Profitable Salon Owner Podcast

Takeaways: 02:17 - How COVID affected the cancellation policy in salons 07:58 - Is an online booked appointment a REAL appointment?  08:20 - A couple ways to solve the no show problem  13:56 - The importance of a “guest form” 15:18 - The language of a confirmed appointment  18:13 - Should you cancel an appointment who is not confirmed?  Quotes: “Before covid you had more authority to enforce”(Jaso...

Takeaways: 03:13 - How John DeMato got started in the photography industry  05:03 - What details in the salon to look for when taking shots of your salon 08:40 - John explains how to use different angles and shots to tell a story in your salon 14:30 - The curse of being an expert in the salon industry and how it may be affecting your social media feed 17:17 - Tips for getting the best interaction...

Takeaways: 01:40 - Are you comparing apples to apples when looking at booth rental vs commission? 06:09 - How salon owners have disserviced their stylists with lack of info  07:22 -  Is booth renting owning a business or owning a job  08:09 - What is an entrepreneurial seizure  14:15 - Jason and Doug give a spreadsheet that shows the financial difference of booth renting vs. commission  16:00 - Th...

Takeaways: 01:22 - Are you rewarding yourself for being an owner?  03:05 - The 3 main types of income you should be pulling in as an owner 07:30 - Are you paying yourself for behind the chair time as the owner? 08:35 - Jason covers the various areas $ should go to calculate your stylists commission 15:58 - Planning for profit 20:13 - How to separate your profit by service Quotes: “Number one mista...

Takeaways: 3:30 - How do you navigate so that it is good for the business (staff) and clients 5:30 - Tell staff and clients about your decision on mask mandate 8:00 - Giving the guest the option to have the stylist wear a mask 10:30 - If a client asks if the staff are vaccinated? 12:45 - Make sure your front desk knows how to handle these situations 17:00 - Put a plan in place and deal with it 22:...

Takeaways: 5:20 - Does your reality line up with the truth?  9:00 - Serving your/their self interest first. 11:30 - Changing with the time 16:45 - Wanting them to become an owner  18:30 - How do you adapt? 22:00 - Growing with the changes to the industry Quotes: “It's not selfishness, it’s self interest.” (Doug Campbell)(6:10) “Are you better off because you forced them out the door.” (Doug Campbe...

Takeaways: 4:30 - Talking to new people coming in 7:20 - Employee seeing it good only for the owner and not for them (motivating for self interest) 13:00 - How do you provide a different perspective on the same old information 17:15 - Brainstorming together (Leadership team) 19:00 - How do you get someone from knowing to doing it 22:30 - Show Me! (Ask them to demonstrate something so that staff ca...

Takeaways:  4:30 - I can’t claim ERC if I received the PPP? 7:40 - Partial or full suspension qualifications 10:15 - If my business has grown, how does that work?  19:30 - Looking at tax deductions in all avenues 24:00 - What strategy is compared to compliance 27:40 - When is it time to break up with your CPA? Quotes:  12:00 - “If you had full or partial suspension then you qualify” (Jeff Socha) 2...

Takeaways:  3:40  People can do what you do, but nobody has your story 5:10  How to build the best story of yourself 11:35  How do you tell stories as a salon owner 14:30  HERO Story telling (Heart, Education, Results, Origin) 17:45  Journaling some of your memories because of that story  21:45  Conflict and desire in your story Quotes:  4:00  Your story is like your fingerprint (James) 13:45  Peo...

Takeaways:  3:00  What are control freaks 4:45  Delegation vs Abdication 7:30  Four steps delegation (1. I do, you watch; 2. I do, you help; 3. You do, I help; 4. You do, I watch) 14:00  Shrink the task for better outcome, then add more. (Builds confidence) 20:00  Hiring someone who is better than you (Can do your job better than you) Quotes:  2:50  “They are a control freak and have to be in cont...

Takeaways:  6:00   A hamster on a wheel is busy but is not making any progress.  7:00   Doing the activity (busy) everyday but not making any progress.  12:15  How do you buy back your time and be productive 16:00  Lower value tasks that you should not be doing 19:30  How much is your time worth?  Quotes:  4:00   We wear “Busy” as a badge of honor. (Jason) 16:35  How do I elevate my time? (Doug) 1...

Key Takeaways: 5:00 - How business/salon owners are taxed  8:00 - How to setup your taxes (dividend plan) 13:00 - Capture those that we are spending money on for tax deductions  15:45 - Emergency Wage Assistance (Canada) + Emergency Business Account (Canada) 18:45 - PPP Loan  21:25 - Putting our kids on payroll (deduction) Quotes:  19:15 - “If you are eligible for the PPP Loan, go out and get it a...

