and identifying correlations & value-adds from data analysis.  Learn more with this week’s Receivables Roundtable, hosted by Adam Parks!   Watch Now - <lin...