Key Takeaways: 4:08 - Poverty Mindset with money (People don’t have a good relationship with money) 7:30 - The 5 financial You’s 14:40 - Define the destination  What do you want? 20:30 - How do we bridge the gap between the owner and the employee 22:00 - Putting our team member in a better position (investing in your team members) Quotes: "If you can't speak open and honestly, not just about your...

Key Takeaways:  2:15  Social Media Burnout overview 7:23 How salon owners are feeling towards social media (one word) 11:10 What’s professional and what’s authentic 13.15 Social Media Imposter Syndrome overview 19:00 Focus on what is profitable as a salon owner 20:45 Taking a break from social media Quotes “It feels like I have to be perfect right now” (Jamie Dana) (7:45) “Be authentic but be my p...

Key Takeaways: 03:17 - The biggest mistakes people make when marketing themselves online 06:25 - Tips on building a gorgeous AND functional website  09:30 - The detriment to having too much text copy on your website 12:10 - The numbers behind the website  17:10 - Should you be concerned about massive follower count? Quotes: “Now that websites are turning more into lead generation tools instead of...

Key Takeaways: 04:30 - The importance and proper technique of debriefing situations 08:25 - The issue with emotionally branding yourself 13:40 - How to successfully debrief in a personal development meeting 16:45 - Your job as a leader during a team debrief  22:30 - How to debrief with your clients at the chair Quotes: “It's a program that your subconscious creates to handle a situation.” (Doug) (...

Key Takeaways: 03:13 - How and when you should fire YOURSELF 09:10 - Getting caught in a comfort zone transferring from behind the chair to being a business owner 15:33 - Jason gives a model for how to determine if you should be keeping or firing an employee 23:20 - How to prepare to fire a cancerous top performer  Quotes: “Fire yourself from the job that you have and give yourself the job of the...

Key Takeaways: 8:36 - The largest reason your clients are no-showing your stylists 8:43 - Keeping a positive relationship with your staff 8:44 - How to motivate your team to practice their skills 8:48 - Learning the RIGHT lessons from every situation, not just the easy ones 8:50 - Hot tips from 2 successful salon owners on building relationships Quotes: “What is the secret ingredient to becoming m...

Key Takeaways: 02:40 - Doug’s tells his story of switching from a hybrid salon to a fully commission salon 08:39 - The issues that might arise while owning a booth rental salon 11:10 - The ways the salon culture has improved moving to a commission based model 14:30 - How Mandy and Ashley told their team they were switching salon models 19:30 - Advice on transitioning company structure Quotes: “We...

Key Takeaways: 03:23 - The main drama that affects growth in a salon and how to get around it 05:10 - How to curb miscommunication in your salon 12:40 - The importance of using a “time to do” list to continue your success 16:40 - The struggles of being a perfectionist in the beauty industry and how to get around them 18:00 - Hot tips on how to keep growing during a shutdown  21:00 - How to spend y...

Key Takeaways 4:18 Every Business is Different 6:45 Why Do You Need to Know Your Salon’s Value 9:45 Fair Market Value 16:46 How Sellable is Your Business? Quotes Doug: 1:36 I think it's just good to be grounded in what a realistic value of your business in. Because again I said, the whole thing, if you're not aware of it, you can't manage it. You can't make it worth more. You can't offer the right...

Key Takeaways: 01:50 - The purpose and overview of PPP loans 07:00 - Who qualities for the second round of PPP loans 09:05 - What defines a “quarter” for the PPP loans, the answer might surprise you 12:30 - The importance of having a relationship with a business banker 16:30 - Why having a coach through these times is vital Quotes: “More than likely there is going to be some extra cash with this t...

Key Takeaways: 03:55 Learning to question yourself with “what am I truly capable of” 05:43 Discussing the fact that you have to CHANGE yourself in order to LEAD better 06:44 Overview of a customized personal development challenge ran by HPSA 12:02 Going through different vices adults use as “pacifiers” in their everyday life 14:50 The “how to” and physical benefits of taking a daily cold shower Qu...

Key Takeaways: 04:39 - Gift Card Promotions 09:04 - Dangers of Discounting Down 09:28 - Perks of Valuing Up 11:35 - Pre-book Contests 18:39 - Marketing for January Quotes: “And we always say you got to add value, value up. Don't discount down. Don't put everything on 50% off for January to get people in the doors.” (2:49) (Doug) “I want to tell you that in a digital world, physical things have a b...

Key Takeaways: 02:08 - What is December In A Typical Salon 03:26 - The Most Important Thing To Sell This December 05:18 - Enjoy December By Staying Healthy 10:02 - It’s Not About The Amount Of Time, But The Presence And Quality 16:08 - Give Your Brain A Minute To Relax Quotes: “So if something shows up in your life, usually something else moves out of your life.” (04:45) (Doug) “It's not about the...